Merge branch 'Quality-Updates'

This commit introduces the data retention and data export Admin Services, accessed by the Boboko admin UI

CHANGELOG.md

@@ -4,6 +4,166 @@ All notable changes to this project will be documented in this file.
 
 The format is based on [Keep a Changelog](https://keepachangelog.com/en/1.1.0/).
 
+## [0.19.0] - 2026-09-18
+
+### Added
+- `Modules\Core\Payment\Contracts\RequiresFulfillmentType` — a payment driver can now declare
+  it only makes sense for one fulfillment type (carrier delivery vs. store pickup), the
+  payment-side mirror of `Shipping\Contracts\DeclaresFulfillmentType`. `CheckoutService::
+  getPaymentMethods()` excludes a method whose driver disagrees with the cart's currently
+  selected shipping method — `OfflinePaymentDriver` ("pay in store") now requires
+  `store_pickup`, `CashOnDeliveryPaymentDriver` requires `carrier`. Previously every enabled,
+  configured payment method was offered regardless of shipping choice, so a shopper picking a
+  courier delivery could still see "Pay in store" (no staff member present to take cash), and a
+  store-pickup shopper could see cash-on-delivery (meaningless — there is no delivery to collect
+  payment on). No constraint is imposed before a shipping option is selected.
+- `Modules\Core\Payment\Events\PaymentDeferred` — dispatched by any payment driver whose
+  `Pending` result will never resolve via a later gateway callback (currently only
+  `CashOnDeliveryPaymentDriver`), distinct from a Stripe-style `Pending` that a webhook will
+  still resolve. Handled by the new `Modules\Core\Order\Listeners\
+  MarkOrderPlacedOnDeferredPayment`, which sets `Order::placed_at`, dispatches `OrderPlaced`,
+  and advances `status` past `awaiting_payment` — without ever touching `Order::paid`, which
+  still only flips via staff explicitly marking a COD order received.
+- `Modules\Core\Order\Services\OrderPaymentResolutionService::resolveDeferredPayment()` — the
+  status-advance half of the above, reusing the same "advance past `awaiting_payment`" logic a
+  captured payment already uses.
+- `Modules\Core\Checkout\Exceptions\NoShippingAddressException`.
+- `Modules\Core\Shipping\Carriers\BoxNow\BoxNowClient::destinations()` — lists available Box
+  Now lockers (`GET /destinations`), backing a plain, self-hosted locker picker on checkout;
+  Box Now's own Destination Map JS widget only talks to their Production environment, making it
+  unusable while developing against Stage credentials.
+- `config/shippingCarriers/boxnow.php`: `BOXNOW_PARTNER_ID` — issued alongside Box Now
+  credentials, consumed only by their client-side map widget, never by `BoxNowClient`'s own
+  REST authentication.
+- A "Tracking history" list under each shipment on the order page (`Shipping\Extensions\
+  OrderShipmentsExtension`) — every recorded carrier checkpoint, oldest first, not just the
+  latest status.
+- `Modules\Core\Review\Services\ReviewService` and `ReviewEvents\ReviewReplied` — extracted
+  from `ManageProductReviews`'s inline `$record->update()`, following the write-then-dispatch
+  pattern used everywhere else.
+- `Modules\Core\Catalog\Services\StockService::decrementForOrder()` — extracted from
+  `DecrementStockOnOrderPlaced`, isolating the atomic stock-decrement SQL and Meilisearch
+  reindex from the listener itself.
+- `Modules\Core\Order\Services\OrderStatusFlow::isValidTransition()` — the single source of
+  truth for "is this a legal next status," replacing several listeners' own hardcoded "only
+  fire from status X" comparisons.
+
+### Fixed
+- Cash-on-delivery orders were placed but never left `awaiting_payment`, were invisible in
+  customer order history, never decremented stock, and the storefront's own post-checkout
+  confirmation could never find them — `CashOnDeliveryPaymentDriver::pay()` returns `Pending`,
+  which dispatched no event at all, so nothing ever set `Order::placed_at` or advanced
+  `status`. Fixed by `PaymentDeferred`/`MarkOrderPlacedOnDeferredPayment` above.
+- Staff marking a COD order "paid" (`OrderFulfillmentService::markPaid()`) flipped
+  `Order::paid`/`paid_at` but never recorded a `Transaction` row — no audit trail, and anything
+  reading `$order->transactions` (paid-amount displays included) saw nothing. Now records a
+  `capture` transaction via `TransactionRecorder`, the exact call site its own docblock had
+  already anticipated ("a future admin action ... can write a row the same way").
+- A confirmed cash-on-delivery shipment dispatched via ACS or Box Now never actually told the
+  carrier to collect payment — `ShipmentRequest::$paymentMode`/`$amountToCollect` were defined
+  on the DTO but no caller ever populated them, permanently dead-coding both carriers' COD
+  branches (`AcsFulfillmentService`'s `Cod_Ammount`/`Cod_Payment_Way`, Box Now's
+  `amountToBeCollected`). `OrderViewExtension`'s "Create Shipment" action now derives both from
+  `OrderStatusFlow::isCod($order)` at dispatch time — never left to staff to remember.
+- `Modules\Core\Shipping\Jobs\PollShipmentTrackingJob`: one shipment's tracking lookup failing
+  (a carrier 500, a malformed parcel response) aborted the rest of that carrier's shipments in
+  the same batch — now individually caught and reported per shipment.
+- Every Box Now delivery request 400'd (`P405`, invalid phone number) for any customer whose
+  phone was stored in local Greek format rather than full international — `contactNumber` is
+  now normalized to `+30...` before every request.
+- Creating a Box Now shipment 400'd (`P401`/`P402`) whenever `BOXNOW_ORIGIN_LOCATION_ID` or the
+  sender contact fields were unset — documented and confirmed against a live sandbox account.
+- Selecting a Box Now locker at checkout, then making any unrelated address-form edit
+  afterward (even a delivery-instructions keystroke), silently discarded the locker choice —
+  `Lunar\Actions\Carts\AddAddress` deletes and recreates the cart's shipping address row on
+  every save, wiping whatever `meta` a prior save had written onto it.
+  `CheckoutService::setShippingAddress()` now carries the locker forward across that
+  recreation; `selectShippingOption()` clears it when switching away from Box Now, so a stale
+  locker never resurfaces if the shopper switches back later.
+  `Shipping\Extensions\OrderViewExtension`'s "Box Now locker ID" field is no longer locked
+  read-only once a customer choice exists — staff can override it.
+- Creating a Box Now shipping method 500'd (`Array to string conversion` / invalid JSON insert)
+  — the vendor `ListShippingMethod` page's `CreateAction` builds its form inline, bypassing
+  `ShippingMethodResourceExtension`'s translated-name field entirely; `Filament\Pages\
+  ManageShippingRates`'s method picker and "Shipping Method" table column also queried/sorted
+  the now-JSON `name` column directly in SQL (`could not identify an ordering operator for type
+  json`), both resolved app-side instead.
+- Creating or editing a Payment Method: `capture_mode` ("Charge immediately" / "Hold now,
+  charge later") was offered even for a driver with no `authorize()` method at all
+  (`CashOnDeliveryPaymentDriver`), which would have fatally errored at checkout had "authorize"
+  ever been selected — now hidden/non-required unless the driver implements
+  `SupportsAuthorization`. A spurious `validation.required` on the translated Name field, and
+  every new Payment Method silently saving at `position` 0 regardless of the intended
+  "last in the list" default — both traced to the same cause: an `Action::schema()` modal only
+  dehydrates fields backed by a real form component, so `fillForm()`'s defaults for `name`/
+  `position` were computed but never actually reached the saved record.
+- `Modules\Core\Auth\Services\UserOtpService::generateAndSend()` now dispatches `UserCreated`
+  when a new `User` row is created — this event was previously never dispatched anywhere in
+  this package at all, despite listeners existing for it.
+- Applied a deliberate queueing policy across every Order/Localization/Customer/Payment/
+  Catalog listener, judged case-by-case on "if the queue stalls for minutes/hours, does this
+  cause a real functional break, not just cosmetic staleness" — `RecordPaymentTransaction`,
+  `CompleteOrderOnPickedUp`, `CreateCustomerForUser`, and `DecrementStockOnOrderPlaced` stay
+  synchronous (a stalled queue would mean a real ordering violation or oversell risk); cache
+  flushes, activity logging, and carrier-checkpoint-driven fulfillment listeners are now queued.
+
+## [0.18.1] - 2026-09-16
+
+### Added
+- `Modules\Core\Payment\Privacy\PaymentDataProvider` — `lunar_transactions` (`card_type`/
+  `last_four`) and `stripe_payment_intents` were previously uncovered by any Privacy provider.
+  Pseudonymizes card metadata on erasure (same tax/accounting retention reasoning as
+  `OrderDataProvider`); deletes the Stripe correlation rows outright, since their only purpose
+  (resolving an async webhook callback) has already been served by the time an erasure request
+  runs. No Stripe Customer object exists anywhere in this app to also request deletion of — see
+  `docs/payments.md` "Reconciliation".
+- `Modules\Core\Auth\Privacy\UserSessionDataProvider` — `user_sessions` (`ip_address`,
+  `user_agent`) was previously uncovered. User-scope only; deleted outright on erasure, no legal
+  retention argument applies to login-session metadata.
+- `Modules\Core\Logging\Privacy\ActivityLogDataProvider` — Spatie's `activity_log` table
+  (`Modules\Core\Logging\ActivityLogService`, plus several Lunar models' native `LogsActivity`)
+  durably retained full PII snapshots in `properties` even after the real row was erased
+  elsewhere. Redacts `properties` by subject (`Customer`/`Address`/`CartAddress`/`OrderAddress`/
+  `Transaction`) on erasure; deliberately never touches `causer_id`, which is an actor reference,
+  not PII content. Must run before `AddressDataProvider` in `config('core.privacy.providers')` —
+  see the class's own docblock.
+- `ErasureOutcome::Failed` — a provider throwing an exception is now a genuine, distinct outcome
+  from `Skipped` (a deliberate no-op), surfaced in the erasure report rather than silently
+  aborting the request.
+
+### Fixed
+- `PrivacyService::completeErasure()` and `ExportDataSubjectJob::handle()` ran every registered
+  provider through a plain `array_map()` with no per-provider error handling — one provider
+  throwing aborted the entire request, discarding every other provider's already-computed
+  result and leaving the request stuck `Pending`/`Failed` with no report at all. Both now catch
+  per-provider (`PrivacyService::safeErase()`, `ExportDataSubjectJob::safeExport()`), logging the
+  exception and recording `ErasureOutcome::Failed`/`ProviderExportResult::$error` for that one
+  provider while every other provider's result is still recorded normally. Verified live:
+  simulating a throwing provider mid-erasure now correctly completes the request with a mixed
+  `erased`/`failed`/`erased` report instead of leaving it `Pending` forever.
+- `CartDataProvider`/`OrderDataProvider` never covered PII-adjacent keys living in `Cart.meta`/
+  `Order.meta`/`OrderAddress.meta` — `recovery_consent*`, `payment_method`, `checkout_fingerprint`
+  (Cart), `terms_accepted*` (Order), and `box_now_locker` (OrderAddress) all survived an erasure
+  request untouched. Both providers now clear these keys alongside their existing address/
+  free-text field erasure.
+- `CustomerDataProvider::eraseForUser()` left `otp_code`/`otp_expires_at`/`otp_attempts` on an
+  otherwise-erased `User` row. Now cleared alongside name/email.
+- `Modules\Core\Privacy\Filament\Resources\DataErasureRequestResource`'s "Outcome" section
+  referenced `docs/privacy.md` directly in staff-facing UI text (meaningless to a user with no
+  repo access) and rendered the per-provider report as raw JSON strings via a `KeyValueEntry`
+  (the wrong component for a list of structured rows). Replaced with a plain-language
+  description and a proper `RepeatableEntry` table (Data category / Outcome badge / Reason).
+
+### Changed
+- The 5 existing Privacy providers (`CustomerDataProvider`, `AddressDataProvider`,
+  `OrderDataProvider`, `CartDataProvider`, `ReviewDataProvider`) moved out of
+  `Modules\Core\Privacy\Providers` into their owning domain module's own `Privacy/` subdirectory
+  (e.g. `Modules\Core\Order\Privacy\OrderDataProvider`) — `Modules\Core\Privacy` now owns only
+  the shared contract, request lifecycle, and DTOs/enums. Matters concretely if a module is ever
+  extracted into its own composer package: the provider that knows how to erase that module's
+  data now travels with it, rather than being stranded in `Privacy` depending on a package that
+  no longer ships in this repo. See `docs/privacy.md` for the full reasoning.
+
 ## [0.18.0] - 2026-09-16
 
 ### Added

README.md

@@ -1,6 +1,9 @@
 # Core Module
 
-A Laravel module providing authentication, notifications, activity logging, CLI tooling, and functional types on top of the [Lunar](https://lunarphp.io) admin panel. Designed to be consumed as a standalone Composer package.
+A Laravel module providing authentication, localization, product search/catalog, privacy/GDPR
+tooling, notifications, activity logging, CLI tooling, and functional types on top of the
+[Lunar](https://lunarphp.io) e-commerce package. Designed to be consumed as a standalone Composer
+package by any Lunar-based e-shop.
 
 ---
 
@@ -8,13 +11,83 @@ A Laravel module providing authentication, notifications, activity logging, CLI
 
 ### OTP Authentication
 
-Passwordless login for both staff (Lunar panel) and customers via 6-digit codes delivered by email. Codes expire after 10 minutes. The Lunar panel login page is a two-step flow: email → OTP. Rate-limited to 5 attempts.
+Passwordless login for both staff (Lunar panel) and customers via 6-digit codes delivered by
+email. Codes expire after 10 minutes, rate-limited to 5 attempts. The Lunar panel login page is a
+two-step flow (email → OTP) with a back button to return from the code step to the email step.
 
 See [`docs/otp-auth.md`](docs/otp-auth.md).
 
+### Localization
+
+Locale-prefixed routing (`Modules\Core\Localization\LocaleMiddleware`) — a `locale` route
+middleware, opt-in per shop, that resolves and redirects to the correct language segment
+(`/el/...`, `/en/...`) based on Lunar's own language list, with caching and rename-safe
+translation migration. Also brings in storefront UI label translations
+(`spatie/laravel-translation-loader`) with an admin-editable `LanguageLine` resource.
+
+See [`docs/localization.md`](docs/localization.md).
+
+### Product Search & Catalog
+
+Two complementary services on top of Meilisearch:
+
+- **`Modules\Core\Search\ProductSearchService`** — locale-aware full-text product search.
+- **`Modules\Core\Catalog\ProductService`** — listing/filtering (by collection, brand, price
+  range) and single-product lookup by id or slug, reading directly from the Meilisearch index
+  rather than the database.
+
+Both are backed by `Modules\Core\Search\ProductIndexer`, which extends Lunar's own indexer with
+collections, price, variants, media, tags, and reviews — everything needed for both a listing
+page and a full product detail page from one index.
+
+See [`docs/product-search.md`](docs/product-search.md) and
+[`docs/product-listing.md`](docs/product-listing.md).
+
+### Product Reviews
+
+`Modules\Core\Review\ProductReview` — ratings/reviews with staff replies, a Filament sub-navigation
+page on the product edit screen, and automatic re-indexing (via `ReviewServiceProvider`) whenever
+a review is created, updated, or deleted, so a product's Meilisearch document never goes stale.
+
+### Privacy / GDPR Data-Subject Requests
+
+Right of access (export) and right of erasure, built as an extensible contract
+(`Modules\Core\Privacy\Contracts\PersonalDataProvider`) rather than a fixed table list — any
+module can register its own data without core knowing it exists.
+
+- **Two independent scopes**: erasing/exporting a Lunar `Customer` (business account) is never
+  the same operation as erasing/exporting a `User` (individual login) — a `Customer` erasure
+  never touches any linked `User`'s login, and a `User` erasure never touches a `Customer`
+  account's own data. See `docs/privacy.md` "User-scope vs Customer-scope".
+- **Cancellable grace period** (default 30 days, configurable) before anything is actually
+  erased — logging back in during the window automatically reverts the request, mirroring
+  Shopify's own account-deletion flow. Immediate erasure exists but is staff-only by type, never
+  reachable from a self-service flow.
+- **Sole-owner cascade**: erasing the last remaining `User` on a `Customer` also opens a (grace
+  period) erasure request for that now-orphaned `Customer`, so its PII doesn't sit unreachable
+  forever — traced back to the triggering request so login-reactivation can revert exactly that
+  cascade.
+- **Queued export**: gathering data and writing a CSV-per-provider zip (via the generic,
+  reusable `Modules\Core\Export\CsvWriter`) runs as a background job; a consuming app hooks its
+  own notification onto the completion event via the Notification Registry (below).
+
+See [`docs/privacy.md`](docs/privacy.md).
+
+### Shopify Migration
+
+`Modules\Core\MigrateImport\Shopify\ShopifyExportImporter` — imports a Shopify CSV product export
+(products, variants, images, collections, tags, prices) into Lunar, idempotently re-runnable via
+an `import_mappings` table. Part of a source-agnostic import framework
+(`boboko:migrate:import`) designed to support additional sources later.
+
+See [`docs/shopify-import.md`](docs/shopify-import.md).
+
 ### Notification Registry
 
-An event-driven notification system. Each notification class declares which event it listens to and who to notify — the registry wires up the listener automatically. All notifications extend `BaseNotification` which implements `ShouldQueue`, so delivery is async. Supports optional delays.
+An event-driven notification system. Each notification class declares which event it listens to
+and who to notify — the registry wires up the listener automatically. All notifications extend
+`BaseNotification`, which implements `ShouldQueue`, so delivery is async. Supports optional
+delays.
 
 **Creating a notification:**
 
@@ -33,9 +106,13 @@ class MyNotification extends BaseNotification
 NotificationRegistry::get()->register([MyNotification::class]);
 ```
 
+See [`docs/notifications.md`](docs/notifications.md).
+
 ### Activity Logging
 
-Thin wrapper around [Spatie Laravel Activity Log](https://github.com/spatie/laravel-activitylog). Four standardized methods: `created()`, `updated()`, `failed()`, `deleted()`. Logs to the `lunar` channel and auto-resolves the actor from the staff session.
+Thin wrapper around [Spatie Laravel Activity Log](https://github.com/spatie/laravel-activitylog).
+Four standardized methods: `created()`, `updated()`, `failed()`, `deleted()`. Logs to the `lunar`
+channel and auto-resolves the actor from the staff session.
 
 See [`docs/activity-log.md`](docs/activity-log.md).
 
@@ -43,8 +120,11 @@ See [`docs/activity-log.md`](docs/activity-log.md).
 
 - Custom OTP login page replacing the default Lunar panel login
 - `StaffResourceExtension` — removes password field from Lunar's staff resource
-- `CustomerResourceExtension` — replaces default address relation manager with a custom implementation
+- `CustomerResourceExtension` — replaces default address relation manager with a custom
-- `CorePlugin` — configures panel path, branding, logos, navigation items, and activity log field exclusions for staff
+  implementation
+- Table-rate shipping (`ShippingPlugin`) registered by default
+- `CorePlugin` — configures panel path, branding, logos, navigation items, and activity log
+  field exclusions for staff
 
 Register the plugin in your Lunar panel provider:
 
@@ -52,30 +132,36 @@ Register the plugin in your Lunar panel provider:
 ->plugin(\Modules\Core\CorePlugin::make())
 ```
 
+See [`docs/lunar.md`](docs/lunar.md) for the full Lunar reference and non-obvious gotchas hit
+while building against it.
+
 ### CLI Commands
 
 | Command | Description |
 |---|---|
-| `core:create-admin` | Create a Lunar admin user |
+| `boboko:anonymize` | Dummy-scrub personal data in `users`/`lunar_customers` for local dev safety (local environment only — **not** the GDPR erasure tool; see Privacy above for that) |
-| `core:anonymize` | GDPR anonymization of users and customers (local only) |
+| `boboko:export` | Dump database + storage files to a timestamped zip |
-| `core:export` | Dump database + storage files to a timestamped zip |
+| `boboko:import` | Restore from a `boboko:export` zip archive |
-| `core:import` | Restore from a zip export (runs anonymize automatically, local only) |
+| `boboko:export:cleanup` | Delete old export zips, keep N most recent |
-| `core:export-cleanup` | Delete old export zips, keep N most recent |
+| `boboko:migrate:import` | Import a vendor product catalog (Shopify, etc.) into Lunar |
+| `boboko:privacy:process-erasure-requests` | Dispatch an erasure job for every due GDPR erasure request (wire into your own scheduler) |
+| `lunar:create-admin` | Create a Lunar admin user (overrides Lunar's own command) |
+| `lunar:install` | Seed default Lunar store data — countries, channel, currency, tax zone, attributes, product type (overrides Lunar's own command) |
 
 ### Functional Types
 
-Result and Option monads for explicit error handling without exceptions.
+Result and Option types for explicit error handling without exceptions.
 
 ```php
 // Result<T, E>
-$result = Success::of($value);
+$result = Success::create($value);
-$result = Error::of('something went wrong');
+$result = Error::create('something went wrong');
 $result->map(fn($v) => ...)->flatMap(fn($v) => ...);
 
 // Option<T>
-$option = Option::fromValue($nullableValue);
+$option = Some::create($value);
-$option->getOrElse('default');
+$option = None::create();
-$option->map(fn($v) => ...)->filter(fn($v) => $v > 0);
+$option->map(fn($v) => ...);
 ```
 
 ---
@@ -102,17 +188,22 @@ Then run:
 
 ```bash
 composer require boboko/core
+php artisan vendor:publish --tag=core-config
 php artisan vendor:publish --tag=core-assets
 php artisan migrate
 ```
 
+For local core development alongside a consuming app (path-repo symlink + Docker mount), see
+[`docs/modules.md`](docs/modules.md) "Docker Compose: the local-core mount".
+
 ---
 
 ## Requirements
 
-- PHP 8.2+
+- PHP 8.5+
-- Laravel 11+
+- Laravel 12+
-- Lunar (lunarphp/lunar + lunarphp/admin)
+- Lunar 1.3 (`lunarphp/lunar`)
+- Meilisearch (for product search/listing/catalog)
 - Spatie Laravel Activity Log
 
 ---
@@ -120,7 +211,12 @@ php artisan migrate
 ## Documentation
 
 - [`docs/otp-auth.md`](docs/otp-auth.md) — OTP authentication flow
+- [`docs/localization.md`](docs/localization.md) — Locale-prefixed routing and storefront translations
+- [`docs/product-search.md`](docs/product-search.md) — Full-text product search
+- [`docs/product-listing.md`](docs/product-listing.md) — Product listing/filtering/detail catalog service
+- [`docs/privacy.md`](docs/privacy.md) — GDPR right of access/erasure, User-scope vs Customer-scope
+- [`docs/shopify-import.md`](docs/shopify-import.md) — Shopify CSV → Lunar field mapping and import design
 - [`docs/activity-log.md`](docs/activity-log.md) — Activity logging
-- [`docs/lunar.md`](docs/lunar.md) — Lunar framework reference
 - [`docs/notifications.md`](docs/notifications.md) — Notification registry
+- [`docs/lunar.md`](docs/lunar.md) — Lunar framework reference and gotchas
 - [`docs/modules.md`](docs/modules.md) — Module architecture, Customer/User pairing, provider registration pitfalls

composer.json

@@ -2,7 +2,7 @@
   "name": "boboko/core",
   "description": "Core module — authentication and shared panel behaviour",
   "type": "library",
-  "version": "0.18.0",
+  "version": "0.19.0",
   "autoload": {
     "psr-4": {
       "Modules\\Core\\": "src/"
@@ -44,7 +44,8 @@
         "Modules\\Core\\Providers\\CartServiceProvider",
         "Modules\\Core\\Providers\\ReviewServiceProvider",
         "Modules\\Core\\Providers\\ShippingServiceProvider",
-        "Modules\\Core\\Providers\\OrderServiceProvider"
+        "Modules\\Core\\Providers\\OrderServiceProvider",
+        "Modules\\Core\\Providers\\PrivacyServiceProvider"
       ]
     }
   },

config/core.php

@@ -16,6 +16,43 @@ return [
 
     'auto_create_customer_for_user' => true,
 
+    /*
+    |--------------------------------------------------------------------------
+    | Privacy / GDPR data-subject requests
+    |--------------------------------------------------------------------------
+    |
+    | 'providers' lists every Modules\Core\Privacy\Contracts\PersonalDataProvider
+    | that should be consulted for right-of-access/right-of-erasure requests. A
+    | module never needs to be known to core in advance — it just adds its own
+    | provider class here, the same way config('lunar.search.indexers') maps a
+    | model to its indexer. See docs/privacy.md.
+    |
+    | 'grace_period_days' is how long an erasure request stays cancellable
+    | (account deactivated, not yet erased) before it's actually processed by
+    | the privacy:process-erasure-requests scheduled command.
+    |
+    */
+
+    'privacy' => [
+        'providers' => [
+            // ActivityLogDataProvider MUST run before AddressDataProvider —
+            // it resolves which activity_log rows belong to this customer
+            // (including ones keyed by an Address id) before
+            // AddressDataProvider hard-deletes those Address rows. See that
+            // provider's own class docblock.
+            \Modules\Core\Logging\Privacy\ActivityLogDataProvider::class,
+            \Modules\Core\Customer\Privacy\CustomerDataProvider::class,
+            \Modules\Core\Customer\Privacy\AddressDataProvider::class,
+            \Modules\Core\Order\Privacy\OrderDataProvider::class,
+            \Modules\Core\Cart\Privacy\CartDataProvider::class,
+            \Modules\Core\Review\Privacy\ReviewDataProvider::class,
+            \Modules\Core\Payment\Privacy\PaymentDataProvider::class,
+            \Modules\Core\Auth\Privacy\UserSessionDataProvider::class,
+        ],
+
+        'grace_period_days' => 30,
+    ],
+
     /*
     |--------------------------------------------------------------------------
     | Cart Abandonment Threshold

config/shippingCarriers/boxnow.php

@@ -13,12 +13,25 @@
 |
 | Set these via environment variables — never commit real values.
 |
+| Box Now has two environments (see their Partner API manual, section 2):
+| Stage/Sandbox for testing, Production once live. Each has its own
+| client_id/client_secret pair and its own base_url/location_api_url —
+| there is no shared "switch an env var" flag, since stage credentials
+| don't work against the production host or vice versa.
+|
 | BOXNOW_BASE_URL         Root REST endpoint for delivery-requests/parcels.
 | BOXNOW_LOCATION_API_URL Separate, faster endpoint for origins/destinations
 |                         lookups (Box Now recommends this over the main
 |                         base URL for those two calls specifically).
 | BOXNOW_CLIENT_ID        OAuth2 client id.
 | BOXNOW_CLIENT_SECRET    OAuth2 client secret.
+| BOXNOW_PARTNER_ID       Numeric partnerId Box Now issues alongside your
+|                         credentials. NOT used for REST API authentication
+|                         (BoxNowClient authenticates with client_id/
+|                         client_secret alone) — this is only consumed by
+|                         the client-side Destination Map widget config
+|                         (_bn_map_widget_config.partnerId), confirmed
+|                         against Box Now's own WooCommerce plugin source.
 | BOXNOW_ORIGIN_LOCATION_ID  Your warehouse's Box Now locationId, used as
 |                            the pickup origin on every delivery request.
 | BOXNOW_SENDER_*         Static sender contact details reused on every
@@ -33,6 +46,7 @@ return [
 
     'client_id' => env('BOXNOW_CLIENT_ID'),
     'client_secret' => env('BOXNOW_CLIENT_SECRET'),
+    'partner_id' => env('BOXNOW_PARTNER_ID'),
 
     'origin_location_id' => env('BOXNOW_ORIGIN_LOCATION_ID'),
 

database/migrations/2026_08_24_000001_add_deactivated_at_to_users_table.php

@@ -0,0 +1,22 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::table('users', function (Blueprint $table) {
+            $table->timestamp('deactivated_at')->nullable()->after('otp_expires_at');
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::table('users', function (Blueprint $table) {
+            $table->dropColumn('deactivated_at');
+        });
+    }
+};

database/migrations/2026_08_24_000002_create_data_erasure_requests_table.php

@@ -0,0 +1,56 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('data_erasure_requests', function (Blueprint $table) {
+            $table->id();
+            // Polymorphic, not a fixed customer_id — a request targets either a
+            // Lunar Customer (business account) or a User (individual), never
+            // both at once. See docs/privacy.md "User-scope vs Customer-scope".
+            $table->string('subject_type');
+            $table->unsignedBigInteger('subject_id');
+            // Snapshot, not a live-looked-up value — the subject's email may
+            // change or the record may be gone by the time this is read.
+            $table->string('email')->nullable();
+            // Who asked for this: the subject themselves (self-service deletion)
+            // or a staff member acting on their behalf. Plain nullable type+id
+            // columns rather than morphs() — only ever one of two concrete actor
+            // types, not an open-ended polymorphic set.
+            $table->string('requested_by_type');
+            $table->unsignedBigInteger('requested_by_id');
+            $table->string('status')->default('pending');
+            // Set only on a Customer-scoped request that was auto-created because
+            // erasing a User left them as the sole remaining user on that Customer
+            // (see Modules\Core\Privacy\Listeners\CascadeCustomerErasureListener).
+            // Null for every normal, directly-requested erasure. Lets login-
+            // reactivation find and revert exactly the Customer request THIS
+            // User's cancellation caused, without touching an unrelated,
+            // independently-requested Customer erasure the User happens to be
+            // linked to.
+            $table->foreignId('caused_by_request_id')->nullable()->constrained('data_erasure_requests')->nullOnDelete();
+            // now() + config('core.privacy.grace_period_days') at creation time —
+            // when privacy:process-erasure-requests will actually run this.
+            $table->timestamp('scheduled_for');
+            $table->timestamp('cancelled_at')->nullable();
+            $table->timestamp('completed_at')->nullable();
+            // Every provider's outcome, written once the request completes —
+            // see Modules\Core\Privacy\ErasureReport. Null until then.
+            $table->json('report')->nullable();
+            $table->timestamps();
+
+            $table->index(['status', 'scheduled_for']);
+            $table->index(['subject_type', 'subject_id']);
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('data_erasure_requests');
+    }
+};

database/migrations/2026_08_24_000003_create_data_export_requests_table.php

@@ -0,0 +1,36 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('data_export_requests', function (Blueprint $table) {
+            $table->id();
+            // Polymorphic, not a fixed customer_id — see data_erasure_requests
+            // for the same shape and reasoning.
+            $table->string('subject_type');
+            $table->unsignedBigInteger('subject_id');
+            // Snapshot, not a live lookup — same reasoning as
+            // data_erasure_requests.email (see that migration).
+            $table->string('email')->nullable();
+            $table->string('status')->default('pending');
+            // Storage path of the assembled export .zip, set once the queued job
+            // finishes. Null while pending.
+            $table->string('file_path')->nullable();
+            $table->timestamp('completed_at')->nullable();
+            $table->timestamps();
+
+            $table->index('status');
+            $table->index(['subject_type', 'subject_id']);
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('data_export_requests');
+    }
+};

docs/modules.md

@@ -49,7 +49,8 @@ boboko-test/
   app/
     Models/
       Customer.php      ← app-level model, extends Modules\Core\Customer\Models\Customer
-      User.php           ← app-level model, dispatches Modules\Core\Auth\Events\UserCreated
+      User.php           ← app-level model, no $dispatchesEvents needed — core dispatches
+                            UserCreated itself (Modules\Core\Auth\Services\UserOtpService)
       Staff.php          ← app-level model, extends Modules\Core\Auth\Models\Staff
     Lunar/
       Extensions/        ← app's own Filament resource extensions (source of truth, wired in PanelServiceProvider)
@@ -264,7 +265,14 @@ php artisan vendor:publish --tag=core-config
 'auto_create_customer_for_user' => false,
 ```
 
-Both listeners guard against the other direction re-triggering: they call `User::withoutEvents(...)` around `firstOrCreate`/save, so pairing a `Customer` never spuriously fires `UserCreated` (and vice versa) even if both directions are somehow active at once.
+A guard against the other direction re-triggering is only needed where a real risk exists:
+`App\Listeners\CreateUserForCustomerListener` (`boboko-test`, app-level) wraps its
+`firstOrCreate` in `User::withoutEvents(...)`, since finding-or-creating a `User` there could
+itself fire `UserCreated` and loop back into `CreateCustomerForUser`. `Modules\Core\Customer\
+Listeners\CreateCustomerForUser` (core) needs no such guard — it calls a plain
+`$model::create([])` on `Customer`, which has no `$dispatchesEvents`/model hooks of its own in
+core that could re-trigger anything; the guard belongs only on the side that actually creates a
+`User`.
 
 ---
 

docs/payments.md

@@ -145,23 +145,20 @@ produced had it resolved synchronously.
 with no memory of the request that started the payment. Something has to persist enough to
 answer "which order/cart does gateway reference X belong to?" between the two calls.
 
-**Read directly from `lunarphp/stripe`'s own source** (`StripePaymentType::authorize()`,
+The precedent for this originally came from reading `lunarphp/stripe`'s own source
-`ProcessStripeWebhook`, `WebhookController`) to see how Lunar itself solves this — confirmed
+(`StripePaymentType::authorize()`, `ProcessStripeWebhook`, `WebhookController`) — that package
-it does **not** stash a generic opaque blob. It writes the correlating ids as real, typed
+solved this the same way, writing the correlating ids as real, typed columns on its own
-columns on `Lunar\Stripe\Models\StripePaymentIntent` (`cart_id`, `order_id`) at the moment the
+`StripePaymentIntent` model rather than a generic opaque blob. **`lunarphp/stripe` has since
-intent is created/first seen, then reads them back the same way when the webhook arrives:
+been removed from this project** in favour of depending on `stripe/stripe-php` directly (see
+CHANGELOG.md) — `Modules\Core\Payment\Models\StripePaymentIntent` is now a first-party model
+over the same table shape, kept for exactly the same reason.
 
-```php
+**`StripePaymentDriver` follows this pattern**: it reads `cart_id`/`order_id` out of `$context`
-// ProcessStripeWebhook::handle() — falls back through two real lookups,
+at `pay()`/`authorize()` time and writes them onto its own `StripePaymentIntent` row (`src/
-// neither of them a generic context blob:
+Payment/Models/StripePaymentIntent.php`, table `stripe_payment_intents`), then reads them back
-$cart = StripePaymentIntent::where('intent_id', $this->paymentIntentId)->first()?->cart
+the same way in `handleCallback()`. No generic `context` json column beyond what that table
-    ?: Cart::where('meta->payment_intent', '=', $this->paymentIntentId)->first();
+already carries (`context`, added for a different purpose — see that migration's own
-```
+docblock), no new table.
-
-**`StripePaymentDriver` follows this exact precedent**: it reads `cart_id`/`order_id` out of
-`$context` at `pay()`/`authorize()` time and writes them onto its own `StripePaymentIntent`
-row (a table already owned by `lunarphp/stripe`, already shaped for exactly this), then reads
-them back the same way in `handleCallback()`. No generic `context` json column, no new table.
 
 ### This pattern is per-driver, not a shared table
 
@@ -176,6 +173,48 @@ a shared generic one.
 
 ---
 
+## Reconciliation — a charge that succeeds on Stripe but is never written locally
+
+This app never creates or reuses a Stripe **Customer** object — every PaymentIntent is a
+one-off (`StripePaymentDriver::createAndConfirm()`'s own `$params` never includes a `customer`
+key), and nothing calls Stripe's Customer API anywhere in this codebase. That's a deliberate
+choice, not an oversight: a Customer object only earns its keep if something actually needs it
+(saved/reusable payment methods, subscriptions, Stripe-side lifetime-value grouping across
+orders) — none of which exist in this checkout flow today. Creating one anyway would just be
+more PII sitting on a third party's servers for no functional benefit, and it would become
+another cross-reference a future Payment privacy provider has to account for (detaching/
+deleting the Customer on erasure, not just the local PaymentIntent row). If a real feature
+needs it later (e.g. "save my card"), add it then, scoped to that feature.
+
+The gap this creates: with no Customer object and no other identifying field previously sent
+to Stripe, a PaymentIntent that succeeds on Stripe's side but is never written to our own DB
+(e.g. a database outage at exactly the wrong moment, between Stripe confirming the charge and
+`rememberIntent()`'s insert) would be **untraceable** back to a cart or order — nothing to
+search Stripe's dashboard by except amount, timestamp, and card last-4.
+
+**Fix**: `createAndConfirm()` now sets `metadata: ['cart_id' => ..., 'order_id' => ...]`
+(`array_filter()`-ed, since `order_id` isn't known yet at initial `pay()`/`authorize()` time —
+same null-coalesce `rememberIntent()` already does) on every PaymentIntent. This is metadata
+only, visible on Stripe's own dashboard/API for manual reconciliation — it does not create a
+Customer object and does not change anything about how `handleCallback()`/webhook correlation
+works (that still goes through `stripe_payment_intents`, per "Async resolution" above). It's
+purely a recovery aid for the case where our own write never happened at all.
+
+---
+
+## GDPR erasure/export
+
+`Modules\Core\Payment\Privacy\PaymentDataProvider` covers `lunar_transactions`
+(`card_type`/`last_four`) and `stripe_payment_intents` — see `docs/privacy.md` for the full
+right-of-erasure/right-of-access design. Pseudonymizes card metadata on erasure (same
+tax/accounting retention reasoning `Order`'s own provider uses) and deletes the Stripe
+correlation rows outright, since their only purpose — resolving an async webhook callback, see
+"Async resolution" above — has already been served by the time an erasure request runs. No
+Stripe Customer object exists anywhere in this app (see "Reconciliation" above) for this
+provider to also request deletion of.
+
+---
+
 ## Explicitly out of scope for this pass
 
 - **`Checkout`/`Order` wiring** — how `Checkout` calls into `Payment`, how `Order`/`Checkout`

docs/privacy.md

@@ -0,0 +1,417 @@
+# Privacy / GDPR Data-Subject Requests
+
+`Modules\Core\Privacy` implements the right of access (export) and right of erasure for
+customers, as an extensible contract rather than a fixed list of tables — any module (core,
+or a future ERP/banking/etc. module) can register its own data without core knowing it exists.
+
+---
+
+## User-scope vs Customer-scope — two genuinely different operations
+
+A Lunar `Customer` (business account: orders, addresses, buyer record) and a `User` (individual
+login identity) are linked many-to-many via the `customer_user` pivot (see `docs/modules.md`
+"Customer/User Pairing") — **one User can belong to many Customer accounts, and one Customer
+account can have many linked Users.** This is the real shape of B2B multi-seat access: a person
+can have login access to several separate business accounts, and a business account can have
+several employees each with their own login.
+
+That means "delete my personal data" and "delete this business account" are not the same request,
+and conflating them is actively wrong:
+
+- **Erasing a Customer must never touch any linked User's login or identity.** Erasing "Acme
+  Corp" must not deactivate or destroy access for the employees who work there — and must not
+  touch any *other* Customer account, even one sharing some of the same Users.
+- **Erasing a User must never touch any Customer account's own data.** John asking to delete
+  *his* account must clear his name/email/login wherever it appears — and correctly end his
+  membership on every Customer he's linked to (detach the pivot) — but must not erase Acme Corp's
+  orders or addresses, and must not affect any other employee still linked to Acme Corp.
+
+Every part of this module is split along that line — a `PersonalDataProvider`, a `PrivacyService`
+method, a request record — is always explicitly **for a Customer** or **for a User**, never both
+at once, and never one with an implicit cascade into the other.
+
+---
+
+## Why an extensible contract, not a hardcoded script
+
+A GDPR erasure/export request has to touch every module that holds personal data, but core can't
+know in advance what future modules will exist or what data they'll hold — and different data
+needs fundamentally different handling (freely erasable PII vs. financial records that must be
+pseudonymized-not-deleted for legal retention vs. data that must be retained outright). There's
+deliberately no central taxonomy for this in the contract — each module owns its own retention
+judgment, since only the module that owns a table actually knows its legal requirements.
+
+`Modules\Core\Privacy\Contracts\PersonalDataProvider` is the whole contract:
+
+```php
+interface PersonalDataProvider
+{
+    public function name(): string;
+
+    public function exportForUser(UserSubject $subject): ProviderExportResult;
+    public function exportForCustomer(CustomerSubject $subject): ProviderExportResult;
+
+    public function eraseForUser(UserSubject $subject): ProviderErasureResult;
+    public function eraseForCustomer(CustomerSubject $subject): ProviderErasureResult;
+}
+```
+
+Every provider implements all four methods. A provider with nothing relevant to one scope
+implements that method as a no-op — `ErasureOutcome::Skipped` with a reason for erase, an empty
+payload for export (e.g. `AddressDataProvider::eraseForUser()`, since addresses belong to a
+Customer, not an individual).
+
+A provider implementation lives inside the module that owns the data it erases/exports, under
+that module's own `Privacy/` subdirectory (e.g. `Modules\Core\Order\Privacy\OrderDataProvider`,
+`Modules\Core\Customer\Privacy\CustomerDataProvider`) — never inside `Modules\Core\Privacy`
+itself, which only owns the shared contract (`Contracts\PersonalDataProvider`), the request
+lifecycle (`Services\PrivacyManager`/`PrivacyService`), and the DTOs/enums every provider
+returns. This mirrors how this codebase already handles other cross-cutting-but-domain-specific
+code (e.g. a resource's own `Filament/Extensions/` subdirectory) — and matters concretely if a
+module is ever extracted into its own composer package (see `docs/modules.md`): the provider
+that knows how to erase that module's data must travel with it, not get stranded in `Privacy`
+depending on a package that no longer ships in this repo.
+
+A module registers by adding its provider class to `config('core.privacy.providers')` — the
+same shape as Lunar's own `config('lunar.search.indexers')` model→indexer map:
+
+```php
+// config/core.php
+'privacy' => [
+    'providers' => [
+        \Modules\Core\Customer\Privacy\CustomerDataProvider::class,
+        \Modules\Core\Customer\Privacy\AddressDataProvider::class,
+        \Modules\Core\Order\Privacy\OrderDataProvider::class,
+        \Modules\Core\Cart\Privacy\CartDataProvider::class,
+        \Modules\Core\Review\Privacy\ReviewDataProvider::class,
+        // A future module just adds its own provider here.
+    ],
+],
+```
+
+`PrivacyManager` resolves each class via the container and asserts every `name()` is unique —
+two providers registering the same name throws, so a naming collision fails loudly at
+resolution time rather than silently overwriting one provider's data in an export/report.
+
+---
+
+## `UserSubject` and `CustomerSubject` — identifying "the person" vs "the account"
+
+Two separate value objects, not one — each deliberately carries only what its own scope needs, so
+a provider can't accidentally reach across the boundary:
+
+```php
+class CustomerSubject
+{
+    public readonly int $customerId;
+    // No userIds, no email — Customer-scope has no business knowing about logins.
+}
+
+class UserSubject
+{
+    public readonly int $userId;
+    public readonly ?string $email;
+    // No customerId — one User can be linked to many Customers; a provider that
+    // needs to know which ones looks that up itself (e.g. to detach the pivot),
+    // rather than this value object assuming or privileging any single one.
+}
+```
+
+`CustomerSubject::forCustomer(Customer $customer)` and `UserSubject::forUser($user)` build one
+from the record staff (or the person themselves) look up.
+
+---
+
+## Providers shipped in core
+
+| Provider | `name()` | Lives in | Covers | Customer-scope | User-scope |
+|---|---|---|---|---|---|
+| `ActivityLogDataProvider` | `activity_log` | `Modules\Core\Logging\Privacy` | `activity_log` (Spatie) for subject types `Customer`/`Address`/`CartAddress`/`OrderAddress`/`Transaction` | **Pseudonymized** — `properties` redacted, who/what/when metadata kept | Skipped — `causer_id` is an actor reference, not PII content; see below |
+| `CustomerDataProvider` | `customer` | `Modules\Core\Customer\Privacy` | `lunar_customers`, and separately the `User`'s own name/email/OTP fields | Erases the account's own fields only | Erases that User's name/email/OTP fields only, and detaches them from every linked Customer |
+| `AddressDataProvider` | `addresses` | `Modules\Core\Customer\Privacy` | `lunar_addresses` | Erased (deleted outright) | Skipped — belongs to a Customer, not an individual |
+| `OrderDataProvider` | `orders` | `Modules\Core\Order\Privacy` | `lunar_orders`, `lunar_order_addresses`, and their `meta` (`terms_accepted*`, `payment_method`, `box_now_locker`) | **Pseudonymized, not erased** — see below | Skipped — belongs to a Customer, not an individual |
+| `CartDataProvider` | `carts` | `Modules\Core\Cart\Privacy` | `lunar_cart_addresses`, and `lunar_carts.meta` (`recovery_consent*`, `payment_method`, `checkout_fingerprint`) | Erased | Skipped — belongs to a Customer, not an individual |
+| `ReviewDataProvider` | `reviews` | `Modules\Core\Review\Privacy` | `product_reviews` | Skipped — authored by an individual, not a business account | Pseudonymized by matching `reviewer_email`; rating/title/body text kept |
+| `PaymentDataProvider` | `payments` | `Modules\Core\Payment\Privacy` | `lunar_transactions` (`card_type`/`last_four`), `stripe_payment_intents` | **Pseudonymized** — card metadata cleared, correlation rows deleted, amounts/statuses kept | Skipped — belongs to Customer-owned orders, not individual users |
+| `UserSessionDataProvider` | `sessions` | `Modules\Core\Auth\Privacy` | `user_sessions` (`ip_address`, `user_agent`) | Skipped — belongs to an individual User, not a business account | Erased (deleted outright) |
+
+`CustomerDataProvider` is the one provider that implements both scopes meaningfully, and keeps
+them from touching each other — see the class docblock for the full reasoning.
+
+### `activity_log` is redacted by subject, never by causer
+
+`Modules\Core\Logging\ActivityLogService` (plus several Lunar models' own native `use
+LogsActivity` — `Customer`, `CartAddress`, `OrderAddress`, `Transaction`) durably retains a full
+snapshot of whatever it logged in `properties`, completely independent of the real row it
+describes — erasing/pseudonymizing a `Customer`/`Address`/`Order`/etc. elsewhere does nothing to
+this table on its own. `ActivityLogDataProvider::eraseForCustomer()` redacts `properties` on
+every row whose **subject** (not causer) resolves back to that customer, across all five
+PII-bearing subject types.
+
+It deliberately never touches `causer_id` — the causer is "who performed this action," not PII
+content, and erasing it would defeat the audit trail's own purpose. `eraseForUser()` is
+therefore a no-op: a `User` appears in this table only as a causer, never as subject content, so
+there's nothing to redact from the User side alone.
+
+**Ordering dependency**: `ActivityLogDataProvider` must run *before* `AddressDataProvider` in
+`config('core.privacy.providers')` — it resolves which `activity_log` rows are keyed by an
+`Address` id while those Address rows still exist; `AddressDataProvider` then hard-deletes them.
+Reversing the order would make matching those rows impossible once the addresses are gone.
+
+**`ReviewDataProvider` needs review.** It moved from Customer-scope to User-scope on the
+reasoning that authorship is a personal attribute, not a business-account attribute — but this
+hasn't been fully validated against how reviews are actually attributed in this codebase. The
+class carries a `NEEDS REVIEW` note; revisit before relying on it for a real request.
+
+### Orders are pseudonymized, not deleted
+
+GDPR Art. 17(3)(b) explicitly allows retaining data an erasure request would otherwise cover,
+when a legal obligation requires it — tax/accounting law generally requires invoices be kept for
+several years. `OrderDataProvider::eraseForCustomer()` clears the free-text PII fields on `Order`/
+`OrderAddress` (`customer_reference`, `notes`, name/address/contact fields) but leaves the order
+row, totals, line items, and tax data fully intact. Its `ProviderErasureResult` reports
+`ErasureOutcome::Pseudonymized`, not `Erased` — a compliance report or admin UI can see exactly
+why an order wasn't deleted without reading `OrderDataProvider`'s source.
+
+### Reviews are matched by email — a real, documented limitation
+
+`ProductReview` has no FK to Customer/User at all (see `docs/product-listing.md` "Reviews") —
+it's deliberately anonymous, just free-text `reviewer_name`/`reviewer_email`. `ReviewDataProvider`
+matches by `reviewer_email` against `UserSubject::$email`; a review submitted under a different
+email than the one on file simply won't be found. There's no stronger signal available without
+changing `ProductReview`'s schema.
+
+### Staff/employee data is out of scope
+
+`Staff` (admin/panel employees) is never a `UserSubject`/`CustomerSubject` at all — this feature
+is scoped to customer-initiated and staff-initiated-on-a-customer's-behalf requests. An employee's
+own data (a different HR/access-management concern) isn't reachable through this flow.
+
+---
+
+## Erasure isn't immediate — a cancellable grace period
+
+`PrivacyService` has parallel methods for each scope: `requestErasureForCustomer()` /
+`requestErasureForUser()`. Neither erases anything immediately. Each opens a `DataErasureRequest`
+(`pending`, `scheduled_for` = now + `config('core.privacy.grace_period_days')`, default 30). This
+mirrors Shopify's own account-deletion flow: a window where the subject can change their mind
+before anything is actually erased.
+
+**Only the User-scoped request deactivates a login.** `requestErasureForCustomer()` deactivates
+no one — a business-account erasure must never block anyone's access.
+`requestErasureForUser()` deactivates that one User's login (blocks it — see
+`Modules\Core\Auth\Services\UserOtpService` — nothing else changes).
+
+```php
+use Modules\Core\Privacy\Services\PrivacyService;
+
+$service = app(PrivacyService::class);
+
+// Customer-scoped: either the Customer itself (self-service) or a Staff member.
+$request = $service->requestErasureForCustomer($customer, $requestedBy);
+
+// User-scoped: either the User itself (self-service) or a Staff member.
+$request = $service->requestErasureForUser($user, $requestedBy);
+
+// Cancel before scheduled_for — for a User-scoped request, reactivates the
+// account. A Customer-scoped request never deactivated anything, so there's
+// nothing to reactivate for it.
+$service->cancelErasure($request);
+```
+
+### Logging back in during the grace period cancels the request automatically
+
+Authentication is never blocked by deactivation — `UserOtpService::validate()` still requires
+the correct OTP code. Once validated, it dispatches `Modules\Core\Auth\Events\UserAuthenticated`;
+`Modules\Core\Privacy\Listeners\CancelErasureOnLoginListener` (registered in
+`PrivacyServiceProvider`, **queued** — see below) looks for a pending request keyed on *that
+User's own id* — never a Customer-scoped one, since Customer-scope never deactivates a login in
+the first place — and calls `cancelErasure()` on it, then reverts every Customer erasure request
+it caused (see "The sole-owner cascade" below). Logging back in **is** the "I changed my mind"
+action — no separate UI/flow needed for reactivation.
+
+This listener is queued rather than synchronous, so login returns to the browser without waiting
+on the bookkeeping. Nothing else in this codebase currently reads `deactivated_at` besides this
+listener and `PrivacyService` itself — `UserOtpService::validate()` never gates the login on it —
+so the brief window between the login response and the job actually running has no other consumer
+to observe it as stale.
+
+### The sole-owner cascade — erasing the last User on a Customer also erases the Customer
+
+If a User is erased and they were the **only** User linked to a given Customer, that Customer's
+data (orders, addresses, buyer record) becomes permanently unreachable through any login the
+moment the User's identity is gone — nobody could ever again log in to exercise a data-subject
+right over it. GDPR's data minimization principle (Art. 5(1)(c)) means it shouldn't just sit
+there indefinitely with no legitimate purpose.
+
+`requestErasureForUser()` and `requestImmediateErasureForUser()` both fire
+`Modules\Core\Privacy\Events\UserErasureRequested` right after the request is created (and, for
+the immediate path, before `completeErasure()` runs — see below).
+`Modules\Core\Privacy\Listeners\CascadeCustomerErasureListener` (**queued**, registered in
+`PrivacyServiceProvider`) handles it: for every Customer the User is linked to, if that User is
+currently the *sole* linked User (count is 1, and that one User is this one — not just count ===
+1, to be explicit rather than relying on an assumption), it opens a second, independent
+grace-period request via `requestErasureForCustomer($customer, $user, causedByRequestId: ...)`.
+Both requests then run through their own separate 30-day windows.
+
+```
+User erasure requested
+   │
+   ▼
+UserErasureRequested event ──▶ CascadeCustomerErasureListener (queued)
+                                    │
+                                    ▼
+                    for each linked Customer: sole owner?
+                                    │ yes
+                                    ▼
+                    requestErasureForCustomer(..., causedByRequestId: <user request id>)
+```
+
+**Tracing the cascade — `caused_by_request_id`.** A cascade-created Customer request's
+`caused_by_request_id` points back at the User request that triggered it. This is what lets
+`CancelErasureOnLoginListener` revert *exactly* the cascade a User's own cancellation should
+undo (via `DataErasureRequest::caused()`) without ever touching an unrelated, independently
+staff-requested Customer erasure the User happens to still be linked to.
+
+**Why this is queued, not synchronous.** `CascadeCustomerErasureListener` runs as an independent,
+separately-retryable job rather than inline inside `requestErasureForUser()` — a failure in the
+cascade check never rolls back or blocks the User's own request, and there's no
+`DB::transaction()` wrapping needed, since the two writes (the User's request, and any cascaded
+Customer request) aren't required to be atomic with each other.
+
+**A known, accepted race on the immediate-erasure path only.** Because the listener is queued,
+Eloquent re-fetches its models fresh when the job actually runs (see
+`Illuminate\Queue\SerializesModels`) — so `$event->request->subject->customers` reflects the
+*real* state at execution time, not a stale snapshot from dispatch time. For
+`requestImmediateErasureForUser()`, that job may run before or after `completeErasure()` detaches
+the User's memberships in the same call. If the detach happens first, the User is simply no
+longer linked to anything by the time the cascade job runs, and nothing cascades — an accepted
+race for that rare, staff-only path (see "Immediate erasure" below), not a concern for the
+everyday `requestErasureForUser()` grace-period path, where nothing detaches until its own later,
+separate `completeErasure()` run — well after the cascade job has had time to fire.
+
+### Processing due requests — one job per request
+
+`php artisan boboko:privacy:process-erasure-requests` finds every `pending` request whose
+`scheduled_for` has passed and dispatches one `Modules\Core\Privacy\Jobs\EraseDataSubjectJob` per
+request — it does not run `completeErasure()` inline itself. Each job independently calls
+`PrivacyService::completeErasure()`, which checks the request's polymorphic `subject` and calls
+either every registered provider's `eraseForCustomer()` or `eraseForUser()`, writing the full
+per-provider outcome onto the request's `report` column and marking it `completed`. One job per
+request means one request's failure (a provider throwing, a DB error) doesn't block or crash
+processing of the others, and Laravel's normal per-job retry/failure handling applies to each
+request independently. This package doesn't register a schedule itself; each consuming app wires
+the command into its own scheduler (daily is reasonable), the same way it owns any other
+scheduled task.
+
+### Immediate erasure — staff-only, not self-service
+
+`requestImmediateErasureForCustomer(Customer $customer, Staff $requestedBy): ErasureReport` and
+`requestImmediateErasureForUser($user, Staff $requestedBy): ErasureReport` bypass the grace
+period entirely and erase right away. Both are `Staff`-only **by type**, not just by convention —
+their signatures take `Staff $requestedBy` specifically (not the union type the grace-period
+methods accept), so a self-service/customer-facing code path can't reach either one even by
+accident; calling with a `Customer`/`User` actor is a compile-time type error, not a runtime
+check to remember.
+
+This exists for a formal legal request or regulator inquiry that genuinely requires immediate
+action, not as a convenience for an impatient customer. GDPR Art. 17 requires erasure "without
+undue delay," but doesn't set a maximum number of days for a grace period, and a short, disclosed,
+cancellable hold before executing a self-service request is a widely-used, generally accepted
+pattern (the same one Shopify and most major platforms use) — it is **not** offered as a
+same-click alternative on the self-service deletion flow, since doing so would mostly defeat the
+grace period's purpose (protecting an impulsive requester from themselves). If a subject
+explicitly insists on immediate deletion, that's a staff/support decision to make on the record
+via one of these methods, not a checkbox exposed to every customer.
+
+```php
+$report = $service->requestImmediateErasureForCustomer($customer, $staffMember);
+$report = $service->requestImmediateErasureForUser($user, $staffMember);
+// Both run synchronously — no queueing, no grace period. $report is the same
+// ErasureReport completeErasure() would produce.
+```
+
+---
+
+## Export — queued, not synchronous
+
+Export gathers real data across every registered provider — potentially slow, and there's no
+reason to block whatever request triggered it (a customer clicking "export my data," an API
+call). `requestExportForCustomer()`/`requestExportForUser()` are fast synchronous calls that only
+create a `DataExportRequest` row and dispatch the actual work:
+
+```php
+$request = $service->requestExportForCustomer($customer);
+$request = $service->requestExportForUser($user);
+// $request->status is 'pending'; nothing has been gathered yet.
+```
+
+### The event chain
+
+1. **`ExportDataSubjectJob`** (queued) checks the request's polymorphic `subject` and calls every
+   registered provider's `exportForCustomer()` or `exportForUser()` — all sequentially, in this
+   one job, not fanned out into one job per provider. Per-subject export work is small (a handful
+   of indexed queries per provider), so there's no real parallelism win, and one job means
+   "finished" is just "`handle()` returned," with no `Bus::batch()`/completion-counting needed. If
+   a future provider ever does something genuinely slow (an external API call, a generated PDF),
+   that's the point to reconsider a per-provider batch — not before.
+2. Once every provider's data is gathered, the job fires **`PersonalDataGathered`**
+   (carries the request and the assembled `ExportReport`) — no file exists yet.
+3. **`Modules\Core\Privacy\Listeners\WriteExportToCsvListener`** (registered in
+   `PrivacyServiceProvider`) handles that event: turns each provider's data into its own CSV (via
+   the generic `Modules\Core\Export\CsvWriter` — see below), zips them together, writes the zip to
+   `storage/app/exports/privacy/`, and updates the request (`status: completed`, `file_path`).
+   This is its own listener — not inline in the job — so the export *format* is swappable (an app
+   could unregister this and register a JSON-only listener instead) without touching how data is
+   gathered.
+4. Once the file exists, that listener fires **`PersonalDataExportFileWritten`**.
+5. Core has no opinion on how the subject is told. A consuming app registers its own notification
+   against `PersonalDataExportFileWritten` via `Modules\Core\Notification\NotificationRegistry` —
+   the same pattern as `App\Notifications\QuestionnaireResultsSentNotification` listening on
+   `App\Events\QuestionnaireResultsSent` (see `boboko-test` for a working example). Core
+   deliberately does not send an email itself.
+
+### CSV shape
+
+Every provider's `data` is either a list of associative arrays (addresses, orders, reviews — each
+item becomes a row) or a single associative array (customer — becomes one row). Any nested array
+value within a row (e.g. an order's `addresses` sub-array) is JSON-encoded into that one cell
+rather than exploded into further columns — a generic, provider-agnostic rule in
+`WriteExportToCsvListener`, not something each provider has to think about.
+
+### `Modules\Core\Export\CsvWriter` — a generic, reusable piece
+
+`CsvWriter::write(array $columns, iterable $rows, string $path)` has no knowledge of GDPR,
+customers, or Lunar at all — a caller supplies a schema (`CsvColumn[]`, each just a header plus a
+closure that pulls that column's value out of one record) and any iterable data source. It's used
+here by `WriteExportToCsvListener`, but is equally usable for an unrelated future need — an admin
+bulk catalog export, an accounting handoff — by supplying a different schema and row source;
+nothing about it is GDPR-specific.
+
+---
+
+## Audit trail
+
+`DataErasureRequest` (`data_erasure_requests`) and `DataExportRequest` (`data_export_requests`)
+are the audit records for erasure and export respectively. Both have a polymorphic `subject`
+(`subject_type`/`subject_id`, pointing at either a Lunar `Customer` or a `User` — never both) —
+`subject_type`/`subject_id`/`email` are stored as a **snapshot**, not looked up live, since the
+whole point is for these tables to remain readable after the record they're about has been
+erased. `DataErasureRequest::isForCustomer()` tells you which scope a given request is.
+
+`DataErasureRequest.requested_by_type`/`requested_by_id` capture who asked for it (the subject
+themselves, self-service; `Staff` acting on their behalf; or, for a cascade-created Customer
+request, the User whose erasure caused it — see "The sole-owner cascade") at request time.
+`DataErasureRequest.caused_by_request_id` is set only on a cascade-created Customer request,
+pointing back at the User request that triggered it; null on every normal, directly-requested
+erasure — see `DataErasureRequest::causedBy()`/`::caused()`.
+`DataErasureRequest.report` holds the full per-provider outcome once `completeErasure()` runs;
+`DataExportRequest.file_path` points at the generated zip once `WriteExportToCsvListener`
+finishes.
+
+**Not yet built**: a standalone "leave/remove from a Customer account" action — unlinking a User
+from a Customer without any erasure involved (e.g. a teammate leaving a project, or an account
+admin removing someone) — is a related but separate, smaller feature, deliberately out of scope
+for this module so far. It shares the same pivot-detach primitive `CustomerDataProvider::
+eraseForUser()` already uses as part of a full erasure, but as a standalone action it doesn't
+exist yet.

src/Auth/Events/CustomerLoggedIn.php

@@ -1,18 +0,0 @@
-<?php
-
-namespace Modules\Core\Auth\Events;
-
-use Illuminate\Contracts\Auth\Authenticatable;
-
-/**
- * Dispatched by Modules\Core\Auth\Services\UserOtpService::validate() on a
- * successful OTP login — distinct from UserCreated (which only fires for
- * a genuinely first-time email); this fires on every successful login,
- * new user or returning one.
- */
-class CustomerLoggedIn
-{
-    public function __construct(
-        public readonly Authenticatable $user,
-    ) {}
-}

src/Auth/Events/UserAuthenticated.php

@@ -0,0 +1,25 @@
+<?php
+
+namespace Modules\Core\Auth\Events;
+
+use Illuminate\Contracts\Auth\Authenticatable;
+use Lunar\Base\LunarUser;
+
+/**
+ * Dispatched by UserOtpService::validate() on every successful OTP login, not just
+ * a first-time one. Modules\Core\Privacy listens on this to auto-cancel a pending
+ * DataErasureRequest — logging back in during the grace period is the "I changed
+ * my mind" action (see Modules\Core\Privacy\Listeners\CancelErasureOnLoginListener),
+ * which needs $user->customers to resolve any pending request. Typed as
+ * Authenticatable&LunarUser rather than plain Authenticatable (unlike the sibling
+ * UserCreated event) specifically because that listener depends on it — every real
+ * User in this codebase implements LunarUser (see docs/lunar.md "LunarUser trait"),
+ * and User is the only Authenticatable entity in this project (Customer is not —
+ * see docs/modules.md "Customer/User Pairing").
+ */
+class UserAuthenticated
+{
+    public function __construct(
+        public readonly Authenticatable&LunarUser $user,
+    ) {}
+}

src/Auth/Privacy/UserSessionDataProvider.php

@@ -0,0 +1,68 @@
+<?php
+
+namespace Modules\Core\Auth\Privacy;
+
+use Modules\Core\Auth\Models\UserSession;
+use Modules\Core\Privacy\Contracts\PersonalDataProvider;
+use Modules\Core\Privacy\DTOs\CustomerSubject;
+use Modules\Core\Privacy\Enums\ErasureOutcome;
+use Modules\Core\Privacy\DTOs\ProviderErasureResult;
+use Modules\Core\Privacy\DTOs\ProviderExportResult;
+use Modules\Core\Privacy\DTOs\UserSubject;
+
+/**
+ * Login-session device/location metadata (user_sessions) — ip_address and
+ * user_agent are device/location fingerprinting data tied 1:1 to a User via
+ * user_id, never to a Customer (business account), so this is User-scope
+ * only. No legal retention requirement applies to session metadata the way
+ * it does to Order (there's no tax/accounting reason to keep old login IPs
+ * around), so rows are deleted outright rather than pseudonymized.
+ *
+ * A hard delete here is safe regardless of whether the User row itself has
+ * already been erased — CustomerDataProvider::eraseForUser() nulls the
+ * User's own name/email but never touches user_sessions, and the table's
+ * own user_id FK is cascadeOnDelete() only if the User row itself were
+ * hard-deleted, which it never is (erasure here means "identity nulled,"
+ * not "row removed" — see docs/modules.md "Customer/User Pairing").
+ */
+class UserSessionDataProvider implements PersonalDataProvider
+{
+    public function name(): string
+    {
+        return 'sessions';
+    }
+
+    public function exportForCustomer(CustomerSubject $subject): ProviderExportResult
+    {
+        return new ProviderExportResult('sessions', []);
+    }
+
+    public function exportForUser(UserSubject $subject): ProviderExportResult
+    {
+        $sessions = UserSession::where('user_id', $subject->userId)->get();
+
+        return new ProviderExportResult('sessions', $sessions->map(fn (UserSession $session) => [
+            'id' => $session->id,
+            'ip_address' => $session->ip_address,
+            'user_agent' => $session->user_agent,
+            'last_used_at' => $session->last_used_at?->toIso8601String(),
+            'revoked_at' => $session->revoked_at?->toIso8601String(),
+        ])->all());
+    }
+
+    public function eraseForCustomer(CustomerSubject $subject): ProviderErasureResult
+    {
+        return new ProviderErasureResult('sessions', ErasureOutcome::Skipped, 'Login sessions belong to individual Users, not Customer accounts.');
+    }
+
+    public function eraseForUser(UserSubject $subject): ProviderErasureResult
+    {
+        $deleted = UserSession::where('user_id', $subject->userId)->delete();
+
+        if ($deleted === 0) {
+            return new ProviderErasureResult('sessions', ErasureOutcome::Skipped, 'No login sessions for this user.');
+        }
+
+        return new ProviderErasureResult('sessions', ErasureOutcome::Erased);
+    }
+}

src/Auth/Services/UserOtpService.php

@@ -9,7 +9,8 @@ use Illuminate\Support\Facades\DB;
 use Illuminate\Support\Facades\Event;
 use Illuminate\Support\Facades\Mail;
 use Illuminate\Support\Facades\RateLimiter;
-use Modules\Core\Auth\Events\CustomerLoggedIn;
+use Modules\Core\Auth\Events\UserAuthenticated;
+use Modules\Core\Auth\Events\UserCreated;
 use Modules\Core\Auth\Exceptions\OtpThrottledException;
 use Modules\Core\Auth\Mail\UserOtpMail;
 
@@ -75,6 +76,18 @@ class UserOtpService
         $model = config('auth.providers.users.model');
         $user = $model::firstOrCreate(['email' => $email]);
 
+        // wasRecentlyCreated is Eloquent's own "did firstOrCreate() just
+        // INSERT, or did it find an existing row" flag — the only reliable
+        // way to tell them apart from firstOrCreate()'s return value alone.
+        // Without this check, a genuinely new signup never fired
+        // UserCreated at all (this class's own docblock claimed the
+        // Customer/User pairing cascade "already triggers" here, which was
+        // false as written — see Modules\Core\Customer\Listeners\
+        // CreateCustomerForUser, which depends entirely on this event).
+        if ($user->wasRecentlyCreated) {
+            Event::dispatch(new UserCreated($user));
+        }
+
         $code = str_pad((string) random_int(0, 999999), self::CODE_LENGTH, '0', STR_PAD_LEFT);
 
         $user->otp_code = $code;
@@ -144,7 +157,7 @@ class UserOtpService
 
         $this->sessions->record($result, $request);
 
-        Event::dispatch(new CustomerLoggedIn($result));
+        Event::dispatch(new UserAuthenticated($result));
 
         return $result;
     }

src/Cart/Privacy/CartDataProvider.php

@@ -0,0 +1,108 @@
+<?php
+
+namespace Modules\Core\Cart\Privacy;
+
+use Lunar\Models\Cart;
+use Lunar\Models\CartAddress;
+use Modules\Core\Privacy\Contracts\PersonalDataProvider;
+use Modules\Core\Privacy\DTOs\CustomerSubject;
+use Modules\Core\Privacy\Enums\ErasureOutcome;
+use Modules\Core\Privacy\DTOs\ProviderErasureResult;
+use Modules\Core\Privacy\DTOs\ProviderExportResult;
+use Modules\Core\Privacy\DTOs\UserSubject;
+
+/**
+ * Carts and cart addresses (lunar_carts, lunar_cart_addresses) belong to the
+ * Customer (business account) via customer_id, not to an individual User, so this
+ * is Customer-scope only. Unlike Order/OrderAddress, an abandoned cart has no
+ * legal retention requirement, so its addresses are freely deleted. The Cart row
+ * itself is left alone (any completed order it produced is handled separately by
+ * OrderDataProvider, which is what retention law actually cares about) — only its
+ * address PII is removed.
+ *
+ * Also covers Cart.meta's own PII-adjacent keys — Modules\Core\Checkout\Services\
+ * CheckoutService::setRecoveryConsent()/selectPaymentMethod() write
+ * recovery_consent/recovery_consent_at/recovery_consent_policy_version and
+ * payment_method/checkout_fingerprint directly onto this same Cart row, which the
+ * address-only erase above never touched. Kept Customer-scope, consistent with
+ * how Cart itself is already classified — see docs/privacy.md for the
+ * User-vs-Customer discussion this raised.
+ */
+class CartDataProvider implements PersonalDataProvider
+{
+    private const META_KEYS = [
+        'recovery_consent',
+        'recovery_consent_at',
+        'recovery_consent_policy_version',
+        'payment_method',
+        'checkout_fingerprint',
+    ];
+
+    public function name(): string
+    {
+        return 'carts';
+    }
+
+    public function exportForCustomer(CustomerSubject $subject): ProviderExportResult
+    {
+        $carts = Cart::where('customer_id', $subject->customerId)->get();
+
+        $addresses = CartAddress::whereIn('cart_id', $carts->pluck('id'))->get();
+
+        return new ProviderExportResult('carts', [
+            'addresses' => $addresses->map(fn (CartAddress $address) => [
+                'type' => $address->type,
+                'first_name' => $address->first_name,
+                'last_name' => $address->last_name,
+                'line_one' => $address->line_one,
+                'city' => $address->city,
+                'postcode' => $address->postcode,
+                'contact_email' => $address->contact_email,
+                'contact_phone' => $address->contact_phone,
+            ])->all(),
+            'carts' => $carts->map(fn (Cart $cart) => [
+                'id' => $cart->id,
+                'meta' => $this->metaOnly($cart),
+            ])->all(),
+        ]);
+    }
+
+    public function exportForUser(UserSubject $subject): ProviderExportResult
+    {
+        return new ProviderExportResult('carts', []);
+    }
+
+    public function eraseForCustomer(CustomerSubject $subject): ProviderErasureResult
+    {
+        $carts = Cart::where('customer_id', $subject->customerId)->get();
+
+        CartAddress::whereIn('cart_id', $carts->pluck('id'))->delete();
+
+        foreach ($carts as $cart) {
+            $meta = (array) $cart->meta;
+
+            foreach (self::META_KEYS as $key) {
+                unset($meta[$key]);
+            }
+
+            $cart->update(['meta' => $meta]);
+        }
+
+        return new ProviderErasureResult('carts', ErasureOutcome::Erased);
+    }
+
+    public function eraseForUser(UserSubject $subject): ProviderErasureResult
+    {
+        return new ProviderErasureResult('carts', ErasureOutcome::Skipped, 'Carts belong to Customer accounts, not individual users.');
+    }
+
+    /**
+     * @return array<string, mixed>
+     */
+    private function metaOnly(Cart $cart): array
+    {
+        $meta = (array) $cart->meta;
+
+        return array_intersect_key($meta, array_flip(self::META_KEYS));
+    }
+}

src/Catalog/Listeners/ReindexProductsRecommendingProduct.php

@@ -2,11 +2,17 @@
 
 namespace Modules\Core\Catalog\Listeners;
 
+use Illuminate\Contracts\Queue\ShouldQueue;
 use Lunar\Models\Product;
 use Modules\Core\Catalog\Events\ProductDeleted;
 use Modules\Core\Catalog\Events\ProductSaved;
 
 /**
+ * Queued — a Meilisearch filter query plus N reindex calls with no
+ * same-request reader; a few seconds of stale `recommendations` on a
+ * referencing product's storefront page is a cosmetic, not correctness,
+ * concern (see the class's own docblock below).
+ *
  * Keeps every product's embedded `recommendations` field (see
  * ProductIndexer) in sync when a product they recommend changes or is
  * removed. Unlike Modules\Core\Catalog\Observers\ProductOptionReindexObserver's
@@ -27,7 +33,7 @@ use Modules\Core\Catalog\Events\ProductSaved;
  * SCOUT_QUEUE is configured) reindex job per matched product — this
  * listener itself does no synchronous Meilisearch writing.
  */
-class ReindexProductsRecommendingProduct
+class ReindexProductsRecommendingProduct implements ShouldQueue
 {
     public function handleSaved(ProductSaved $event): void
     {

src/Catalog/Services/StockService.php

@@ -0,0 +1,71 @@
+<?php
+
+namespace Modules\Core\Catalog\Services;
+
+use Illuminate\Support\Facades\DB;
+use Lunar\Models\Order;
+use Lunar\Models\Product;
+use Lunar\Models\ProductVariant;
+
+/**
+ * The one place ProductVariant::stock is written as a result of an order —
+ * previously this lived entirely inside Modules\Core\Order\Listeners\
+ * DecrementStockOnOrderPlaced, a listener with no Service behind it at
+ * all, even though stock (the column, its invariants — "never negative",
+ * "only in_stock variants") is fundamentally a Catalog concern, not an
+ * Order one. That listener is now a thin caller of this class, matching
+ * how every other module's event reaction delegates its actual write to
+ * a Service (e.g. Modules\Core\Order\Listeners\RecordPaymentTransaction
+ * -> Modules\Core\Order\Services\TransactionRecorder).
+ *
+ * Only decrements for `purchasable === 'in_stock'` variants — 'always' and
+ * 'backorder' variants are deliberately allowed to sell past (or without
+ * regard to) their stock count already (see ProductVariant::
+ * canBeFulfilledAtQuantity()), so decrementing their stock would just make
+ * that column an inaccurate, decreasingly-negative number with no purchasing
+ * consequence. Only `OrderLine::type === 'physical'` lines are considered —
+ * a digital line has no stock to decrement (ProductVariant::getType()).
+ *
+ * A single UPDATE per variant (`DB::table(...)->update()` with a raw
+ * expression), not a read-then-write on the Eloquent model — avoids a
+ * lost-update race between two orders decrementing the same variant
+ * concurrently, and skips Modules\Core\Catalog\Services\ProductIndexer::
+ * stock's staleness gap for the DB value itself even though the search
+ * index still only refreshes on the next reindex event/nightly job (see
+ * that class's own docblock).
+ *
+ * Never lets stock go negative (`GREATEST(stock - qty, 0)` via a raw
+ * expression) — an order can still be placed against a variant whose stock
+ * was already fully consumed by another concurrent order (Lunar has no
+ * stock-reservation step at cart/checkout time), so this is a best-effort
+ * count, not a hard inventory guarantee.
+ */
+class StockService
+{
+    public function decrementForOrder(Order $order): void
+    {
+        $lines = $order->lines()
+            ->where('type', 'physical')
+            ->where('purchasable_type', ProductVariant::morphName())
+            ->get(['purchasable_id', 'quantity']);
+
+        if ($lines->isEmpty()) {
+            return;
+        }
+
+        foreach ($lines as $line) {
+            DB::table((new ProductVariant())->getTable())
+                ->where('id', $line->purchasable_id)
+                ->where('purchasable', 'in_stock')
+                ->update([
+                    'stock' => DB::raw('GREATEST(stock - '.(int) $line->quantity.', 0)'),
+                ]);
+        }
+
+        $productIds = ProductVariant::whereIn('id', $lines->pluck('purchasable_id'))
+            ->pluck('product_id')
+            ->unique();
+
+        Product::whereIn('id', $productIds)->get()->each->searchable();
+    }
+}

src/Checkout/Exceptions/NoShippingAddressException.php

@@ -0,0 +1,18 @@
+<?php
+
+namespace Modules\Core\Checkout\Exceptions;
+
+use RuntimeException;
+
+/**
+ * Thrown by CheckoutService::selectBoxNowLocker() when the cart has no
+ * shipping address yet to attach the chosen locker's meta to — the
+ * storefront must call setShippingAddress() first.
+ */
+class NoShippingAddressException extends RuntimeException
+{
+    public function __construct()
+    {
+        parent::__construct('Cannot select a Box Now locker before a shipping address is set.');
+    }
+}

src/Checkout/Services/CheckoutService.php

@@ -10,6 +10,7 @@ use Lunar\Base\Addressable;
 use Lunar\DataTypes\ShippingOption;
 use Lunar\Facades\ShippingManifest;
 use Lunar\Models\Cart;
+use Lunar\Shipping\Models\ShippingMethod;
 use Modules\Core\Cart\Services\CartService;
 use Modules\Core\Checkout\Events\BillingAddressSet;
 use Modules\Core\Checkout\Events\PaymentMethodSelected;
@@ -17,12 +18,15 @@ use Modules\Core\Checkout\Events\RecoveryConsentSet;
 use Modules\Core\Checkout\Events\ShippingAddressSet;
 use Modules\Core\Checkout\Events\ShippingOptionSelected;
 use Modules\Core\Checkout\Exceptions\InvalidShippingOptionException;
+use Modules\Core\Checkout\Exceptions\NoShippingAddressException;
 use Modules\Core\Checkout\Exceptions\TermsNotAcceptedException;
 use Modules\Core\Checkout\Exceptions\UnknownPaymentTypeException;
+use Modules\Core\Payment\Contracts\RequiresFulfillmentType;
 use Modules\Core\Payment\DTOs\PaymentResult;
 use Modules\Core\Payment\Models\PaymentMethod;
 use Modules\Core\Payment\Services\PaymentDriverRegistry;
 use Modules\Core\Payment\Services\PaymentMethodCache;
+use Modules\Core\Shipping\Support\FulfillmentType;
 
 /**
  * Storefront-facing checkout operations, mirroring
@@ -49,9 +53,35 @@ class CheckoutService
         private readonly PaymentMethodCache $paymentMethods,
     ) {}
 
+    /**
+     * Lunar\Actions\Carts\AddAddress (behind Cart::setShippingAddress())
+     * always deletes the cart's existing shipping address row and inserts
+     * a brand new one — it has no notion of "update in place." Every field
+     * on the new row therefore starts blank, including `meta`, which is
+     * where selectBoxNowLocker() stores the shopper's chosen locker. Since
+     * the checkout page autosaves the address form on every field change
+     * (not just once), any edit made after picking a locker — even an
+     * unrelated one, like delivery instructions — silently wiped the
+     * locker choice by recreating the row out from under it.
+     *
+     * Carries the previous row's box_now_locker forward onto the new one
+     * so the two features don't stomp on each other, without needing
+     * Lunar's own AddAddress action to change. The old row's meta is read
+     * BEFORE Lunar deletes it, since afterward there's nothing left to
+     * read.
+     */
     public function setShippingAddress(array|Addressable $address): Cart
     {
-        $cart = $this->cart->currentOrCreate()->setShippingAddress($address);
+        $cartBefore = $this->cart->currentOrCreate();
+        $boxNowLocker = $cartBefore->shippingAddress?->meta['box_now_locker'] ?? null;
+
+        $cart = $cartBefore->setShippingAddress($address);
+
+        if ($boxNowLocker !== null) {
+            $newAddress = $cart->shippingAddress;
+            $newAddress->meta = [...($newAddress->meta?->toArray() ?? []), 'box_now_locker' => $boxNowLocker];
+            $newAddress->save();
+        }
 
         Event::dispatch(new ShippingAddressSet($cart, $address));
 
@@ -141,15 +171,71 @@ class CheckoutService
 
         $cart = $cartBefore->setShippingOption($option);
 
+        // Switching away from Box Now leaves a stale box_now_locker on the
+        // address's meta (see setShippingAddress()'s own docblock for why
+        // it survives address-row recreation) — irrelevant while a
+        // different method is selected, but wrong if the shopper later
+        // switches BACK to Box Now and it resurfaces as if still chosen,
+        // possibly for a locker that no longer exists/fits. Cleared here,
+        // the one place that knows the method just changed.
+        if ($identifier !== 'box-now') {
+            $address = $cart->shippingAddress;
+
+            if ($address && isset($address->meta['box_now_locker'])) {
+                $meta = $address->meta->toArray();
+                unset($meta['box_now_locker']);
+                $address->meta = $meta;
+                $address->save();
+            }
+        }
+
         Event::dispatch(new ShippingOptionSelected($cart, $option));
 
         return $cart;
     }
 
+    /**
+     * Records the shopper's chosen Box Now locker on the cart's shipping
+     * address (Cart\Addresses::shippingAddress()->meta['box_now_locker']),
+     * not on the cart itself — Lunar\Pipelines\Order\Creation\
+     * CreateOrderAddresses copies every cart address's full attributes
+     * (meta included) onto the new order address when the order is placed,
+     * so this is what Modules\Core\Shipping\Carriers\BoxNow\
+     * BoxNowFulfillmentService and Modules\Core\Shipping\Extensions\
+     * OrderViewExtension already expect to find at
+     * $order->shippingAddress->meta['box_now_locker']['locationId'].
+     *
+     * No validation against Box Now's own /destinations list here — this
+     * mirrors setShippingAddress()'s leniency (see its own docblock/the
+     * class-level note on required-field enforcement happening at the
+     * payment gate, not mid-checkout). An invalid/stale locationId still
+     * surfaces later, at BoxNowFulfillmentService::createShipment() time.
+     *
+     * @throws NoShippingAddressException if the cart has no shipping
+     *   address yet
+     */
+    public function selectBoxNowLocker(array $locker): Cart
+    {
+        $cart = $this->cart->currentOrCreate();
+        $address = $cart->shippingAddress;
+
+        if (! $address) {
+            throw new NoShippingAddressException();
+        }
+
+        $address->meta = [
+            ...($address->meta?->toArray() ?? []),
+            'box_now_locker' => $locker,
+        ];
+        $address->save();
+
+        return $cart;
+    }
+
     /**
      * Every payment method currently offered to the storefront, ordered by
      * Modules\Core\Payment\Models\PaymentMethod::position — a row is
-     * offered only when ALL three checks pass, each meaning something
+     * offered only when ALL four checks pass, each meaning something
      * different to an admin diagnosing why a method isn't showing up (see
      * docs/payments.md):
      *   1. `enabled` — an admin turned it on.
@@ -160,17 +246,61 @@ class CheckoutService
      *      vanished driver can never silently look "available").
      *   3. the resolved driver reports Configurable::isConfigured() — its
      *      own runtime requirements (e.g. an API key) are met.
+     *   4. its driver's RequiresFulfillmentType (if it declares one)
+     *      agrees with the cart's currently selected shipping method's own
+     *      fulfillment type (Modules\Core\Shipping\Support\
+     *      FulfillmentType::resolve()) — "Pay in store" offered alongside
+     *      a courier delivery makes no sense (no staff member present at
+     *      handoff to take cash), and cash-on-delivery alongside store
+     *      pickup is equally meaningless (OfflinePaymentDriver already
+     *      covers that in-person moment). A cart with no shipping option
+     *      selected yet imposes no constraint here — every method is
+     *      offered until a fulfillment type is actually known, the same
+     *      leniency setShippingAddress()'s own docblock describes for
+     *      required-field enforcement happening at the payment gate, not
+     *      mid-checkout.
      *
      * @return Collection<int, PaymentMethod>
      */
     public function getPaymentMethods(): Collection
     {
+        $fulfillmentType = $this->currentFulfillmentType();
+
         return $this->paymentMethods->all()
             ->filter(fn (PaymentMethod $method) => $method->enabled && $method->driver_missing_at === null)
-            ->filter(fn (PaymentMethod $method) => $this->paymentDrivers->resolve($method->driver)?->isConfigured() ?? false)
+            ->filter(function (PaymentMethod $method) use ($fulfillmentType) {
+                $driver = $this->paymentDrivers->resolve($method->driver);
+
+                if (! $driver?->isConfigured()) {
+                    return false;
+                }
+
+                if ($fulfillmentType === null || ! $driver instanceof RequiresFulfillmentType) {
+                    return true;
+                }
+
+                return $driver->requiredFulfillmentType() === $fulfillmentType;
+            })
             ->values();
     }
 
+    /**
+     * @return 'carrier'|'store_pickup'|null null when the cart has no
+     *   shipping option selected yet
+     */
+    private function currentFulfillmentType(): ?string
+    {
+        $identifier = $this->cart->currentOrCreate()->shippingAddress?->shipping_option;
+
+        if ($identifier === null) {
+            return null;
+        }
+
+        $method = ShippingMethod::where('code', $identifier)->first();
+
+        return $method ? FulfillmentType::resolve($method) : null;
+    }
+
     /**
      * Records which payment type the shopper picked (Cart::meta
      * ['payment_method']) — read by Modules\Core\Payment\Pipelines\

src/Command/ProcessErasureRequestsCommand.php

@@ -0,0 +1,47 @@
+<?php
+
+namespace Modules\Core\Command;
+
+use Illuminate\Console\Command;
+use Modules\Core\Privacy\Enums\ErasureRequestStatus;
+use Modules\Core\Privacy\Jobs\EraseDataSubjectJob;
+use Modules\Core\Privacy\Models\DataErasureRequest;
+
+/**
+ * Finds every erasure request whose grace period (config('core.privacy.
+ * grace_period_days')) has passed and dispatches one EraseDataSubjectJob per
+ * request — see docs/privacy.md. This command itself just finds due requests and
+ * dispatches; the actual erasure work happens in the queue, one job per request,
+ * so one failing request doesn't block the others. Meant to run daily via the
+ * scheduler; each consuming app wires that in its own Console\Kernel (or
+ * bootstrap/app.php schedule closure on Laravel 11+), the same way it owns any
+ * other scheduled task — this package doesn't register schedules itself.
+ */
+class ProcessErasureRequestsCommand extends Command
+{
+    protected $signature = 'boboko:privacy:process-erasure-requests';
+
+    protected $description = 'Dispatch an erasure job for every pending data-erasure request whose grace period has passed';
+
+    public function handle(): void
+    {
+        $due = DataErasureRequest::where('status', ErasureRequestStatus::Pending)
+            ->where('scheduled_for', '<=', now())
+            ->get();
+
+        if ($due->isEmpty()) {
+            $this->info('No due erasure requests.');
+
+            return;
+        }
+
+        foreach ($due as $request) {
+            EraseDataSubjectJob::dispatch($request);
+
+            $scope = $request->isForCustomer() ? 'customer' : 'user';
+            $this->info("Dispatched erasure job for {$scope} #{$request->subject_id} (request #{$request->id})");
+        }
+
+        $this->info('Dispatched '.$due->count().' erasure job(s).');
+    }
+}

src/CorePlugin.php

@@ -7,7 +7,11 @@ use Lunar\Admin\Filament\Resources\OrderResource\Pages\Components\OrderItemsTabl
 use Filament\Contracts\Plugin;
 use Filament\Panel;
 use Illuminate\Database\Eloquent\Relations\HasMany;
+use Illuminate\Database\Eloquent\Relations\MorphMany;
 use Illuminate\Support\Facades\Mail;
+use Lunar\Admin\Filament\Resources\CustomerResource;
+use Lunar\Admin\Filament\Resources\CustomerResource\Pages\EditCustomer;
+use Lunar\Admin\Filament\Resources\CustomerResource\Pages\ViewCustomer;
 use Lunar\Admin\Filament\Resources\ProductOptionResource;
 use Lunar\Admin\Filament\Resources\ProductOptionResource\RelationManagers\ValuesRelationManager;
 use Lunar\Admin\Filament\Resources\OrderResource;
@@ -15,6 +19,7 @@ use Lunar\Admin\Filament\Resources\ProductResource;
 use Lunar\Admin\Filament\Resources\StaffResource;
 use Lunar\Admin\Models\Staff as LunarStaff;
 use Lunar\Admin\Support\Facades\LunarPanel;
+use Lunar\Models\Customer;
 use Lunar\Models\Product;
 use Lunar\Shipping\Filament\Resources\ShippingMethodResource;
 use Lunar\Shipping\Filament\Resources\ShippingMethodResource\Pages\ListShippingMethod;
@@ -31,6 +36,12 @@ use Modules\Core\Order\Filament\Extensions\OrderPaymentMethodSummaryExtension;
 use Modules\Core\Order\Filament\Extensions\OrderActionsExtension;
 use Modules\Core\Order\Filament\Extensions\OrderTransactionsExtension;
 use Modules\Core\Payment\Filament\Resources\PaymentMethodResource;
+use Modules\Core\Privacy\Filament\Extensions\CustomerErasureActionsExtension;
+use Modules\Core\Privacy\Filament\Extensions\CustomerErasureRelationsExtension;
+use Modules\Core\Privacy\Filament\Resources\DataErasureRequestResource;
+use Modules\Core\Privacy\Filament\Resources\DataExportRequestResource;
+use Modules\Core\Privacy\Models\DataErasureRequest;
+use Modules\Core\Privacy\Models\DataExportRequest;
 use Modules\Core\Review\Filament\Extensions\ProductResourceExtension;
 use Modules\Core\Review\Models\ProductReview;
 use Modules\Core\Shipping\Extensions\OrderShipmentsExtension;
@@ -56,6 +67,8 @@ class CorePlugin implements Plugin
             ->login(Login::class)
             ->resources([
                 LanguageLineResource::class,
+                DataErasureRequestResource::class,
+                DataExportRequestResource::class,
                 CartResource::class,
                 PaymentMethodResource::class,
                 ShipmentResource::class,
@@ -72,11 +85,64 @@ class CorePlugin implements Plugin
             ListShippingMethod::class => ShippingMethodListExtension::class,
             ManageOrder::class => [OrderViewExtension::class, OrderActionsExtension::class, OrderTransactionsExtension::class, OrderPaymentMethodSummaryExtension::class, OrderShipmentsExtension::class],
             OrderItemsTable::class => OrderItemsTableExtension::class,
+            // headerActions() is resolved per PAGE class, not per resource class —
+            // unlike extendForm()/extendTable(), which really are resource-keyed
+            // (called statically from the Resource class itself). Registering this
+            // under CustomerResource::class would silently never fire; it has to be
+            // keyed by each concrete page it should appear on. Layered with
+            // whatever extension the consuming app registers for the same page —
+            // LunarPanel::extensions() merges per key, and this one only touches
+            // headerActions(), so it never conflicts with an app's own extension
+            // (see docs/modules.md "Layering Module and App Configuration").
+            EditCustomer::class => CustomerErasureActionsExtension::class,
+            ViewCustomer::class => CustomerErasureActionsExtension::class,
+            // getRelations(), unlike headerActions(), genuinely is resolved
+            // statically from the Resource class itself — CustomerResource::class
+            // is the correct key here.
+            CustomerResource::class => CustomerErasureRelationsExtension::class,
         ]);
 
-        Product::macro('reviews', function (): HasMany {
+        // resolveRelationUsing(), not macro() — Illuminate\Database\Eloquent\
-            /** @var Product $this */
+        // Model does not use the Macroable trait in this Laravel version, so
-            return $this->hasMany(ProductReview::class);
+        // Product::macro(...)/Customer::macro(...)/$userModel::macro(...)
+        // silently fall through to Model::__callStatic(), which instantiates
+        // the model and tries to call the method as a real one, hitting
+        // newQuery()->getConnection() — this crashes every console command
+        // and every request, since CorePlugin::register() runs during
+        // provider registration, before the DB connection is configured
+        // ("Call to a member function connection() on null"). This bit us
+        // once already; resolveRelationUsing() is Eloquent's real, intended,
+        // connection-free extension point for exactly this (Order::
+        // resolveRelationUsing('shipments', ...) in ShippingServiceProvider
+        // already uses it correctly).
+        Product::resolveRelationUsing('reviews', function (Product $product): HasMany {
+            return $product->hasMany(ProductReview::class);
+        });
+
+        // Customer::erasureRequests()/exportRequests() and the User-model
+        // equivalents below let a relation manager scope
+        // DataErasureRequest/DataExportRequest to one specific subject — both
+        // tables use a plain subject_type/subject_id pair rather than Laravel's
+        // usual morphs() convention, since one column pair identifies either a
+        // Customer or a User (see docs/privacy.md "User-scope vs Customer-scope"),
+        // so this is a MorphMany built by hand rather than a bare Eloquent
+        // convention lookup.
+        Customer::resolveRelationUsing('erasureRequests', function (Customer $customer): MorphMany {
+            return $customer->morphMany(DataErasureRequest::class, 'subject', 'subject_type', 'subject_id');
+        });
+
+        Customer::resolveRelationUsing('exportRequests', function (Customer $customer): MorphMany {
+            return $customer->morphMany(DataExportRequest::class, 'subject', 'subject_type', 'subject_id');
+        });
+
+        $userModel = config('auth.providers.users.model');
+
+        $userModel::resolveRelationUsing('erasureRequests', function ($user): MorphMany {
+            return $user->morphMany(DataErasureRequest::class, 'subject', 'subject_type', 'subject_id');
+        });
+
+        $userModel::resolveRelationUsing('exportRequests', function ($user): MorphMany {
+            return $user->morphMany(DataExportRequest::class, 'subject', 'subject_type', 'subject_id');
         });
 
         LunarStaff::addActivitylogExcept([

src/Customer/Listeners/CreateCustomerForUser.php

@@ -6,6 +6,19 @@ use Lunar\Facades\ModelManifest;
 use Lunar\Models\Contracts\Customer as CustomerContract;
 use Modules\Core\Auth\Events\UserCreated;
 
+/**
+ * Deliberately NOT queued, even though UserCreated (requesting an OTP
+ * code) and the login that follows it (submitting the code) are normally
+ * separate requests with a real time gap between them — that gap is not
+ * a guarantee this code controls. A busy/backed-up queue (a deploy in
+ * progress, a crashed worker, a traffic spike) could make this job run
+ * AFTER the shopper has already logged in and something has read
+ * $user->latestCustomer() (Modules\Core\Customer\Services\
+ * CustomerAccountService), silently returning null for a legitimately
+ * paired user with no retry anywhere to catch it. Kept synchronous so the
+ * Customer always exists by the time UserCreated's dispatch call returns,
+ * regardless of queue health.
+ */
 class CreateCustomerForUser
 {
     public function handle(UserCreated $event): void

src/Customer/Listeners/LogCustomerAccountActivity.php

@@ -2,6 +2,7 @@
 
 namespace Modules\Core\Customer\Listeners;
 
+use Illuminate\Contracts\Queue\ShouldQueue;
 use Lunar\Models\Address;
 use Modules\Core\Customer\Events\CustomerAddressCreated;
 use Modules\Core\Customer\Events\CustomerAddressDeleted;
@@ -18,8 +19,11 @@ use Modules\Core\Logging\ActivityLogService;
  * passed through explicitly on every call, since these events are
  * `web`-guard-caused, not `staff`-guard — see ActivityLogService's own
  * docblock for why that parameter exists.
+ *
+ * Queued — a pure audit-log write with no same-request reader; the
+ * shopper's own request doesn't need this to complete before responding.
  */
-class LogCustomerAccountActivity
+class LogCustomerAccountActivity implements ShouldQueue
 {
     public function __construct(
         private readonly ActivityLogService $activityLog,

src/Customer/Privacy/AddressDataProvider.php

@@ -0,0 +1,63 @@
+<?php
+
+namespace Modules\Core\Customer\Privacy;
+
+use Lunar\Models\Address;
+use Modules\Core\Privacy\Contracts\PersonalDataProvider;
+use Modules\Core\Privacy\DTOs\CustomerSubject;
+use Modules\Core\Privacy\Enums\ErasureOutcome;
+use Modules\Core\Privacy\DTOs\ProviderErasureResult;
+use Modules\Core\Privacy\DTOs\ProviderExportResult;
+use Modules\Core\Privacy\DTOs\UserSubject;
+
+/**
+ * A customer's saved addresses (lunar_addresses) — belong to the Customer
+ * (business account) via customer_id, not to an individual User, so this is
+ * Customer-scope only. No legal retention requirement of their own (unlike
+ * OrderAddress, handled by OrderDataProvider), so they're freely deleted outright
+ * rather than pseudonymized in place.
+ */
+class AddressDataProvider implements PersonalDataProvider
+{
+    public function name(): string
+    {
+        return 'addresses';
+    }
+
+    public function exportForCustomer(CustomerSubject $subject): ProviderExportResult
+    {
+        $addresses = Address::where('customer_id', $subject->customerId)->get();
+
+        return new ProviderExportResult('addresses', $addresses->map(fn (Address $address) => [
+            'id' => $address->id,
+            'first_name' => $address->first_name,
+            'last_name' => $address->last_name,
+            'company_name' => $address->company_name,
+            'line_one' => $address->line_one,
+            'line_two' => $address->line_two,
+            'line_three' => $address->line_three,
+            'city' => $address->city,
+            'state' => $address->state,
+            'postcode' => $address->postcode,
+            'contact_email' => $address->contact_email,
+            'contact_phone' => $address->contact_phone,
+        ])->all());
+    }
+
+    public function exportForUser(UserSubject $subject): ProviderExportResult
+    {
+        return new ProviderExportResult('addresses', []);
+    }
+
+    public function eraseForCustomer(CustomerSubject $subject): ProviderErasureResult
+    {
+        Address::where('customer_id', $subject->customerId)->delete();
+
+        return new ProviderErasureResult('addresses', ErasureOutcome::Erased);
+    }
+
+    public function eraseForUser(UserSubject $subject): ProviderErasureResult
+    {
+        return new ProviderErasureResult('addresses', ErasureOutcome::Skipped, 'Addresses belong to Customer accounts, not individual users.');
+    }
+}

src/Customer/Privacy/CustomerDataProvider.php

@@ -0,0 +1,122 @@
+<?php
+
+namespace Modules\Core\Customer\Privacy;
+
+use Lunar\Models\Customer;
+use Modules\Core\Privacy\Contracts\PersonalDataProvider;
+use Modules\Core\Privacy\DTOs\CustomerSubject;
+use Modules\Core\Privacy\Enums\ErasureOutcome;
+use Modules\Core\Privacy\DTOs\ProviderErasureResult;
+use Modules\Core\Privacy\DTOs\ProviderExportResult;
+use Modules\Core\Privacy\DTOs\UserSubject;
+
+/**
+ * The Customer record itself (lunar_customers) and, on the User side, the User's
+ * own name/email. This is the one provider that implements both scopes
+ * meaningfully, and they are deliberately kept from touching each other's data:
+ *
+ *   - eraseForCustomer() clears the account's own fields (name, company, tax id)
+ *     only — it never touches any linked User's login or identity, even though
+ *     $customer->users exists. Erasing a business account must not destroy the
+ *     login access of every person who works there.
+ *   - eraseForUser() clears that one person's name/email only — it never touches
+ *     the Customer record's own fields, and it also detaches the User from every
+ *     Customer they're linked to (the customer_user pivot — see docs/modules.md
+ *     "Customer/User Pairing"), since erasing a person's identity should end
+ *     their membership everywhere, without erasing the business accounts
+ *     themselves or any other User still linked to them.
+ *
+ * No legal retention requirement applies to this table on its own, so both
+ * directions are freely erased — Order/OrderAddress, which DO have a retention
+ * requirement, are handled separately by OrderDataProvider.
+ */
+class CustomerDataProvider implements PersonalDataProvider
+{
+    public function name(): string
+    {
+        return 'customer';
+    }
+
+    public function exportForCustomer(CustomerSubject $subject): ProviderExportResult
+    {
+        $customer = Customer::find($subject->customerId);
+
+        return new ProviderExportResult('customer', $customer ? [
+            'id' => $customer->id,
+            'title' => $customer->title,
+            'first_name' => $customer->first_name,
+            'last_name' => $customer->last_name,
+            'company_name' => $customer->company_name,
+            'tax_identifier' => $customer->tax_identifier,
+            'meta' => $customer->meta,
+            'users' => $customer->users->map(fn ($user) => [
+                'id' => $user->id,
+                'name' => $user->name,
+                'email' => $user->email,
+            ])->all(),
+        ] : []);
+    }
+
+    public function exportForUser(UserSubject $subject): ProviderExportResult
+    {
+        $model = config('auth.providers.users.model');
+        $user = $model::find($subject->userId);
+
+        return new ProviderExportResult('customer', $user ? [
+            'id' => $user->id,
+            'name' => $user->name,
+            'email' => $user->email,
+            'customers' => $user->customers->map(fn (Customer $customer) => [
+                'id' => $customer->id,
+                'company_name' => $customer->company_name,
+            ])->all(),
+        ] : []);
+    }
+
+    public function eraseForCustomer(CustomerSubject $subject): ProviderErasureResult
+    {
+        $customer = Customer::find($subject->customerId);
+
+        if (! $customer) {
+            return new ProviderErasureResult('customer', ErasureOutcome::Skipped, 'Customer record not found.');
+        }
+
+        $customer->update([
+            'title' => null,
+            'first_name' => 'Erased',
+            'last_name' => "Customer #{$customer->id}",
+            'company_name' => null,
+            'tax_identifier' => null,
+            'account_ref' => null,
+            'meta' => null,
+        ]);
+
+        return new ProviderErasureResult('customer', ErasureOutcome::Erased);
+    }
+
+    public function eraseForUser(UserSubject $subject): ProviderErasureResult
+    {
+        $model = config('auth.providers.users.model');
+        $user = $model::find($subject->userId);
+
+        if (! $user) {
+            return new ProviderErasureResult('customer', ErasureOutcome::Skipped, 'User record not found.');
+        }
+
+        $user->customers()->detach();
+
+        $user->update([
+            'name' => null,
+            'email' => "erased-user-{$user->id}@example.invalid",
+            // A live OTP code left on an otherwise-erased row is a residual
+            // secret tied to an identity that no longer exists here — clear
+            // it alongside name/email rather than leaving it to expire on
+            // its own 10-minute window.
+            'otp_code' => null,
+            'otp_expires_at' => null,
+            'otp_attempts' => 0,
+        ]);
+
+        return new ProviderErasureResult('customer', ErasureOutcome::Erased);
+    }
+}

src/Export/CsvColumn.php

@@ -0,0 +1,23 @@
+<?php
+
+namespace Modules\Core\Export;
+
+use Closure;
+
+/**
+ * One column in a CsvWriter schema: a header label plus a closure that pulls this
+ * column's value out of one record. The closure doesn't care what shape a record
+ * is — an array, an Eloquent model, a DTO — so the same CsvWriter serves any
+ * domain (GDPR export, an admin catalog export, an accounting export) by simply
+ * being handed a different column schema and a different row source.
+ */
+final class CsvColumn
+{
+    /**
+     * @param Closure(mixed):((string|int|float|null)) $value
+     */
+    public function __construct(
+        public readonly string $header,
+        public readonly Closure $value,
+    ) {}
+}

src/Export/CsvWriter.php

@@ -0,0 +1,45 @@
+<?php
+
+namespace Modules\Core\Export;
+
+/**
+ * A generic columns + rows -> CSV file writer. No knowledge of any domain (GDPR,
+ * catalog, accounting, ...) — a caller supplies the schema (CsvColumn[]) and the
+ * data source (any iterable of records), and this writes one CSV. Reusable for
+ * any future bulk-export need without modification.
+ */
+class CsvWriter
+{
+    /**
+     * @param  array<int, CsvColumn>  $columns
+     * @param  iterable<mixed>  $rows
+     */
+    public function write(array $columns, iterable $rows, string $path): void
+    {
+        $handle = fopen($path, 'w');
+
+        fputcsv($handle, array_map(fn (CsvColumn $column) => $column->header, $columns));
+
+        foreach ($rows as $row) {
+            fputcsv($handle, array_map(
+                fn (CsvColumn $column) => $this->stringify(($column->value)($row)),
+                $columns
+            ));
+        }
+
+        fclose($handle);
+    }
+
+    private function stringify(mixed $value): string
+    {
+        if ($value === null) {
+            return '';
+        }
+
+        if (is_array($value)) {
+            return json_encode($value);
+        }
+
+        return (string) $value;
+    }
+}

src/Localization/Listeners/FlushLanguageCache.php

@@ -2,12 +2,21 @@
 
 namespace Modules\Core\Localization\Listeners;
 
+use Illuminate\Contracts\Queue\ShouldQueue;
 use Modules\Core\Localization\Events\LanguageCreated;
 use Modules\Core\Localization\Events\LanguageDeleted;
 use Modules\Core\Localization\Events\LanguageUpdated;
 use Modules\Core\Localization\Services\LanguageCache;
 
-class FlushLanguageCache
+/**
+ * Queued — the only reader of this cache is Modules\Core\Localization\
+ * Middleware\LocaleMiddleware on a LATER storefront request, never the
+ * same admin request that edited/created/deleted the Language row (that
+ * request redirects to a fresh page read straight from the DB, not this
+ * cache). A few seconds of eventual consistency before the queue worker
+ * picks this up is an acceptable trade for not blocking the admin save.
+ */
+class FlushLanguageCache implements ShouldQueue
 {
     public function __construct(private readonly LanguageCache $languages) {}
 

src/Localization/Listeners/FlushTranslationCache.php

@@ -2,6 +2,7 @@
 
 namespace Modules\Core\Localization\Listeners;
 
+use Illuminate\Contracts\Queue\ShouldQueue;
 use Illuminate\Support\Facades\Cache;
 use Modules\Core\Localization\Events\TranslationCreated;
 use Modules\Core\Localization\Events\TranslationDeleted;
@@ -15,8 +16,13 @@ use Spatie\TranslationLoader\LanguageLine;
  * `group`/`key` (the old group's cached array never gets told a row left it).
  * This listener flushes every group+locale combination touched by either the
  * old or new state so nothing can remain stale.
+ *
+ * Queued — this cache backs `__('storefront.*')` lookups on a LATER
+ * storefront request, never the same admin request that just edited the
+ * translation (Filament redirects to a fresh index read straight from the
+ * DB, not this cache). Safe to let a queue worker pick up.
  */
-class FlushTranslationCache
+class FlushTranslationCache implements ShouldQueue
 {
     public function handle(TranslationCreated|TranslationUpdated|TranslationDeleted $event): void
     {

src/Localization/Listeners/LogTranslationActivity.php

@@ -2,6 +2,7 @@
 
 namespace Modules\Core\Localization\Listeners;
 
+use Illuminate\Contracts\Queue\ShouldQueue;
 use Illuminate\Support\Arr;
 use Modules\Core\Localization\Events\TranslationCreated;
 use Modules\Core\Localization\Events\TranslationDeleted;
@@ -9,7 +10,12 @@ use Modules\Core\Localization\Events\TranslationUpdated;
 use Modules\Core\Logging\ActivityLogService;
 use Spatie\TranslationLoader\LanguageLine;
 
-class LogTranslationActivity
+/**
+ * Queued — a pure audit-log write with no same-request reader (Filament
+ * redirects to a fresh index page after save, which doesn't read the
+ * activity log at all).
+ */
+class LogTranslationActivity implements ShouldQueue
 {
     public function __construct(
         private readonly ActivityLogService $activityLog,

src/Localization/Listeners/MigrateTranslationsForRenamedLanguage.php

@@ -2,6 +2,7 @@
 
 namespace Modules\Core\Localization\Listeners;
 
+use Illuminate\Contracts\Queue\ShouldQueue;
 use Illuminate\Support\Facades\Cache;
 use Modules\Core\Localization\Events\LanguageUpdated;
 use Spatie\TranslationLoader\LanguageLine;
@@ -12,8 +13,15 @@ use Spatie\TranslationLoader\LanguageLine;
  * getTranslationsForGroup($newCode, ...) would silently return nothing for
  * that locale even though the translated content still exists. Move the
  * text.{oldCode} key to text.{newCode} on every affected row instead.
+ *
+ * Queued — this walks every LanguageLine row containing the old locale key
+ * with no upper bound, and nothing in the same request needs the migration
+ * to have completed before responding (a rename is a rare admin action;
+ * the affected storefront locale is briefly unavailable until the queue
+ * worker finishes, the same window that already exists before this
+ * listener runs at all).
  */
-class MigrateTranslationsForRenamedLanguage
+class MigrateTranslationsForRenamedLanguage implements ShouldQueue
 {
     public function handle(LanguageUpdated $event): void
     {

src/Logging/Privacy/ActivityLogDataProvider.php

@@ -0,0 +1,148 @@
+<?php
+
+namespace Modules\Core\Logging\Privacy;
+
+use Lunar\Models\Address;
+use Lunar\Models\Cart;
+use Lunar\Models\CartAddress;
+use Lunar\Models\Customer;
+use Lunar\Models\Order;
+use Lunar\Models\OrderAddress;
+use Lunar\Models\Transaction;
+use Modules\Core\Privacy\Contracts\PersonalDataProvider;
+use Modules\Core\Privacy\DTOs\CustomerSubject;
+use Modules\Core\Privacy\Enums\ErasureOutcome;
+use Modules\Core\Privacy\DTOs\ProviderErasureResult;
+use Modules\Core\Privacy\DTOs\ProviderExportResult;
+use Modules\Core\Privacy\DTOs\UserSubject;
+use Spatie\Activitylog\Models\Activity;
+
+/**
+ * Spatie's own activity_log table (Modules\Core\Logging\ActivityLogService,
+ * plus several Lunar models' native `use LogsActivity` — Customer,
+ * CartAddress, OrderAddress, Transaction) durably retains a full snapshot
+ * of whatever it logged in `properties` (created/updated/deleted
+ * attributes, including a before/after diff on update), completely
+ * independent of the real row it describes. Erasing/pseudonymizing
+ * Customer/Address/CartAddress/OrderAddress/Transaction elsewhere (see
+ * Customer\Privacy\CustomerDataProvider, Customer\Privacy\
+ * AddressDataProvider, Cart\Privacy\CartDataProvider, Order\Privacy\
+ * OrderDataProvider, Payment\Privacy\PaymentDataProvider) does nothing to
+ * this table — a full copy of the old PII survives here regardless.
+ *
+ * Redacts by SUBJECT only, never by `causer_id` — the causer is "who did
+ * this," not PII content, and erasing it would erode the audit trail's own
+ * purpose (see this provider's own eraseForUser(), which is a deliberate
+ * no-op). Genuinely Customer-scope only: every subject type here
+ * (Customer, Address, CartAddress, OrderAddress, Transaction) resolves to
+ * a business account via its own chain (Address/Customer directly;
+ * CartAddress via cart_id -&gt; Cart.customer_id; OrderAddress/Transaction
+ * via order_id -&gt; Order.customer_id) — none of it is a User's own data on
+ * its own.
+ *
+ * MUST run before Customer\Privacy\AddressDataProvider in
+ * config('core.privacy.providers') — that provider hard-deletes Address
+ * rows, and once gone there is no way to re-derive which activity_log
+ * rows (subject_type = Address) belonged to this customer. This provider
+ * resolves that address id list itself, before anything deletes it.
+ */
+class ActivityLogDataProvider implements PersonalDataProvider
+{
+    private const REDACTED = '[redacted]';
+
+    public function name(): string
+    {
+        return 'activity_log';
+    }
+
+    public function exportForCustomer(CustomerSubject $subject): ProviderExportResult
+    {
+        $activities = Activity::query()
+            ->where(fn ($query) => $this->scopeToCustomer($query, $subject->customerId))
+            ->get();
+
+        return new ProviderExportResult('activity_log', $activities->map(fn (Activity $activity) => [
+            'id' => $activity->id,
+            'log_name' => $activity->log_name,
+            'description' => $activity->description,
+            'subject_type' => $activity->subject_type,
+            'subject_id' => $activity->subject_id,
+            'event' => $activity->event,
+            'properties' => $activity->properties?->toArray(),
+            'created_at' => $activity->created_at?->toIso8601String(),
+        ])->all());
+    }
+
+    public function exportForUser(UserSubject $subject): ProviderExportResult
+    {
+        return new ProviderExportResult('activity_log', []);
+    }
+
+    public function eraseForCustomer(CustomerSubject $subject): ProviderErasureResult
+    {
+        $affected = Activity::query()
+            ->where(fn ($query) => $this->scopeToCustomer($query, $subject->customerId))
+            ->get();
+
+        if ($affected->isEmpty()) {
+            return new ProviderErasureResult('activity_log', ErasureOutcome::Skipped, 'No activity log entries for this customer.');
+        }
+
+        foreach ($affected as $activity) {
+            $activity->update(['properties' => $this->redact($activity->properties?->toArray() ?? [])]);
+        }
+
+        return new ProviderErasureResult(
+            'activity_log',
+            ErasureOutcome::Pseudonymized,
+            'PII-bearing properties redacted on matching audit log entries; who/what/when metadata (log_name, subject, event, timestamp, causer) retained for audit integrity.'
+        );
+    }
+
+    public function eraseForUser(UserSubject $subject): ProviderErasureResult
+    {
+        return new ProviderErasureResult(
+            'activity_log',
+            ErasureOutcome::Skipped,
+            'A User only ever appears here as causer_id (who performed an action), not as the PII content of a log entry — redacting that would erode the audit trail\'s own record of who acted.'
+        );
+    }
+
+    private function scopeToCustomer($query, int $customerId): void
+    {
+        $customerMorph = (new Customer)->getMorphClass();
+        $addressMorph = (new Address)->getMorphClass();
+        $cartAddressMorph = (new CartAddress)->getMorphClass();
+        $orderAddressMorph = (new OrderAddress)->getMorphClass();
+        $transactionMorph = (new Transaction)->getMorphClass();
+
+        $addressIds = Address::where('customer_id', $customerId)->pluck('id');
+        $cartIds = Cart::where('customer_id', $customerId)->pluck('id');
+        $cartAddressIds = CartAddress::whereIn('cart_id', $cartIds)->pluck('id');
+        $orderIds = Order::where('customer_id', $customerId)->pluck('id');
+        $orderAddressIds = OrderAddress::whereIn('order_id', $orderIds)->pluck('id');
+        $transactionIds = Transaction::whereIn('order_id', $orderIds)->pluck('id');
+
+        $query
+            ->where(fn ($q) => $q->where('subject_type', $customerMorph)->where('subject_id', $customerId))
+            ->orWhere(fn ($q) => $q->where('subject_type', $addressMorph)->whereIn('subject_id', $addressIds))
+            ->orWhere(fn ($q) => $q->where('subject_type', $cartAddressMorph)->whereIn('subject_id', $cartAddressIds))
+            ->orWhere(fn ($q) => $q->where('subject_type', $orderAddressMorph)->whereIn('subject_id', $orderAddressIds))
+            ->orWhere(fn ($q) => $q->where('subject_type', $transactionMorph)->whereIn('subject_id', $transactionIds));
+    }
+
+    /**
+     * @param  array<string, mixed>  $properties
+     * @return array<string, mixed>
+     */
+    private function redact(array $properties): array
+    {
+        return array_map(function ($value) {
+            if (is_array($value)) {
+                return array_map(fn () => self::REDACTED, $value);
+            }
+
+            return self::REDACTED;
+        }, $properties);
+    }
+}

src/Order/Listeners/AdvanceFulfillmentOnCarrierCheckpoint.php

@@ -2,12 +2,19 @@
 
 namespace Modules\Core\Order\Listeners;
 
+use Illuminate\Contracts\Queue\ShouldQueue;
 use Modules\Core\Order\Events\OrderDispatched;
+use Modules\Core\Order\Services\OrderStatusFlow;
 use Modules\Core\Order\Services\OrderStatusWriter;
 use Modules\Core\Shipping\Enums\TrackingStatus;
 use Modules\Core\Shipping\Events\ShipmentStatusUpdatedByCarrier;
 
 /**
+ * Queued — see Modules\Core\Order\Listeners\DeriveOrderDeliveredFromShipment's
+ * own docblock: ShipmentStatusUpdatedByCarrier comes from a scheduled
+ * polling job, not a webhook, so nothing needs this to complete before a
+ * request returns.
+ *
  * The automatic half of "Dispatched" — the manual fallback is the staff
  * "Update Status" action (Modules\Core\Shipping\Extensions\
  * OrderViewExtension). Listens to ShipmentStatusUpdatedByCarrier directly,
@@ -19,14 +26,17 @@ use Modules\Core\Shipping\Events\ShipmentStatusUpdatedByCarrier;
  * carrier that skips straight there without a distinct collection
  * checkpoint.
  *
- * Guarded to only fire from 'ready_for_dispatch' — a late/duplicate
+ * Guarded by OrderStatusFlow::isValidTransition() rather than a hardcoded
- * checkpoint, or an order the manual action already advanced, is a
+ * "only fire from 'ready_for_dispatch'" comparison — the single source of
- * silent no-op.
+ * truth for the status graph lives there, not duplicated here. A
+ * late/duplicate checkpoint, or an order the manual action already
+ * advanced, is a silent no-op either way.
  */
-class AdvanceFulfillmentOnCarrierCheckpoint
+class AdvanceFulfillmentOnCarrierCheckpoint implements ShouldQueue
 {
     public function __construct(
         private readonly OrderStatusWriter $writer,
+        private readonly OrderStatusFlow $flow,
     ) {}
 
     public function handle(ShipmentStatusUpdatedByCarrier $event): void
@@ -38,7 +48,7 @@ class AdvanceFulfillmentOnCarrierCheckpoint
 
         $order = $event->shipmentInfo->shipment->order;
 
-        if (! $order || $order->status !== 'ready_for_dispatch') {
+        if (! $order || ! $this->flow->isValidTransition($order, 'dispatched')) {
             return;
         }
 

src/Order/Listeners/AdvanceFulfillmentOnDelivered.php

@@ -2,10 +2,18 @@
 
 namespace Modules\Core\Order\Listeners;
 
+use Illuminate\Contracts\Queue\ShouldQueue;
 use Modules\Core\Order\Events\OrderDelivered;
+use Modules\Core\Order\Services\OrderStatusFlow;
 use Modules\Core\Order\Services\OrderStatusWriter;
 
 /**
+ * Queued — OrderDelivered is only ever dispatched from Modules\Core\Order\
+ * Listeners\DeriveOrderDeliveredFromShipment, itself queued (see that
+ * class's own docblock: the triggering ShipmentStatusUpdatedByCarrier
+ * comes from a scheduled polling job, not a request with a page waiting
+ * on the result).
+ *
  * Writes `status` to 'delivered' once a carrier confirms delivery, rather
  * than jumping straight to 'completed'. Carrier orders get a return
  * window between delivery and completion (see Modules\Core\Order\
@@ -20,21 +28,23 @@ use Modules\Core\Order\Services\OrderStatusWriter;
  * OrderDelivered — deriving "was this delivered" and acting on it by
  * writing `status` are deliberately two different listeners.
  *
- * Guarded to only fire from 'dispatched' — a duplicate/late Delivered
+ * Guarded by OrderStatusFlow::isValidTransition() rather than a hardcoded
+ * "only fire from 'dispatched'" comparison. A duplicate/late Delivered
  * checkpoint, or an order a manual action already moved past, is a
- * silent no-op.
+ * silent no-op either way.
  */
-class AdvanceFulfillmentOnDelivered
+class AdvanceFulfillmentOnDelivered implements ShouldQueue
 {
     public function __construct(
         private readonly OrderStatusWriter $writer,
+        private readonly OrderStatusFlow $flow,
     ) {}
 
     public function handle(OrderDelivered $event): void
     {
         $order = $event->order;
 
-        if ($order->status !== 'dispatched') {
+        if (! $this->flow->isValidTransition($order, 'delivered')) {
             return;
         }
 

src/Order/Listeners/ApplyResolvedPaymentStatus.php

@@ -2,13 +2,8 @@
 
 namespace Modules\Core\Order\Listeners;
 
-use Illuminate\Support\Facades\Event;
 use Lunar\Models\Order;
-use Modules\Core\Checkout\Events\OrderPlaced;
+use Modules\Core\Order\Services\OrderPaymentResolutionService;
-use Modules\Core\Order\Enums\PaymentStatus;
-use Modules\Core\Order\Services\OrderStatusFlow;
-use Modules\Core\Order\Services\OrderStatusWriter;
-use Modules\Core\Order\Support\OrderStatus;
 use Modules\Core\Payment\Events\PaymentAuthorized;
 use Modules\Core\Payment\Events\PaymentCaptured;
 use Modules\Core\Payment\Events\PaymentRefunded;
@@ -17,38 +12,24 @@ use Modules\Core\Payment\Events\PaymentRefunded;
  * Registered against PaymentCaptured, PaymentAuthorized, AND
  * PaymentRefunded (see OrderServiceProvider).
  *
- * PaymentCaptured writes both Order::paid/paid_at (via
+ * A thin reactor — resolves which Order this outcome belongs to (Payment
- * OrderStatusWriter::markPaid()) AND advances `status` out of
+ * has no concept of an Order, so this reads $event->context['order_id'])
- * 'awaiting_payment' to the next step in the order's flow (see
+ * and hands off to Modules\Core\Order\Services\
- * OrderStatusFlow::nextOptions()) — re-confirmed with the user: a
+ * OrderPaymentResolutionService for the actual decisions: whether to mark
- * captured payment, manual or via Stripe's webhook, should never leave an
+ * the order paid, whether/how far to advance `status`, and what a refund
- * order sitting at 'awaiting_payment'. Only fires when status is still
+ * does to it. See that service's own docblock, and its methods' own
- * exactly 'awaiting_payment', so a duplicate/delayed capture event never
+ * docblocks, for the full business reasoning (re-confirmed with the
- * regresses an order staff already advanced further. PaymentAuthorized
+ * user): a captured payment, manual or via Stripe's webhook, should
- * only marks paid — an authorization is not yet captured funds, so
+ * never leave an order sitting at 'awaiting_payment'; an authorization
- * status stays put until the actual capture.
+ * only marks paid, since it isn't yet captured funds; a refund is a
- *
+ * normal step in the order's own status sequence, unlike a capture.
- * A refund still moves `status` (returned -> refunded/partially_refunded)
- * — refunds are a normal step in Modules\Core\Order\Services\
- * OrderStatusFlow's own sequence, unlike captures. Derives
- * Refunded/PartialRefund from Modules\Core\Order\Support\OrderStatus::
- * payment() — the existing, unchanged derived-enum logic, reused rather
- * than reimplemented.
- *
- * Reads $event->context['order_id'] to find which Order this outcome
- * belongs to — Payment has no concept of an Order.
- *
- * Dispatches Checkout\Events\OrderPlaced itself, once placed_at is set.
- * Never fires from the PaymentRefunded path — a refund can only ever
- * happen after an order was already placed.
  *
  * Deliberately does NOT react to PaymentVoided.
  */
 class ApplyResolvedPaymentStatus
 {
     public function __construct(
-        private readonly OrderStatusWriter $writer,
+        private readonly OrderPaymentResolutionService $resolution,
-        private readonly OrderStatusFlow $flow,
     ) {}
 
     public function handle(PaymentCaptured|PaymentAuthorized|PaymentRefunded $event): void
@@ -62,58 +43,11 @@ class ApplyResolvedPaymentStatus
         $order = Order::findOrFail($orderId);
 
         if ($event instanceof PaymentRefunded) {
-            $this->applyRefund($order, $event);
+            $this->resolution->resolveRefund($order, $event::class);
 
             return;
         }
 
-        $wasPlaced = ! blank($order->placed_at);
+        $this->resolution->resolveCaptureOrAuthorization($order, $event::class, isCapture: $event instanceof PaymentCaptured);
-
-        $this->writer->markPaid($order, $event::class);
-
-        if ($event instanceof PaymentCaptured) {
-            $this->advancePastAwaitingPayment($order, $event);
-        }
-
-        if (! $wasPlaced) {
-            $order->update(['placed_at' => $order->placed_at ?? now()]);
-            Event::dispatch(new OrderPlaced($order));
-        }
-    }
-
-    private function advancePastAwaitingPayment(Order $order, PaymentCaptured $event): void
-    {
-        if ($order->status !== 'awaiting_payment') {
-            return;
-        }
-
-        $next = $this->flow->nextOptions($order);
-        $target = array_key_first($next);
-
-        if ($target !== null) {
-            $this->writer->write($order, $target, $event::class);
-        }
-    }
-
-    /**
-     * Requires the refund Transaction row to already exist (Modules\Core\
-     * Order\Listeners\RecordPaymentTransaction must run first — see
-     * OrderServiceProvider's listener registration order for
-     * PaymentRefunded), so the relation is refreshed here rather than
-     * trusted from a possibly-stale $order instance.
-     */
-    private function applyRefund(Order $order, PaymentRefunded $event): void
-    {
-        $order->load('transactions');
-
-        $target = match (OrderStatus::payment($order)) {
-            PaymentStatus::Refunded => 'refunded',
-            PaymentStatus::PartialRefund => 'partially_refunded',
-            default => null,
-        };
-
-        if ($target !== null && $order->status !== $target) {
-            $this->writer->write($order, $target, $event::class);
-        }
     }
 }

src/Order/Listeners/CompleteOrderOnPickedUp.php

@@ -4,9 +4,19 @@ namespace Modules\Core\Order\Listeners;
 
 use Modules\Core\Order\Events\OrderCompleted;
 use Modules\Core\Order\Events\OrderPickedUp;
+use Modules\Core\Order\Services\OrderStatusFlow;
 use Modules\Core\Order\Services\OrderStatusWriter;
 
 /**
+ * Deliberately NOT queued — OrderPickedUp is dispatched from a staff
+ * Filament action (see OrderFulfillmentService::markPickedUp()), and the
+ * page staff are looking at needs to show `status` as 'completed'
+ * immediately after they click, not still 'picked_up' until a queue
+ * worker catches up. Unlike ShipmentStatusUpdatedByCarrier's listeners
+ * (queued — dispatched from a scheduled polling job with no page waiting
+ * on the result), this one has a real same-request/same-page-load
+ * dependency.
+ *
  * The store-pickup mirror of AdvanceFulfillmentOnDelivered — reacts to
  * OrderPickedUp (dispatched by Modules\Core\Order\Services\
  * OrderFulfillmentService::markPickedUp() the moment staff confirm the
@@ -15,20 +25,22 @@ use Modules\Core\Order\Services\OrderStatusWriter;
  * business design — unlike the carrier branch, there is no 'delivered'
  * intermediate value on this path.
  *
- * Guarded to only fire from 'picked_up' — a duplicate dispatch (e.g. a
+ * Guarded by OrderStatusFlow::isValidTransition() rather than a hardcoded
- * stale page re-submitting the action) is a silent no-op.
+ * "only fire from 'picked_up'" comparison. A duplicate dispatch (e.g. a
+ * stale page re-submitting the action) is a silent no-op either way.
  */
 class CompleteOrderOnPickedUp
 {
     public function __construct(
         private readonly OrderStatusWriter $writer,
+        private readonly OrderStatusFlow $flow,
     ) {}
 
     public function handle(OrderPickedUp $event): void
     {
         $order = $event->order;
 
-        if ($order->status !== 'picked_up') {
+        if (! $this->flow->isValidTransition($order, 'completed')) {
             return;
         }
 

src/Order/Listeners/DecrementStockOnOrderPlaced.php

@@ -2,63 +2,38 @@
 
 namespace Modules\Core\Order\Listeners;
 
-use Illuminate\Support\Facades\DB;
+use Modules\Core\Catalog\Services\StockService;
-use Lunar\Models\Product;
-use Lunar\Models\ProductVariant;
 use Modules\Core\Checkout\Events\OrderPlaced;
 
 /**
- * The only place ProductVariant::stock is written as a result of an order —
+ * Deliberately NOT queued — unlike this codebase's other queued side
- * fires once per order regardless of capture_mode/driver, same reasoning as
+ * effects (cache flushes, audit logs, search reindexes), a stalled queue
- * Modules\Core\Order\Notifications\OrderPlacedNotification: OrderPlaced is
+ * here isn't just cosmetic staleness: it widens the window in which
- * dispatched exactly once, from the one place an order's placed_at
+ * another order can be accepted against stock this order already
- * actually gets set (Modules\Core\Order\Listeners\ApplyResolvedPaymentStatus),
+ * committed (Lunar has no stock-reservation step at checkout time to
- * so this can't double-decrement across a capture/authorize/refund sequence
+ * begin with — see StockService's own "Never lets stock go negative"
- * the way listening to PaymentCaptured directly could.
+ * note — so some oversell race already exists, but a queue stall of
+ * minutes/hours extends that window far past the sub-millisecond one a
+ * synchronous write leaves open). StockService's atomic `GREATEST(stock -
+ * qty, 0)` SQL still protects against a LOST update between two orders
+ * decrementing the same variant concurrently; running it synchronously
+ * keeps the exposure window as small as possible on top of that.
  *
- * Only decrements for `purchasable === 'in_stock'` variants — 'always' and
+ * The actual decrement logic lives in Modules\Core\Catalog\Services\
- * 'backorder' variants are deliberately allowed to sell past (or without
+ * StockService — stock (the column, its invariants) is a Catalog concern,
- * regard to) their stock count already (see ProductVariant::
+ * not an Order one; this listener is just the "an order was placed"
- * canBeFulfilledAtQuantity()), so decrementing their stock would just make
+ * trigger. Fires once per order regardless of capture_mode/driver, same
- * that column an inaccurate, decreasingly-negative number with no purchasing
+ * reasoning as Modules\Core\Order\Notifications\OrderPlacedNotification:
- * consequence. Only `OrderLine::type === 'physical'` lines are considered —
+ * OrderPlaced is dispatched exactly once, from the one place an order's
- * a digital line has no stock to decrement (ProductVariant::getType()).
+ * placed_at actually gets set (Modules\Core\Order\Listeners\
- *
+ * ApplyResolvedPaymentStatus), so this can't double-decrement across a
- * A single UPDATE per variant (`DB::table(...)->decrement()`), not a
+ * capture/authorize/refund sequence the way listening to PaymentCaptured
- * read-then-write on the Eloquent model — avoids a lost-update race between
+ * directly could.
- * two orders decrementing the same variant concurrently, and skips
- * Modules\Core\Catalog\Services\ProductIndexer::stock's staleness gap for
- * the DB value itself even though the search index still only refreshes on
- * the next reindex event/nightly job (see that class's own docblock).
- *
- * Never lets stock go negative (`GREATEST(stock - qty, 0)` via a raw
- * expression) — an order can still be placed against a variant whose stock
- * was already fully consumed by another concurrent order (Lunar has no
- * stock-reservation step at cart/checkout time), so this is a best-effort
- * count, not a hard inventory guarantee.
  */
 class DecrementStockOnOrderPlaced
 {
     public function handle(OrderPlaced $event): void
     {
-        $lines = $event->order->lines()
+        app(StockService::class)->decrementForOrder($event->order);
-            ->where('type', 'physical')
-            ->where('purchasable_type', ProductVariant::morphName())
-            ->get(['purchasable_id', 'quantity']);
-
-        foreach ($lines as $line) {
-            DB::table((new ProductVariant())->getTable())
-                ->where('id', $line->purchasable_id)
-                ->where('purchasable', 'in_stock')
-                ->update([
-                    'stock' => DB::raw('GREATEST(stock - '.(int) $line->quantity.', 0)'),
-                ]);
-        }
-
-        $productIds = ProductVariant::whereIn('id', $lines->pluck('purchasable_id'))
-            ->pluck('product_id')
-            ->unique();
-
-        Product::whereIn('id', $productIds)->get()->each->searchable();
     }
 }

src/Order/Listeners/DeriveOrderDeliveredFromShipment.php

@@ -2,17 +2,23 @@
 
 namespace Modules\Core\Order\Listeners;
 
+use Illuminate\Contracts\Queue\ShouldQueue;
 use Modules\Core\Order\Events\OrderDelivered;
 use Modules\Core\Shipping\Enums\TrackingStatus;
 use Modules\Core\Shipping\Events\ShipmentStatusUpdatedByCarrier;
 
 /**
+ * Queued — ShipmentStatusUpdatedByCarrier is dispatched from
+ * Modules\Core\Shipping\Jobs\PollShipmentTrackingJob, a scheduled job with
+ * no HTTP request waiting on a response, so there is no same-request
+ * timing pressure for any of this event's listeners (unlike a webhook).
+ *
  * Translates a carrier tracking checkpoint into OrderDelivered — the event
  * OrderDeliveredNotification (via NotificationRegistry) actually listens
  * to. Kept separate from the notification itself so the "is this checkpoint
  * a delivery" filtering doesn't leak into notification code.
  */
-class DeriveOrderDeliveredFromShipment
+class DeriveOrderDeliveredFromShipment implements ShouldQueue
 {
     public function handle(ShipmentStatusUpdatedByCarrier $event): void
     {

src/Order/Listeners/MarkDeliveryFailedOnCarrierCheckpoint.php

@@ -2,20 +2,28 @@
 
 namespace Modules\Core\Order\Listeners;
 
+use Illuminate\Contracts\Queue\ShouldQueue;
+use Modules\Core\Order\Services\OrderStatusFlow;
 use Modules\Core\Order\Services\OrderStatusWriter;
 use Modules\Core\Shipping\Enums\TrackingStatus;
 use Modules\Core\Shipping\Events\ShipmentStatusUpdatedByCarrier;
 
 /**
+ * Queued — see Modules\Core\Order\Listeners\DeriveOrderDeliveredFromShipment's
+ * own docblock: ShipmentStatusUpdatedByCarrier comes from a scheduled
+ * polling job, not a webhook.
+ *
  * Wires TrackingStatus::Failed to the 'delivery_failed' status for the
- * first time — previously an unused enum case. Guarded to only fire from
+ * first time — previously an unused enum case. Guarded by
- * 'dispatched': a stale/duplicate checkpoint, or an order a manual action
+ * OrderStatusFlow::isValidTransition() rather than a hardcoded "only fire
- * already moved past, is a silent no-op.
+ * from 'dispatched'" comparison. A stale/duplicate checkpoint, or an
+ * order a manual action already moved past, is a silent no-op either way.
  */
-class MarkDeliveryFailedOnCarrierCheckpoint
+class MarkDeliveryFailedOnCarrierCheckpoint implements ShouldQueue
 {
     public function __construct(
         private readonly OrderStatusWriter $writer,
+        private readonly OrderStatusFlow $flow,
     ) {}
 
     public function handle(ShipmentStatusUpdatedByCarrier $event): void
@@ -26,7 +34,7 @@ class MarkDeliveryFailedOnCarrierCheckpoint
 
         $order = $event->shipmentInfo->shipment->order;
 
-        if (! $order || $order->status !== 'dispatched') {
+        if (! $order || ! $this->flow->isValidTransition($order, 'delivery_failed')) {
             return;
         }
 

src/Order/Listeners/MarkOrderPlacedOnDeferredPayment.php

@@ -0,0 +1,66 @@
+<?php
+
+namespace Modules\Core\Order\Listeners;
+
+use Illuminate\Support\Facades\Event;
+use Lunar\Models\Order;
+use Modules\Core\Checkout\Events\OrderPlaced;
+use Modules\Core\Order\Services\OrderPaymentResolutionService;
+use Modules\Core\Payment\Events\PaymentDeferred;
+
+/**
+ * Deliberately NOT queued — the storefront's own post-checkout
+ * confirmation page (Modules\Core\Checkout\Http\Controllers\
+ * CheckoutController::orderStatus()/confirmation(), per docs/checkout.md)
+ * looks up the order by placed_at being set immediately after
+ * initiatePayment() returns; a stalled queue would show the shopper a
+ * blank/failed confirmation for an order that, in the database, already
+ * exists and was genuinely placed. Same reasoning as
+ * DecrementStockOnOrderPlaced staying synchronous — this is the listener
+ * that makes DecrementStockOnOrderPlaced fire at all for a COD order (see
+ * OrderServiceProvider: OrderPlaced => DecrementStockOnOrderPlaced),
+ * so queueing this one would just move the same stock-oversell risk one
+ * hop earlier.
+ *
+ * A thin reactor, same shape as ApplyResolvedPaymentStatus — the actual
+ * decisions ("this order counts as placed the moment a deferred-payment
+ * driver resolves, independent of Order::paid" and "such an order also
+ * has nothing to sit at awaiting_payment for") live in PaymentDeferred's
+ * and OrderPaymentResolutionService::resolveDeferredPayment()'s own
+ * docblocks, re-confirmed with the user; this only extracts the order id
+ * and applies both, guarded against a duplicate/replayed event the same
+ * way OrderPaymentResolutionService::resolveCaptureOrAuthorization() is.
+ *
+ * Without the status advance below, a COD order was left sitting at
+ * 'awaiting_payment' forever — placed_at/OrderPlaced alone fixed order
+ * visibility and stock decrement, but nothing ever moved `status` off its
+ * initial value, since resolveCaptureOrAuthorization() only does that for
+ * an actual capture. Caught and fixed after the fact.
+ */
+class MarkOrderPlacedOnDeferredPayment
+{
+    public function __construct(
+        private readonly OrderPaymentResolutionService $resolution,
+    ) {}
+
+    public function handle(PaymentDeferred $event): void
+    {
+        $orderId = $event->context['order_id'] ?? null;
+
+        if ($orderId === null) {
+            return;
+        }
+
+        $order = Order::findOrFail($orderId);
+
+        $this->resolution->resolveDeferredPayment($order, self::class);
+
+        if (! blank($order->placed_at)) {
+            return;
+        }
+
+        $order->update(['placed_at' => now()]);
+
+        Event::dispatch(new OrderPlaced($order));
+    }
+}

src/Order/Listeners/RecordPaymentTransaction.php

@@ -10,6 +10,17 @@ use Modules\Core\Payment\Events\PaymentRefunded;
 use Modules\Core\Payment\Events\PaymentVoided;
 
 /**
+ * Deliberately NOT queued, despite looking like a pure audit-trail write
+ * with no same-request reader — Modules\Core\Providers\
+ * OrderServiceProvider registers this to run BEFORE
+ * Modules\Core\Order\Listeners\ApplyResolvedPaymentStatus for
+ * PaymentRefunded specifically, because that listener's refund-status
+ * resolution reads the Transaction row this listener just wrote. Queueing
+ * this would run it asynchronously while ApplyResolvedPaymentStatus (sync)
+ * proceeds immediately, almost certainly executing before the queued job
+ * and silently breaking that read. See OrderServiceProvider's own
+ * registration-order comment.
+ *
  * Writes the Transaction row for a successful payment outcome — the
  * "record what happened" half of reacting to Payment's events, separate
  * from Modules\Core\Order\Listeners\ApplyResolvedPaymentStatus's "update

src/Order/Listeners/RecordStatusTransition.php

@@ -2,11 +2,16 @@
 
 namespace Modules\Core\Order\Listeners;
 
+use Illuminate\Contracts\Queue\ShouldQueue;
 use Modules\Core\Order\Events\OrderPaidChanged;
 use Modules\Core\Order\Events\OrderStatusChanged;
 use Modules\Core\Order\Services\OrderStatusTransitionRecorder;
 
 /**
+ * Queued — a pure history-log write with no same-request reader anywhere
+ * in the codebase (no Filament page renders order_status_transitions
+ * immediately after a status change; it's browsed later, if at all).
+ *
  * The one place order_status_transitions rows actually get written —
  * listens to OrderStatusChanged (every write of the single `status`
  * column, via Modules\Core\Order\Services\OrderStatusWriter::write()) and
@@ -15,7 +20,7 @@ use Modules\Core\Order\Services\OrderStatusTransitionRecorder;
  * one consistent audit trail entry ('paid', with a null from_status)
  * rather than a second, separate table.
  */
-class RecordStatusTransition
+class RecordStatusTransition implements ShouldQueue
 {
     public function __construct(
         private readonly OrderStatusTransitionRecorder $recorder,

src/Order/Privacy/OrderDataProvider.php

@@ -0,0 +1,148 @@
+<?php
+
+namespace Modules\Core\Order\Privacy;
+
+use Lunar\Models\Order;
+use Lunar\Models\OrderAddress;
+use Modules\Core\Privacy\Contracts\PersonalDataProvider;
+use Modules\Core\Privacy\DTOs\CustomerSubject;
+use Modules\Core\Privacy\Enums\ErasureOutcome;
+use Modules\Core\Privacy\DTOs\ProviderErasureResult;
+use Modules\Core\Privacy\DTOs\ProviderExportResult;
+use Modules\Core\Privacy\DTOs\UserSubject;
+
+/**
+ * Orders and order addresses (lunar_orders, lunar_order_addresses) belong to the
+ * Customer (business account) via customer_id, not to an individual User, so this
+ * is Customer-scope only. They're also subject to legal retention (tax/accounting
+ * law generally requires invoices be kept for several years — GDPR Art. 17(3)(b)
+ * explicitly allows this to override an erasure request). eraseForCustomer()
+ * therefore pseudonymizes the PII-bearing free-text fields in place rather than
+ * deleting the order: totals, line items, tax data, and the order itself all
+ * remain intact and auditable.
+ *
+ * Also covers PII-adjacent keys living in Order.meta and OrderAddress.meta —
+ * Modules\Core\Checkout\Services\CheckoutService::initiatePayment() writes
+ * terms_accepted/terms_accepted_at/terms_accepted_policy_version/payment_method
+ * onto Order.meta, and Modules\Core\Shipping\Carriers\BoxNow\
+ * BoxNowFulfillmentService writes the shopper's chosen box_now_locker onto
+ * OrderAddress.meta — neither of which the free-text column erase above ever
+ * touched. Kept Customer-scope, consistent with Order/OrderAddress themselves.
+ */
+class OrderDataProvider implements PersonalDataProvider
+{
+    private const ORDER_META_KEYS = [
+        'terms_accepted',
+        'terms_accepted_at',
+        'terms_accepted_policy_version',
+        'payment_method',
+    ];
+
+    private const ADDRESS_META_KEYS = [
+        'box_now_locker',
+    ];
+
+    public function name(): string
+    {
+        return 'orders';
+    }
+
+    public function exportForCustomer(CustomerSubject $subject): ProviderExportResult
+    {
+        $orders = Order::where('customer_id', $subject->customerId)->with('addresses')->get();
+
+        return new ProviderExportResult('orders', $orders->map(fn (Order $order) => [
+            'id' => $order->id,
+            'reference' => $order->reference,
+            'status' => $order->status,
+            'total' => $order->total?->decimal(),
+            'placed_at' => $order->placed_at?->toIso8601String(),
+            'meta' => $this->onlyKeys((array) $order->meta, self::ORDER_META_KEYS),
+            'addresses' => $order->addresses->map(fn (OrderAddress $address) => [
+                'type' => $address->type,
+                'first_name' => $address->first_name,
+                'last_name' => $address->last_name,
+                'line_one' => $address->line_one,
+                'city' => $address->city,
+                'postcode' => $address->postcode,
+                'contact_email' => $address->contact_email,
+                'contact_phone' => $address->contact_phone,
+                'meta' => $this->onlyKeys((array) $address->meta, self::ADDRESS_META_KEYS),
+            ])->all(),
+        ])->all());
+    }
+
+    public function exportForUser(UserSubject $subject): ProviderExportResult
+    {
+        return new ProviderExportResult('orders', []);
+    }
+
+    public function eraseForCustomer(CustomerSubject $subject): ProviderErasureResult
+    {
+        $orders = Order::where('customer_id', $subject->customerId)->with('addresses')->get();
+
+        if ($orders->isEmpty()) {
+            return new ProviderErasureResult('orders', ErasureOutcome::Skipped, 'No orders for this customer.');
+        }
+
+        foreach ($orders as $order) {
+            $order->update([
+                'customer_reference' => null,
+                'notes' => null,
+                'meta' => $this->withoutKeys((array) $order->meta, self::ORDER_META_KEYS),
+            ]);
+
+            foreach ($order->addresses as $address) {
+                $address->update([
+                    'title' => null,
+                    'first_name' => 'Erased',
+                    'last_name' => 'Customer',
+                    'company_name' => null,
+                    'tax_identifier' => null,
+                    'line_one' => null,
+                    'line_two' => null,
+                    'line_three' => null,
+                    'delivery_instructions' => null,
+                    'contact_email' => null,
+                    'contact_phone' => null,
+                    'meta' => $this->withoutKeys((array) $address->meta, self::ADDRESS_META_KEYS),
+                ]);
+            }
+        }
+
+        return new ProviderErasureResult(
+            'orders',
+            ErasureOutcome::Pseudonymized,
+            'Order and address free-text fields and PII-bearing meta keys cleared; order records, totals, and line items retained for legal/tax record-keeping.'
+        );
+    }
+
+    public function eraseForUser(UserSubject $subject): ProviderErasureResult
+    {
+        return new ProviderErasureResult('orders', ErasureOutcome::Skipped, 'Orders belong to Customer accounts, not individual users.');
+    }
+
+    /**
+     * @param  array<string, mixed>  $meta
+     * @param  array<int, string>  $keys
+     * @return array<string, mixed>
+     */
+    private function onlyKeys(array $meta, array $keys): array
+    {
+        return array_intersect_key($meta, array_flip($keys));
+    }
+
+    /**
+     * @param  array<string, mixed>  $meta
+     * @param  array<int, string>  $keys
+     * @return array<string, mixed>
+     */
+    private function withoutKeys(array $meta, array $keys): array
+    {
+        foreach ($keys as $key) {
+            unset($meta[$key]);
+        }
+
+        return $meta;
+    }
+}

src/Order/Services/OrderFulfillmentService.php

@@ -8,6 +8,8 @@ use Modules\Core\Order\DTOs\OrderFulfillmentResult;
 use Modules\Core\Order\Events\OrderPickedUp;
 use Modules\Core\Order\Events\OrderReadyForDispatch;
 use Modules\Core\Order\Events\OrderReadyForPickup;
+use Modules\Core\Payment\DTOs\PaymentResult;
+use Modules\Core\Payment\Enums\PaymentResultStatus;
 use Modules\Core\Shipping\Contracts\CarrierFulfillmentInterface;
 use Modules\Core\Shipping\DTOs\ShipmentRequest;
 use Throwable;
@@ -31,6 +33,7 @@ class OrderFulfillmentService
     public function __construct(
         private readonly OrderStatusWriter $writer,
         private readonly OrderStatusFlow $flow,
+        private readonly TransactionRecorder $transactions,
     ) {}
 
     public function markReady(Order $order): OrderFulfillmentResult
@@ -121,6 +124,39 @@ class OrderFulfillmentService
             return OrderFulfillmentResult::failure('This order cannot be marked paid right now.');
         }
 
+        // canMarkPaid() only ever returns true for an order whose payment
+        // method resolves to the cash-on-delivery DRIVER (see
+        // OrderStatusFlow::isCod(), which checks PaymentMethod::driver,
+        // never the merchant-chosen `type` slug directly — a store could
+        // name that method "cod", "pay-on-delivery", anything). Such an
+        // order never runs through Payment's pay()/authorize() flow at
+        // checkout, so nothing else records a Transaction for it. Money
+        // changes hands right here, at this click, so this is the one
+        // place that write can happen; there is no earlier Payment event
+        // to hang it off of the way Modules\Core\Order\Listeners\
+        // RecordPaymentTransaction does for a gateway driver. See
+        // TransactionRecorder's own docblock — it already anticipated
+        // exactly this "manually-triggered ... from Filament" call site.
+        //
+        // $driver below is the payment method's own `type` slug (whatever
+        // the merchant named it, e.g. 'cash-on-delivery' or 'cod') —
+        // Transaction.driver's established meaning everywhere else in this
+        // codebase (see RecordPaymentTransaction/TransactionRecorder's own
+        // docblocks) is that type key, never the underlying driver CLASS.
+        // No fallback guess here: CheckoutService::initiatePayment() always
+        // writes Order.meta['payment_method'] before charging, and
+        // canMarkPaid() already guarantees this order got that far.
+        $this->transactions->record(
+            $order,
+            type: 'capture',
+            driver: (string) $order->meta['payment_method'],
+            result: new PaymentResult(
+                status: PaymentResultStatus::Succeeded,
+                reference: 'cod-manual-'.$order->id,
+                amount: $order->total,
+            ),
+        );
+
         $this->writer->markPaid($order, self::class.'::markPaid');
 
         return OrderFulfillmentResult::success('Order marked as paid.');

src/Order/Services/OrderPaymentResolutionService.php

@@ -0,0 +1,108 @@
+<?php
+
+namespace Modules\Core\Order\Services;
+
+use Illuminate\Support\Facades\Event;
+use Lunar\Models\Order;
+use Modules\Core\Checkout\Events\OrderPlaced;
+use Modules\Core\Order\Enums\PaymentStatus;
+use Modules\Core\Order\Support\OrderStatus;
+
+/**
+ * The actual business decisions behind reacting to a payment outcome —
+ * previously these lived entirely inside Modules\Core\Order\Listeners\
+ * ApplyResolvedPaymentStatus, a listener with no Service behind it, even
+ * though "should this order be marked paid," "should its status advance,
+ * and to what," and "what does a refund do to status" are all genuine
+ * decisions about Order state, not side effects of Payment's own events.
+ * That listener is now a thin reactor: extract the order id from
+ * $event->context, load the Order, call this service, done.
+ *
+ * See ApplyResolvedPaymentStatus's own docblock for the full business
+ * reasoning (re-confirmed with the user) behind each rule enforced here —
+ * this class only re-documents what's specific to the decision logic
+ * itself, not the "why" already recorded there.
+ */
+class OrderPaymentResolutionService
+{
+    public function __construct(
+        private readonly OrderStatusWriter $writer,
+        private readonly OrderStatusFlow $flow,
+    ) {}
+
+    /**
+     * A captured or authorized payment: marks the order paid (capture
+     * only — an authorization is not yet captured funds), advances status
+     * out of 'awaiting_payment' (capture only), and marks the order
+     * placed if this is the first payment outcome it's seen.
+     */
+    public function resolveCaptureOrAuthorization(Order $order, string $causeClass, bool $isCapture): void
+    {
+        $wasPlaced = ! blank($order->placed_at);
+
+        $this->writer->markPaid($order, $causeClass);
+
+        if ($isCapture) {
+            $this->advancePastAwaitingPayment($order, $causeClass);
+        }
+
+        if (! $wasPlaced) {
+            $order->update(['placed_at' => $order->placed_at ?? now()]);
+            Event::dispatch(new OrderPlaced($order));
+        }
+    }
+
+    /**
+     * A deferred-capture payment (currently only cash-on-delivery — see
+     * Payment\Events\PaymentDeferred's own docblock): no money has moved,
+     * so unlike resolveCaptureOrAuthorization() this never calls
+     * $writer->markPaid() — Order::paid stays false until staff explicitly
+     * mark it received. But per OrderStatusFlow's own docblock, payment
+     * method never affects the status SEQUENCE at all — a COD order has
+     * nothing to "await" at checkout (no payment attempt happens), so
+     * 'awaiting_payment' is simply the wrong first status for it. Reuses
+     * the exact same advancePastAwaitingPayment() a capture uses, since
+     * the status-sequence logic itself doesn't differ by payment method,
+     * only whether `paid` also flips alongside it.
+     */
+    public function resolveDeferredPayment(Order $order, string $causeClass): void
+    {
+        $this->advancePastAwaitingPayment($order, $causeClass);
+    }
+
+    /**
+     * Requires the refund Transaction row to already exist (Modules\Core\
+     * Order\Listeners\RecordPaymentTransaction must run first — see
+     * OrderServiceProvider's listener registration order for
+     * PaymentRefunded), so the relation is refreshed here rather than
+     * trusted from a possibly-stale $order instance.
+     */
+    public function resolveRefund(Order $order, string $causeClass): void
+    {
+        $order->load('transactions');
+
+        $target = match (OrderStatus::payment($order)) {
+            PaymentStatus::Refunded => 'refunded',
+            PaymentStatus::PartialRefund => 'partially_refunded',
+            default => null,
+        };
+
+        if ($target !== null && $order->status !== $target) {
+            $this->writer->write($order, $target, $causeClass);
+        }
+    }
+
+    private function advancePastAwaitingPayment(Order $order, string $causeClass): void
+    {
+        if ($order->status !== 'awaiting_payment') {
+            return;
+        }
+
+        $next = $this->flow->nextOptions($order);
+        $target = array_key_first($next);
+
+        if ($target !== null) {
+            $this->writer->write($order, $target, $causeClass);
+        }
+    }
+}

src/Order/Services/OrderStatusFlow.php

@@ -133,6 +133,22 @@ class OrderStatusFlow
         return ! $order->paid && $this->isCod($order);
     }
 
+    /**
+     * Whether moving $order to $to is a valid transition from its CURRENT
+     * status — the single source of truth for "is this a legal next step,"
+     * so a caller reacting to an external event (a carrier tracking
+     * checkpoint, a staff action) doesn't need to hardcode its own "only
+     * fire from status X" guard duplicating what nextOptions() already
+     * knows. See e.g. Modules\Core\Order\Listeners\
+     * AdvanceFulfillmentOnCarrierCheckpoint, which used to compare
+     * $order->status to a literal 'ready_for_dispatch' inline instead of
+     * asking this class.
+     */
+    public function isValidTransition(Order $order, string $to): bool
+    {
+        return array_key_exists($to, $this->nextOptions($order));
+    }
+
     private function label(string $status): string
     {
         return (string) str($status)->replace('_', ' ')->title();

src/Payment/Contracts/RequiresFulfillmentType.php

@@ -0,0 +1,38 @@
+<?php
+
+namespace Modules\Core\Payment\Contracts;
+
+/**
+ * Optional contract a payment driver implements to declare it only makes
+ * sense for one fulfillment type — the payment-side mirror of
+ * Modules\Core\Shipping\Contracts\DeclaresFulfillmentType. Two concrete
+ * cases exist today, both hardcoded facts about the driver rather than a
+ * merchant configuration choice:
+ *   - OfflinePaymentDriver ("pay in store," cash-in-hand) only makes
+ *     sense when the shopper collects in person — meaningless for a
+ *     carrier delivery, where no staff member is present to take the
+ *     cash.
+ *   - CashOnDeliveryPaymentDriver only makes sense when a carrier
+ *     physically hands over the parcel and collects payment at that
+ *     moment — meaningless for store pickup, which already has
+ *     OfflinePaymentDriver for exactly that in-person moment.
+ *
+ * A driver that doesn't implement this (Stripe, bank transfer) has no
+ * fulfillment-type constraint — offered regardless of the cart's
+ * currently selected shipping method's fulfillment type.
+ *
+ * Read by Modules\Core\Checkout\Services\CheckoutService::
+ * getPaymentMethods(), which excludes a method whose driver implements
+ * this and disagrees with the cart's current fulfillment type (via
+ * Modules\Core\Shipping\Support\FulfillmentType::resolve() on the
+ * currently selected ShippingMethod). A cart with no shipping option
+ * selected yet imposes no constraint — every method is offered until a
+ * fulfillment type is actually known.
+ */
+interface RequiresFulfillmentType
+{
+    /**
+     * @return 'carrier'|'store_pickup'
+     */
+    public function requiredFulfillmentType(): string;
+}

src/Payment/Drivers/CashOnDeliveryPaymentDriver.php

@@ -5,9 +5,11 @@ namespace Modules\Core\Payment\Drivers;
 use Illuminate\Support\Str;
 use Lunar\DataTypes\Price;
 use Modules\Core\Payment\Contracts\Configurable;
+use Modules\Core\Payment\Contracts\RequiresFulfillmentType;
 use Modules\Core\Payment\Contracts\SupportsPay;
 use Modules\Core\Payment\DTOs\PaymentResult;
 use Modules\Core\Payment\Enums\PaymentResultStatus;
+use Modules\Core\Payment\Events\PaymentDeferred;
 
 /**
  * Cash-on-delivery/cash-on-pickup — the shopper pays staff in person, at
@@ -31,20 +33,46 @@ use Modules\Core\Payment\Enums\PaymentResultStatus;
  * marking it received (Modules\Core\Order\Services\
  * OrderFulfillmentService::markPaid()), offered by the single "Update
  * Status" action at any time, independent of status.
+ *
+ * Despite returning Pending, this order IS fully placed the moment pay()
+ * returns — unlike a Stripe 3-D Secure Pending, nothing will ever resolve
+ * this into a later PaymentCaptured/PaymentAuthorized (COD has no gateway
+ * callback at all). Without PaymentDeferred, no listener ever set
+ * Order::placed_at for a COD order: invisible in customer order history,
+ * no stock decrement (Modules\Core\Order\Listeners\
+ * DecrementStockOnOrderPlaced only reacts to Checkout\Events\OrderPlaced),
+ * and the storefront's own post-checkout confirmation could never find it
+ * — a real bug, not a hypothetical, caught and fixed after the fact. See
+ * PaymentDeferred's own docblock for the full reasoning.
  */
-class CashOnDeliveryPaymentDriver implements Configurable, SupportsPay
+class CashOnDeliveryPaymentDriver implements Configurable, SupportsPay, RequiresFulfillmentType
 {
     public function isConfigured(): bool
     {
         return true;
     }
 
+    /**
+     * "On delivery" is the operative word — a carrier physically hands
+     * over the parcel and collects payment at that moment. Meaningless
+     * for store pickup, which already has OfflinePaymentDriver for the
+     * equivalent in-person moment.
+     */
+    public function requiredFulfillmentType(): string
+    {
+        return 'carrier';
+    }
+
     public function pay(string $type, Price $amount, array $data = [], array $context = []): PaymentResult
     {
-        return new PaymentResult(
+        $result = new PaymentResult(
             status: PaymentResultStatus::Pending,
             reference: 'cod-'.Str::uuid(),
             amount: $amount,
         );
+
+        PaymentDeferred::dispatch($type, $result, $context);
+
+        return $result;
     }
 }

src/Payment/Drivers/OfflinePaymentDriver.php

@@ -5,6 +5,7 @@ namespace Modules\Core\Payment\Drivers;
 use Illuminate\Support\Str;
 use Lunar\DataTypes\Price;
 use Modules\Core\Payment\Contracts\Configurable;
+use Modules\Core\Payment\Contracts\RequiresFulfillmentType;
 use Modules\Core\Payment\Contracts\SupportsPay;
 use Modules\Core\Payment\DTOs\PaymentResult;
 use Modules\Core\Payment\Enums\PaymentResultStatus;
@@ -25,7 +26,7 @@ use Modules\Core\Payment\Events\PaymentCaptured;
  * none) purely so PaymentCaptured, and anything downstream keying on it,
  * have something to identify this attempt by.
  */
-class OfflinePaymentDriver implements Configurable, SupportsPay
+class OfflinePaymentDriver implements Configurable, SupportsPay, RequiresFulfillmentType
 {
     /**
      * Always true — no external dependency to be missing.
@@ -35,6 +36,16 @@ class OfflinePaymentDriver implements Configurable, SupportsPay
         return true;
     }
 
+    /**
+     * Cash-in-hand requires a staff member physically present to take the
+     * payment — meaningless for a carrier delivery, where no such person
+     * exists at handoff.
+     */
+    public function requiredFulfillmentType(): string
+    {
+        return 'store_pickup';
+    }
+
     public function pay(string $type, Price $amount, array $data = [], array $context = []): PaymentResult
     {
         $reference = 'offline-'.Str::uuid();

src/Payment/Drivers/StripePaymentDriver.php

@@ -115,6 +115,25 @@ class StripePaymentDriver implements
             $params['payment_method'] = $data['payment_method'];
         }
 
+        // Reconciliation safety net: this app never creates a Stripe Customer
+        // object and attaches no other identifying info to the PaymentIntent
+        // (see docs/payments.md "Reconciliation" for the full reasoning), so
+        // without this, a charge that succeeds on Stripe's side but is never
+        // written to our own DB (e.g. a DB outage at exactly the wrong
+        // moment) would be untraceable back to a cart/order — nothing to
+        // search Stripe's dashboard by except amount/time/card last-4.
+        // array_filter() drops order_id when it's not yet known (still null
+        // in $context at initial pay()/authorize() time — see
+        // rememberIntent()'s own null-coalesce for the same case).
+        $metadata = array_filter([
+            'cart_id' => $context['cart_id'] ?? null,
+            'order_id' => $context['order_id'] ?? null,
+        ]);
+
+        if ($metadata !== []) {
+            $params['metadata'] = $metadata;
+        }
+
         try {
             $paymentIntent = $this->stripe->getClient()->paymentIntents->create($params);
         } catch (ApiErrorException $e) {

src/Payment/Events/PaymentDeferred.php

@@ -0,0 +1,46 @@
+<?php
+
+namespace Modules\Core\Payment\Events;
+
+use Illuminate\Foundation\Events\Dispatchable;
+use Modules\Core\Payment\DTOs\PaymentResult;
+
+/**
+ * "This order has no money to collect yet, and never will via a gateway
+ * callback — nothing further will ever resolve this PaymentResult's
+ * Pending status into Captured/Authorized." Distinct from a Stripe-style
+ * Pending (3-D Secure, still resolving asynchronously via a later webhook
+ * or client-side confirmation) — that case correctly dispatches nothing
+ * yet, since PaymentCaptured/PaymentAuthorized WILL still follow once
+ * resolved.
+ *
+ * Dispatched by Modules\Core\Payment\Drivers\CashOnDeliveryPaymentDriver::
+ * pay() the moment it returns Pending — a COD order is fully placed at
+ * that instant, with reconciliation (Order::paid) happening independently,
+ * anywhere from same-day to months later, entirely outside any gateway's
+ * knowledge. Any other current or future "deferred capture, no gateway
+ * callback" driver dispatches this the same way, rather than each
+ * reinventing its own "mark placed" event.
+ *
+ * Handled by Modules\Core\Order\Listeners\MarkOrderPlacedOnDeferredPayment
+ * — sets ONLY Order::placed_at and fires Checkout\Events\OrderPlaced.
+ * Deliberately does not touch Order::paid/paid_at (see
+ * OrderStatusWriter::markPaid(), the only path that ever does) or create a
+ * Transaction row (RecordPaymentTransaction listens to PaymentCaptured/
+ * PaymentAuthorized/PaymentVoided/PaymentRefunded only — correctly not
+ * this event, since no money has moved and there is nothing to record
+ * yet).
+ */
+class PaymentDeferred
+{
+    use Dispatchable;
+
+    /**
+     * @param  array<string, mixed>  $context
+     */
+    public function __construct(
+        public readonly string $type,
+        public readonly PaymentResult $result,
+        public readonly array $context = [],
+    ) {}
+}

src/Payment/Filament/Resources/PaymentMethodResource.php

@@ -3,10 +3,13 @@
 namespace Modules\Core\Payment\Filament\Resources;
 
 use Filament\Actions\Action;
+use Filament\Forms\Components\Hidden;
 use Filament\Forms\Components\Select;
 use Filament\Forms\Components\TextInput;
 use Filament\Resources\Resource;
 use Filament\Schemas\Components\Component;
+use Filament\Schemas\Components\Utilities\Get;
+use InvalidArgumentException;
 use Filament\Tables\Columns\IconColumn;
 use Filament\Tables\Columns\TextColumn;
 use Filament\Tables\Columns\ToggleColumn;
@@ -14,6 +17,7 @@ use Filament\Tables\Table;
 use Illuminate\Support\Facades\Event;
 use Lunar\Admin\Support\Forms\Components\TranslatedText;
 use Modules\Core\Payment\Contracts\Configurable;
+use Modules\Core\Payment\Contracts\SupportsAuthorization;
 use Modules\Core\Payment\Events\PaymentMethodsReordered;
 use Modules\Core\Payment\Filament\Resources\PaymentMethodResource\Pages\ListPaymentMethods;
 use Modules\Core\Payment\Models\PaymentMethod;
@@ -60,9 +64,9 @@ class PaymentMethodResource extends Resource
 {
     protected static ?string $model = PaymentMethod::class;
 
-    protected static string|\BackedEnum|null $navigationIcon = 'heroicon-o-credit-card';
+    protected static string | \BackedEnum | null $navigationIcon = 'heroicon-o-credit-card';
 
-    protected static string|\UnitEnum|null $navigationGroup = 'Settings';
+    protected static string | \UnitEnum | null $navigationGroup = 'Settings';
 
     protected static ?string $modelLabel = 'Payment Method';
 
@@ -144,7 +148,31 @@ class PaymentMethodResource extends Resource
                 ])
                 ->default('pay')
                 ->live()
-                ->required(),
+                // Only meaningful for a driver that actually implements
+                // SupportsAuthorization — CheckoutService::initiatePayment()
+                // calls $driver->authorize() when capture_mode is
+                // "authorize", which fatals on a driver missing that method
+                // entirely (e.g. CashOnDeliveryPaymentDriver, which only
+                // ever implements SupportsPay: the shopper pays staff in
+                // person, at an unknown future moment — there is no
+                // "hold now, settle later" operation to offer for that at
+                // all). Hidden rather than merely disabled, since a
+                // hidden field is also excluded from validation/dehydration
+                // — required() below would otherwise still block saving.
+                ->visible(fn (Get $get) => static::driverSupportsAuthorization($get('driver')))
+                ->required(fn (Get $get) => static::driverSupportsAuthorization($get('driver'))),
+            // Every OTHER fillForm() value not backed by a real component
+            // here is silently dropped — an Action::schema() modal only
+            // dehydrates fields present in its own schema, unlike a
+            // resource's form(); ListPaymentMethods::getHeaderActions()'s
+            // CreateAction::fillForm() used to set 'position' this same
+            // way and it never reached PaymentMethodService::create(),
+            // so every new method saved with the column's raw DB default
+            // (0) regardless of what fillForm() computed. Hidden here
+            // purely so it actually dehydrates; the table's own
+            // reorderable('position') drag-and-drop remains the real
+            // staff-facing way to change it afterward.
+            Hidden::make('position'),
         ];
     }
 
@@ -153,9 +181,23 @@ class PaymentMethodResource extends Resource
         return Select::make('driver')
             ->label('Driver')
             ->options(fn () => app(PaymentDriverRegistry::class)->labels())
+            ->live()
             ->required();
     }
 
+    private static function driverSupportsAuthorization(?string $driver): bool
+    {
+        if (! $driver) {
+            return true;
+        }
+
+        try {
+            return app(PaymentDriverRegistry::class)->resolve($driver) instanceof SupportsAuthorization;
+        } catch (InvalidArgumentException) {
+            return true;
+        }
+    }
+
     public static function getPages(): array
     {
         return [
@@ -180,7 +222,7 @@ class PaymentMethodResource extends Resource
             ->icon('heroicon-o-pencil-square')
             ->schema(static::getFormComponents())
             ->fillForm(fn (PaymentMethod $record) => $record->only([
-                'name', 'type', 'driver', 'capture_mode',
+                'name', 'type', 'driver', 'capture_mode', 'position',
             ]))
             ->action(fn (PaymentMethod $record, array $data) => app(PaymentMethodService::class)->update($record, $data));
     }

src/Payment/Filament/Resources/PaymentMethodResource/Pages/ListPaymentMethods.php

@@ -2,8 +2,10 @@
 
 namespace Modules\Core\Payment\Filament\Resources\PaymentMethodResource\Pages;
 
+use Filament\Actions\CreateAction;
 use Filament\Actions;
 use Filament\Resources\Pages\ListRecords;
+use Lunar\Models\Language;
 use Modules\Core\Payment\Filament\Resources\PaymentMethodResource;
 use Modules\Core\Payment\Models\PaymentMethod;
 use Modules\Core\Payment\Services\PaymentMethodService;
@@ -15,12 +17,21 @@ class ListPaymentMethods extends ListRecords
     protected function getHeaderActions(): array
     {
         return [
-            Actions\CreateAction::make()
+            CreateAction::make()
                 ->schema(PaymentMethodResource::getFormComponents())
                 ->fillForm(fn () => [
                     'position' => (PaymentMethod::max('position') ?? 0) + 1,
                     'enabled' => false,
                     'data' => [],
+                    // TranslatedText's own default() (getLanguageDefaults())
+                    // never reaches this mounted action's initial state —
+                    // unlike a resource's own form(), an Action::schema()
+                    // modal starts from exactly what fillForm() returns, so
+                    // `name` was landing as null rather than the expected
+                    // per-locale array, and every locale's sub-input
+                    // silently failed to bind to it (required() on the
+                    // default locale then correctly rejected the null).
+                    'name' => Language::pluck('code')->mapWithKeys(fn (string $code) => [$code => ''])->all(),
                 ])
                 // Every PaymentMethod write goes through PaymentMethodService
                 // — see PaymentMethodResource's own docblock — so this

src/Payment/Listeners/LogPaymentMethodActivity.php

@@ -2,6 +2,7 @@
 
 namespace Modules\Core\Payment\Listeners;
 
+use Illuminate\Contracts\Queue\ShouldQueue;
 use Modules\Core\Logging\ActivityLogService;
 use Modules\Core\Payment\Events\PaymentMethodCreated;
 use Modules\Core\Payment\Events\PaymentMethodDeleted;
@@ -9,6 +10,8 @@ use Modules\Core\Payment\Events\PaymentMethodUpdated;
 use Modules\Core\Payment\Models\PaymentMethod;
 
 /**
+ * Queued — a pure audit-log write with no same-request reader.
+ *
  * Same pattern as Localization\Listeners\LogTranslationActivity — routes
  * PaymentMethodService's own events through the existing
  * Logging\ActivityLogService instead of PaymentMethod separately opting
@@ -29,7 +32,7 @@ use Modules\Core\Payment\Models\PaymentMethod;
  * forcing into a one-subject shape or adding a new method to the shared
  * service for.
  */
-class LogPaymentMethodActivity
+class LogPaymentMethodActivity implements ShouldQueue
 {
     public function __construct(
         private readonly ActivityLogService $activityLog,

src/Payment/Privacy/PaymentDataProvider.php

@@ -0,0 +1,108 @@
+<?php
+
+namespace Modules\Core\Payment\Privacy;
+
+use Lunar\Models\Order;
+use Lunar\Models\Transaction;
+use Modules\Core\Payment\Models\StripePaymentIntent;
+use Modules\Core\Privacy\Contracts\PersonalDataProvider;
+use Modules\Core\Privacy\DTOs\CustomerSubject;
+use Modules\Core\Privacy\Enums\ErasureOutcome;
+use Modules\Core\Privacy\DTOs\ProviderErasureResult;
+use Modules\Core\Privacy\DTOs\ProviderExportResult;
+use Modules\Core\Privacy\DTOs\UserSubject;
+
+/**
+ * Payment records (lunar_transactions, stripe_payment_intents) belong to the
+ * Customer (business account) via the Order they're attached to, not to an
+ * individual User, so this is Customer-scope only — same chain
+ * OrderDataProvider already uses (Order.customer_id).
+ *
+ * Like Order itself, payment/transaction records are subject to the same
+ * tax/accounting legal retention argument (GDPR Art. 17(3)(b)) — a payment
+ * record is part of the same financial audit trail as the order it settled,
+ * so this pseudonymizes the card-identifying fields in place rather than
+ * deleting the transaction: amount, status, and the transaction/order link
+ * all remain intact and auditable.
+ *
+ * No Stripe Customer object exists anywhere in this app (see docs/
+ * payments.md "Reconciliation") — there is nothing to request deletion of
+ * on Stripe's side. The only local, erasable PII is the card brand/last-4
+ * on Transaction and the cart_id/order_id/context correlation row on
+ * stripe_payment_intents, which is deleted outright once its Order is
+ * settled (its only purpose was resolving an async webhook callback — see
+ * docs/payments.md "Async resolution" — which has already happened by the
+ * time an erasure request would run).
+ */
+class PaymentDataProvider implements PersonalDataProvider
+{
+    public function name(): string
+    {
+        return 'payments';
+    }
+
+    public function exportForCustomer(CustomerSubject $subject): ProviderExportResult
+    {
+        $orderIds = Order::where('customer_id', $subject->customerId)->pluck('id');
+
+        $transactions = Transaction::whereIn('order_id', $orderIds)->get();
+        $intents = StripePaymentIntent::whereIn('order_id', $orderIds)->get();
+
+        return new ProviderExportResult('payments', [
+            'transactions' => $transactions->map(fn (Transaction $transaction) => [
+                'id' => $transaction->id,
+                'order_id' => $transaction->order_id,
+                'type' => $transaction->type,
+                'status' => $transaction->status,
+                'amount' => $transaction->amount,
+                'card_type' => $transaction->card_type,
+                'last_four' => $transaction->last_four,
+                'reference' => $transaction->reference,
+            ])->all(),
+            'stripe_payment_intents' => $intents->map(fn (StripePaymentIntent $intent) => [
+                'id' => $intent->id,
+                'order_id' => $intent->order_id,
+                'intent_id' => $intent->intent_id,
+                'status' => $intent->status,
+            ])->all(),
+        ]);
+    }
+
+    public function exportForUser(UserSubject $subject): ProviderExportResult
+    {
+        return new ProviderExportResult('payments', []);
+    }
+
+    public function eraseForCustomer(CustomerSubject $subject): ProviderErasureResult
+    {
+        $orderIds = Order::where('customer_id', $subject->customerId)->pluck('id');
+
+        if ($orderIds->isEmpty()) {
+            return new ProviderErasureResult('payments', ErasureOutcome::Skipped, 'No orders, and therefore no payment records, for this customer.');
+        }
+
+        Transaction::whereIn('order_id', $orderIds)->update([
+            'card_type' => null,
+            'last_four' => null,
+        ]);
+
+        // stripe_payment_intents only ever existed to correlate a webhook
+        // callback back to a cart/order (see docs/payments.md "Async
+        // resolution") — that correlation has already served its purpose by
+        // the time an erasure request runs, so these rows are deleted
+        // outright rather than pseudonymized, unlike Transaction, which is
+        // the actual audit-trail record.
+        StripePaymentIntent::whereIn('order_id', $orderIds)->delete();
+
+        return new ProviderErasureResult(
+            'payments',
+            ErasureOutcome::Pseudonymized,
+            'Card brand/last-four cleared from transaction records; amounts, statuses, and references retained for legal/tax record-keeping. Stripe correlation rows (no longer needed post-settlement) deleted.'
+        );
+    }
+
+    public function eraseForUser(UserSubject $subject): ProviderErasureResult
+    {
+        return new ProviderErasureResult('payments', ErasureOutcome::Skipped, 'Payments belong to Customer-owned orders, not individual users.');
+    }
+}

src/Privacy/Contracts/PersonalDataProvider.php

@@ -0,0 +1,55 @@
+<?php
+
+namespace Modules\Core\Privacy\Contracts;
+
+use Modules\Core\Privacy\DTOs\CustomerSubject;
+use Modules\Core\Privacy\DTOs\ProviderErasureResult;
+use Modules\Core\Privacy\DTOs\ProviderExportResult;
+use Modules\Core\Privacy\DTOs\UserSubject;
+
+/**
+ * Implemented by any module that holds personal data and wants it included in
+ * right-of-access/right-of-erasure requests — core, or a future ERP/banking/etc.
+ * module. Core has no knowledge of what a provider actually stores or how; it only
+ * calls these four methods and collects the results (see PrivacyManager).
+ *
+ * Two independent scopes, not one — see docs/privacy.md "User-scope vs
+ * Customer-scope". A Customer (business account, per Lunar's model) can have many
+ * linked Users, and one User can be linked to many Customer accounts (B2B
+ * multi-seat access — see docs/modules.md "Customer/User Pairing"), so "erase this
+ * person's identity" and "erase this business account's data" are genuinely
+ * different operations with different blast radii:
+ *   - *ForUser(): erase/export one individual — their login, name, email —
+ *     wherever it appears, without touching any Customer account's own data
+ *     (orders, addresses) or any other User linked to those accounts.
+ *   - *ForCustomer(): erase/export one business account's own data, without
+ *     touching any linked User's login or personal identity.
+ * A provider with nothing relevant to one scope implements that method as a
+ * no-op returning ErasureOutcome::Skipped (for erase) or an empty payload (for
+ * export) — see e.g. AddressDataProvider::eraseForUser().
+ *
+ * A provider owns its own retention judgment. There's no central taxonomy of "PII
+ * vs financial data" in this contract on purpose — only the module that owns a
+ * given table actually knows whether its data is freely erasable, must be
+ * pseudonymized (e.g. financial records under a legal retention requirement), or
+ * must be retained outright (e.g. fraud/security records). erase*() expresses
+ * that by returning a ProviderErasureResult with the outcome that actually
+ * happened.
+ */
+interface PersonalDataProvider
+{
+    /**
+     * A short, stable, unique machine name for this provider (e.g. 'customer',
+     * 'orders', 'reviews') — used as the export payload's top-level key and in
+     * erasure reports. Must not collide with another registered provider's name.
+     */
+    public function name(): string;
+
+    public function exportForUser(UserSubject $subject): ProviderExportResult;
+
+    public function exportForCustomer(CustomerSubject $subject): ProviderExportResult;
+
+    public function eraseForUser(UserSubject $subject): ProviderErasureResult;
+
+    public function eraseForCustomer(CustomerSubject $subject): ProviderErasureResult;
+}

src/Privacy/DTOs/CustomerSubject.php

@@ -0,0 +1,28 @@
+<?php
+
+namespace Modules\Core\Privacy\DTOs;
+
+use Lunar\Models\Customer;
+
+/**
+ * Identifies "the business account" for a Customer-scoped data-subject request —
+ * erasing/exporting a Customer's own data (orders, addresses, the account record
+ * itself). Deliberately carries no userIds/email: Customer-scope must never touch
+ * any linked User's login or personal identity, only the account's own data — see
+ * docs/privacy.md "User-scope vs Customer-scope". A provider that needs to know
+ * which Users are linked (e.g. to export their names as account contacts, without
+ * erasing their logins) looks that up itself via the Customer model, rather than
+ * this value object handing it out — keeping "erase a Customer" structurally
+ * incapable of touching a User row is the whole point of the split.
+ */
+class CustomerSubject
+{
+    public function __construct(
+        public readonly int $customerId,
+    ) {}
+
+    public static function forCustomer(Customer $customer): self
+    {
+        return new self(customerId: $customer->id);
+    }
+}

src/Privacy/DTOs/ErasureReport.php

@@ -0,0 +1,33 @@
+<?php
+
+namespace Modules\Core\Privacy\DTOs;
+
+use Modules\Core\Privacy\Enums\ErasureOutcome;
+
+/**
+ * Every registered provider's outcome, assembled into one right-of-erasure response
+ * — the audit trail proving what happened and, for anything not fully erased, why.
+ * $subject is whichever scope the request was for — see docs/privacy.md
+ * "User-scope vs Customer-scope".
+ */
+class ErasureReport
+{
+    /**
+     * @param  array<int, ProviderErasureResult>  $results
+     */
+    public function __construct(
+        public readonly UserSubject|CustomerSubject $subject,
+        public readonly array $results,
+    ) {}
+
+    /**
+     * @return array<int, ProviderErasureResult>
+     */
+    public function retained(): array
+    {
+        return array_values(array_filter(
+            $this->results,
+            fn (ProviderErasureResult $result) => $result->outcome === ErasureOutcome::Retained
+        ));
+    }
+}

src/Privacy/DTOs/ExportReport.php

@@ -0,0 +1,39 @@
+<?php
+
+namespace Modules\Core\Privacy\DTOs;
+
+/**
+ * Every registered provider's export, assembled into one right-of-access response.
+ * $subject is whichever scope the request was for — see docs/privacy.md
+ * "User-scope vs Customer-scope".
+ */
+class ExportReport
+{
+    /**
+     * @param  array<int, ProviderExportResult>  $results
+     */
+    public function __construct(
+        public readonly UserSubject|CustomerSubject $subject,
+        public readonly array $results,
+    ) {}
+
+    /**
+     * @return array<string, array<string, mixed>> keyed by provider name
+     */
+    public function toArray(): array
+    {
+        $data = [];
+
+        foreach ($this->results as $result) {
+            // A provider that threw (ProviderExportResult::$error set — see
+            // Modules\Core\Privacy\Jobs\ExportDataSubjectJob::safeExport())
+            // surfaces as an explicit error marker rather than an empty
+            // array indistinguishable from "genuinely nothing to export."
+            $data[$result->provider] = $result->error !== null
+                ? ['error' => $result->error]
+                : $result->data;
+        }
+
+        return $data;
+    }
+}

src/Privacy/DTOs/ProviderErasureResult.php

@@ -0,0 +1,20 @@
+<?php
+
+namespace Modules\Core\Privacy\DTOs;
+
+use Modules\Core\Privacy\Enums\ErasureOutcome;
+
+/**
+ * One provider's outcome on an erasure request. `reason` is required whenever
+ * outcome isn't Erased, so a compliance report or admin UI can show *why* something
+ * wasn't deleted (e.g. "orders retained per tax law for 7 years from placement")
+ * without reading that module's source.
+ */
+class ProviderErasureResult
+{
+    public function __construct(
+        public readonly string $provider,
+        public readonly ErasureOutcome $outcome,
+        public readonly ?string $reason = null,
+    ) {}
+}

src/Privacy/DTOs/ProviderExportResult.php

@@ -0,0 +1,26 @@
+<?php
+
+namespace Modules\Core\Privacy\DTOs;
+
+/**
+ * One provider's contribution to a right-of-access export. `provider` is a short,
+ * stable machine name (e.g. 'customer', 'orders', 'reviews') used as the top-level
+ * key when PrivacyService assembles every provider's data into one export payload.
+ *
+ * `error` is set only when the provider threw an exception instead of returning
+ * normally — see Modules\Core\Privacy\Jobs\ExportDataSubjectJob, which catches
+ * per-provider so one provider throwing doesn't discard every other provider's
+ * already-gathered data for the same request. `data` is empty whenever `error` is
+ * set, never a partial/best-effort payload.
+ */
+class ProviderExportResult
+{
+    /**
+     * @param  array<string, mixed>  $data
+     */
+    public function __construct(
+        public readonly string $provider,
+        public readonly array $data,
+        public readonly ?string $error = null,
+    ) {}
+}

src/Privacy/DTOs/UserSubject.php

@@ -0,0 +1,30 @@
+<?php
+
+namespace Modules\Core\Privacy\DTOs;
+
+use Illuminate\Contracts\Auth\Authenticatable;
+use Lunar\Base\LunarUser;
+
+/**
+ * Identifies "the person" for a User-scoped data-subject request — erasing/
+ * exporting one individual's own identity (login, name, email) wherever it
+ * appears, regardless of how many Customer (business) accounts they're linked to.
+ * Deliberately carries no customerId: a provider that needs to know which
+ * Customer accounts this User is linked to (e.g. to detach them, or to find data
+ * keyed by a shared email) looks that up itself, rather than this value object
+ * assuming one fixed Customer — the whole point is that one User can belong to
+ * many Customer accounts (B2B multi-seat access) and erasing the User must not
+ * assume or privilege any single one of them.
+ */
+class UserSubject
+{
+    public function __construct(
+        public readonly int $userId,
+        public readonly ?string $email = null,
+    ) {}
+
+    public static function forUser(Authenticatable&LunarUser $user): self
+    {
+        return new self(userId: $user->id, email: $user->email);
+    }
+}

src/Privacy/Enums/ErasureOutcome.php

@@ -0,0 +1,22 @@
+<?php
+
+namespace Modules\Core\Privacy\Enums;
+
+/**
+ * What actually happened to a provider's data on an erasure request. Erased/
+ * Pseudonymized/Retained/Skipped are never failures — Retained is a valid, often
+ * legally-required outcome (e.g. an Order kept intact for tax retention), distinct
+ * from a provider erroring out. Failed is the one genuine failure case: a provider
+ * threw an exception instead of returning normally — see Modules\Core\Privacy\
+ * Services\PrivacyService::completeErasure(), which catches per-provider so one
+ * provider throwing doesn't discard every other provider's already-computed
+ * result for the same request.
+ */
+enum ErasureOutcome: string
+{
+    case Erased = 'erased';
+    case Pseudonymized = 'pseudonymized';
+    case Retained = 'retained';
+    case Skipped = 'skipped';
+    case Failed = 'failed';
+}

src/Privacy/Enums/ErasureRequestStatus.php

@@ -0,0 +1,10 @@
+<?php
+
+namespace Modules\Core\Privacy\Enums;
+
+enum ErasureRequestStatus: string
+{
+    case Pending = 'pending';
+    case Cancelled = 'cancelled';
+    case Completed = 'completed';
+}

src/Privacy/Enums/ExportRequestStatus.php

@@ -0,0 +1,10 @@
+<?php
+
+namespace Modules\Core\Privacy\Enums;
+
+enum ExportRequestStatus: string
+{
+    case Pending = 'pending';
+    case Completed = 'completed';
+    case Failed = 'failed';
+}

src/Privacy/Events/PersonalDataExportFileWritten.php

@@ -0,0 +1,20 @@
+<?php
+
+namespace Modules\Core\Privacy\Events;
+
+use Modules\Core\Privacy\Models\DataExportRequest;
+
+/**
+ * Fired once the export file exists and $request has been marked completed. Core
+ * has no opinion on how the customer should be told — a consuming app registers
+ * its own notification against this event via Modules\Core\Notification\
+ * NotificationRegistry, the same pattern as App\Notifications\
+ * QuestionnaireResultsSentNotification listening on App\Events\
+ * QuestionnaireResultsSent.
+ */
+class PersonalDataExportFileWritten
+{
+    public function __construct(
+        public readonly DataExportRequest $request,
+    ) {}
+}

src/Privacy/Events/PersonalDataGathered.php

@@ -0,0 +1,22 @@
+<?php
+
+namespace Modules\Core\Privacy\Events;
+
+use Modules\Core\Privacy\DTOs\ExportReport;
+use Modules\Core\Privacy\Models\DataExportRequest;
+
+/**
+ * Fired once ExportDataSubjectJob has gathered every registered provider's data —
+ * no file exists yet at this point. Modules\Core\Privacy\Listeners\
+ * WriteExportToCsvListener (registered in PrivacyServiceProvider) is what actually
+ * turns this into a file, kept as its own listener rather than inline in the job
+ * so the export *format* (CSV today) is swappable without touching how the data
+ * is gathered.
+ */
+class PersonalDataGathered
+{
+    public function __construct(
+        public readonly DataExportRequest $request,
+        public readonly ExportReport $report,
+    ) {}
+}

src/Privacy/Events/UserErasureRequested.php

@@ -0,0 +1,19 @@
+<?php
+
+namespace Modules\Core\Privacy\Events;
+
+use Modules\Core\Privacy\Models\DataErasureRequest;
+
+/**
+ * Fired by PrivacyService::requestErasureForUser() right after the grace-period
+ * request is created (not at completeErasure() time — see
+ * Modules\Core\Privacy\Listeners\CascadeCustomerErasureListener, which needs to
+ * act while the User is still linked to their Customers, before any detach has
+ * happened).
+ */
+class UserErasureRequested
+{
+    public function __construct(
+        public readonly DataErasureRequest $request,
+    ) {}
+}

src/Privacy/Filament/Extensions/CustomerErasureActionsExtension.php

@@ -0,0 +1,85 @@
+<?php
+
+namespace Modules\Core\Privacy\Filament\Extensions;
+
+use Filament\Actions\Action;
+use Filament\Forms\Components\Checkbox;
+use Filament\Notifications\Notification;
+use Lunar\Admin\Support\Extending\BaseExtension;
+use Lunar\Models\Customer;
+use Modules\Core\Auth\Models\Staff;
+use Modules\Core\Privacy\Services\PrivacyService;
+
+/**
+ * Adds "Request erasure" / "Request export" header actions to the Customer
+ * resource's edit/view page — the panel entry point for a staff member handling
+ * "a customer emailed asking to be forgotten/for their data" without needing
+ * tinker/code access. Registered centrally in CorePlugin, layered alongside
+ * whatever CustomerResourceExtension a consuming app registers for its own
+ * form/table/relations — LunarPanel::extensions() merges per resource (see
+ * docs/modules.md "Layering Module and App Configuration"), and this extension
+ * deliberately only implements headerActions(), so it never conflicts with an
+ * app's own extension for the same resource.
+ */
+class CustomerErasureActionsExtension extends BaseExtension
+{
+    public function headerActions(array $actions): array
+    {
+        return [
+            ...$actions,
+            Action::make('requestErasure')
+                ->label('Request Erasure')
+                ->icon('heroicon-o-shield-exclamation')
+                ->color('danger')
+                ->requiresConfirmation()
+                ->modalDescription('Opens a cancellable grace-period erasure request for this Customer account. No linked User\'s login is affected.')
+                ->schema([
+                    Checkbox::make('immediate')
+                        ->label('Erase immediately (skip the 30-day grace period)')
+                        ->helperText('Staff-only, for a formal legal request or regulator inquiry that genuinely requires urgency — not a routine deletion. Runs synchronously, cannot be cancelled once submitted.')
+                        ->default(false),
+                ])
+                ->action(function (Customer $record, array $data) {
+                    $privacyService = app(PrivacyService::class);
+
+                    if ($data['immediate']) {
+                        $privacyService->requestImmediateErasureForCustomer($record, $this->currentStaff());
+
+                        Notification::make()
+                            ->title('Customer erased')
+                            ->body('Erasure ran immediately — see the Erasure Requests list for the outcome.')
+                            ->success()
+                            ->send();
+
+                        return;
+                    }
+
+                    $privacyService->requestErasureForCustomer($record, $this->currentStaff());
+
+                    Notification::make()
+                        ->title('Erasure requested')
+                        ->body('The grace period starts now — see the Erasure Requests list.')
+                        ->success()
+                        ->send();
+                }),
+            Action::make('requestExport')
+                ->label('Request Export')
+                ->icon('heroicon-o-arrow-down-tray')
+                ->requiresConfirmation()
+                ->action(function (Customer $record) {
+                    app(PrivacyService::class)->requestExportForCustomer($record);
+
+                    Notification::make()
+                        ->title('Export requested')
+                        ->body('Generating in the background — see the Export Requests list once it completes.')
+                        ->success()
+                        ->send();
+                }),
+        ];
+    }
+
+    private function currentStaff(): Staff
+    {
+        return auth('staff')->user();
+    }
+}

src/Privacy/Filament/Extensions/CustomerErasureRelationsExtension.php

@@ -0,0 +1,41 @@
+<?php
+
+namespace Modules\Core\Privacy\Filament\Extensions;
+
+use Lunar\Admin\Filament\Resources\CustomerResource\RelationManagers\UserRelationManager as BaseUserRelationManager;
+use Lunar\Admin\Support\Extending\BaseExtension;
+use Modules\Core\Privacy\RelationManagers\ErasureRequestsRelationManager;
+use Modules\Core\Privacy\RelationManagers\ExportRequestsRelationManager;
+use Modules\Core\Privacy\RelationManagers\UserRelationManager;
+
+/**
+ * Adds the erasureRequests/exportRequests relation managers (see CorePlugin's
+ * Customer::erasureRequests()/exportRequests() macros) to the Customer resource's
+ * relation tabs — separate from CustomerErasureActionsExtension (headerActions)
+ * so each extension stays single-purpose. Unlike headerActions(), getRelations()
+ * genuinely is resource-keyed (called statically from the Resource class, not a
+ * page instance), so this is registered under CustomerResource::class itself in
+ * CorePlugin, not a page class.
+ *
+ * Also swaps Lunar's base UserRelationManager for Modules\Core\Privacy\
+ * RelationManagers\UserRelationManager, which adds a "Privacy Requests" row
+ * action per user — see that class's docblock for why this can't be a nested
+ * relation manager instead. Compares against Lunar's own base class, not any
+ * intermediate override, per docs/lunar.md "Overriding Lunar Relation Managers".
+ */
+class CustomerErasureRelationsExtension extends BaseExtension
+{
+    public function getRelations(array $relations): array
+    {
+        $relations = array_map(
+            fn ($relation) => $relation === BaseUserRelationManager::class ? UserRelationManager::class : $relation,
+            $relations
+        );
+
+        return [
+            ...$relations,
+            ErasureRequestsRelationManager::class,
+            ExportRequestsRelationManager::class,
+        ];
+    }
+}

src/Privacy/Filament/Resources/DataErasureRequestResource.php

@@ -0,0 +1,231 @@
+<?php
+
+namespace Modules\Core\Privacy\Filament\Resources;
+
+use Filament\Schemas\Schema;
+use Filament\Actions\ViewAction;
+use Filament\Actions\Action;
+use Filament\Infolists\Components\RepeatableEntry;
+use Filament\Infolists\Components\RepeatableEntry\TableColumn;
+use Filament\Infolists\Components\TextEntry;
+use Filament\Schemas\Components\Section;
+use Modules\Core\Privacy\Enums\ErasureOutcome;
+use Modules\Core\Privacy\Filament\Resources\DataErasureRequestResource\Pages\ListDataErasureRequests;
+use Modules\Core\Privacy\Filament\Resources\DataErasureRequestResource\Pages\ViewDataErasureRequest;
+use Filament\Resources\Resource;
+use Filament\Tables\Columns\TextColumn;
+use Filament\Tables\Filters\SelectFilter;
+use Filament\Tables\Table;
+use Lunar\Models\Customer;
+use Modules\Core\Privacy\Enums\ErasureRequestStatus;
+use Modules\Core\Privacy\Filament\Resources\DataErasureRequestResource\Pages;
+use Modules\Core\Privacy\Models\DataErasureRequest;
+use Modules\Core\Privacy\Services\PrivacyService;
+
+/**
+ * Read-mostly audit view over data_erasure_requests — staff can see every request
+ * (who/what/when/status), inspect the per-provider outcome report once completed,
+ * and cancel a pending one. Requests themselves are created via PrivacyService
+ * (see Modules\Core\Privacy\Filament\Extensions\CustomerErasureActionsExtension
+ * for the Customer-resource entry point) — this resource has no create/edit page,
+ * since a request's lifecycle is owned by PrivacyService, not free-form editing.
+ */
+class DataErasureRequestResource extends Resource
+{
+    protected static ?string $model = DataErasureRequest::class;
+
+    protected static string | \BackedEnum | null $navigationIcon = 'heroicon-o-shield-exclamation';
+
+    protected static string | \UnitEnum | null $navigationGroup = 'Privacy';
+
+    protected static ?string $modelLabel = 'Erasure Request';
+
+    protected static ?string $pluralModelLabel = 'Erasure Requests';
+
+    /**
+     * A real infolist, not form()'s disabled inputs/Placeholders — ViewRecord
+     * falls back to rendering form() in read-only mode when a resource has no
+     * infolist() at all (Filament\Resources\Pages\ViewRecord::hasInfolist()),
+     * which is what this resource did before: every field rendered as a
+     * plain, unstyled label/value pair with no grouping, badges, or icons.
+     */
+    public static function infolist(Schema $schema): Schema
+    {
+        return $schema->components([
+            Section::make('Request')
+                ->icon('heroicon-o-shield-exclamation')
+                ->columns(4)
+                ->components([
+                    TextEntry::make('subject')
+                        ->label('Subject')
+                        ->state(fn (DataErasureRequest $record) => DataErasureRequest::displayNameFor($record->subject))
+                        ->weight('bold')
+                        ->size('lg'),
+                    TextEntry::make('subject_type')
+                        ->label('Scope')
+                        ->formatStateUsing(fn (DataErasureRequest $record) => $record->isForCustomer() ? 'Customer account' : 'Individual user')
+                        ->badge()
+                        ->icon(fn (DataErasureRequest $record) => $record->isForCustomer() ? 'heroicon-o-building-office' : 'heroicon-o-user')
+                        ->color(fn (DataErasureRequest $record) => $record->isForCustomer() ? 'info' : 'warning'),
+                    TextEntry::make('email')
+                        ->label('Email (snapshot at request time)')
+                        ->icon('heroicon-o-envelope')
+                        ->copyable(),
+                    TextEntry::make('requested_by')
+                        ->label('Requested by')
+                        ->state(fn (DataErasureRequest $record) => DataErasureRequest::displayNameFor($record->requestedBy))
+                        ->icon('heroicon-o-user-circle'),
+                    TextEntry::make('status')
+                        ->badge()
+                        ->formatStateUsing(fn (ErasureRequestStatus $state) => ucfirst($state->value))
+                        ->color(fn (ErasureRequestStatus $state) => match ($state) {
+                            ErasureRequestStatus::Pending => 'warning',
+                            ErasureRequestStatus::Cancelled => 'gray',
+                            ErasureRequestStatus::Completed => 'success',
+                        }),
+                    TextEntry::make('created_at')
+                        ->label('Requested at')
+                        ->dateTime()
+                        ->icon('heroicon-o-calendar'),
+                    TextEntry::make('scheduled_for')
+                        ->label('Scheduled for')
+                        ->dateTime()
+                        ->icon('heroicon-o-calendar-days'),
+                    TextEntry::make('completed_at')
+                        ->label('Completed at')
+                        ->dateTime()
+                        ->placeholder('—')
+                        ->icon('heroicon-o-check-circle')
+                        ->color(fn (DataErasureRequest $record) => $record->completed_at ? 'success' : 'gray'),
+                    TextEntry::make('cancelled_at')
+                        ->label('Cancelled at')
+                        ->dateTime()
+                        ->placeholder('—')
+                        ->icon('heroicon-o-x-circle')
+                        ->color(fn (DataErasureRequest $record) => $record->cancelled_at ? 'danger' : 'gray')
+                        ->visible(fn (DataErasureRequest $record) => $record->cancelled_at !== null),
+                    TextEntry::make('caused_by')
+                        ->label('Cascade')
+                        ->icon('heroicon-o-arrow-turn-down-right')
+                        ->state(fn (DataErasureRequest $record) => $record->causedBy
+                            ? "From request #{$record->causedBy->id} (".DataErasureRequest::displayNameFor($record->causedBy->subject).')'
+                            : 'Directly requested')
+                        ->color(fn (DataErasureRequest $record) => $record->caused_by_request_id !== null ? 'info' : 'gray'),
+                ]),
+
+            Section::make('Outcome')
+                ->description('What happened to each data category once the erasure ran. "Retained"/"Pseudonymized" usually means the data is kept in an anonymized form for legal or accounting reasons.')
+                ->icon('heroicon-o-document-check')
+                ->visible(fn (DataErasureRequest $record) => $record->report !== null)
+                ->components([
+                    RepeatableEntry::make('report')
+                        ->hiddenLabel()
+                        ->table([
+                            TableColumn::make('Data category'),
+                            TableColumn::make('Outcome'),
+                            TableColumn::make('Reason'),
+                        ])
+                        ->components([
+                            TextEntry::make('provider'),
+                            TextEntry::make('outcome')
+                                ->badge()
+                                ->formatStateUsing(fn (string $state) => ucfirst($state))
+                                ->color(fn (string $state) => match ($state) {
+                                    ErasureOutcome::Erased->value => 'success',
+                                    ErasureOutcome::Pseudonymized->value, ErasureOutcome::Retained->value => 'info',
+                                    ErasureOutcome::Skipped->value => 'gray',
+                                    ErasureOutcome::Failed->value => 'danger',
+                                    default => 'gray',
+                                }),
+                            TextEntry::make('reason')
+                                ->placeholder('—'),
+                        ]),
+                ]),
+        ]);
+    }
+
+    public static function table(Table $table): Table
+    {
+        return $table
+            ->columns([
+                TextColumn::make('id')
+                    ->label('#')
+                    ->sortable(),
+                TextColumn::make('subject_type')
+                    ->label('Scope')
+                    ->formatStateUsing(fn (DataErasureRequest $record) => $record->isForCustomer() ? 'Customer' : 'User')
+                    ->badge()
+                    ->color(fn (DataErasureRequest $record) => $record->isForCustomer() ? 'info' : 'warning'),
+                TextColumn::make('subject')
+                    ->label('Subject')
+                    ->state(fn (DataErasureRequest $record) => DataErasureRequest::displayNameFor($record->subject))
+                    ->searchable(query: fn ($query, string $search) => $query->where('email', 'like', "%{$search}%")),
+                TextColumn::make('requestedBy')
+                    ->label('Requested by')
+                    ->state(fn (DataErasureRequest $record) => DataErasureRequest::displayNameFor($record->requestedBy)),
+                TextColumn::make('status')
+                    ->badge()
+                    ->formatStateUsing(fn (ErasureRequestStatus $state) => ucfirst($state->value))
+                    ->color(fn (ErasureRequestStatus $state) => match ($state) {
+                        ErasureRequestStatus::Pending => 'warning',
+                        ErasureRequestStatus::Cancelled => 'gray',
+                        ErasureRequestStatus::Completed => 'success',
+                    }),
+                TextColumn::make('scheduled_for')
+                    ->label('Scheduled for')
+                    ->dateTime()
+                    ->sortable(),
+                TextColumn::make('caused_by_request_id')
+                    ->label('Cascade')
+                    ->formatStateUsing(fn (?int $state) => $state ? "from #{$state}" : '—')
+                    ->toggleable(isToggledHiddenByDefault: true),
+                TextColumn::make('created_at')
+                    ->label('Requested at')
+                    ->dateTime()
+                    ->sortable()
+                    ->toggleable(isToggledHiddenByDefault: true),
+            ])
+            ->defaultSort('created_at', 'desc')
+            ->filters([
+                SelectFilter::make('status')
+                    ->options([
+                        ErasureRequestStatus::Pending->value => 'Pending',
+                        ErasureRequestStatus::Cancelled->value => 'Cancelled',
+                        ErasureRequestStatus::Completed->value => 'Completed',
+                    ]),
+                SelectFilter::make('subject_type')
+                    ->label('Scope')
+                    ->options(function () {
+                        $userModel = config('auth.providers.users.model');
+
+                        return [
+                            (new Customer)->getMorphClass() => 'Customer',
+                            (new $userModel)->getMorphClass() => 'User',
+                        ];
+                    }),
+            ])
+            ->recordActions([
+                ViewAction::make(),
+                Action::make('cancel')
+                    ->label('Cancel')
+                    ->icon('heroicon-o-x-circle')
+                    ->color('danger')
+                    ->requiresConfirmation()
+                    ->visible(fn (DataErasureRequest $record) => $record->isPending())
+                    ->action(fn (DataErasureRequest $record, PrivacyService $privacyService) => $privacyService->cancelErasure($record)),
+            ]);
+    }
+
+    public static function getPages(): array
+    {
+        return [
+            'index' => ListDataErasureRequests::route('/'),
+            'view' => ViewDataErasureRequest::route('/{record}'),
+        ];
+    }
+
+    public static function canCreate(): bool
+    {
+        return false;
+    }
+}

src/Privacy/Filament/Resources/DataErasureRequestResource/Pages/ListDataErasureRequests.php

@@ -0,0 +1,11 @@
+<?php
+
+namespace Modules\Core\Privacy\Filament\Resources\DataErasureRequestResource\Pages;
+
+use Filament\Resources\Pages\ListRecords;
+use Modules\Core\Privacy\Filament\Resources\DataErasureRequestResource;
+
+class ListDataErasureRequests extends ListRecords
+{
+    protected static string $resource = DataErasureRequestResource::class;
+}

src/Privacy/Filament/Resources/DataErasureRequestResource/Pages/ViewDataErasureRequest.php

@@ -0,0 +1,11 @@
+<?php
+
+namespace Modules\Core\Privacy\Filament\Resources\DataErasureRequestResource\Pages;
+
+use Filament\Resources\Pages\ViewRecord;
+use Modules\Core\Privacy\Filament\Resources\DataErasureRequestResource;
+
+class ViewDataErasureRequest extends ViewRecord
+{
+    protected static string $resource = DataErasureRequestResource::class;
+}

src/Privacy/Filament/Resources/DataExportRequestResource.php

@@ -0,0 +1,172 @@
+<?php
+
+namespace Modules\Core\Privacy\Filament\Resources;
+
+use Filament\Schemas\Schema;
+use Filament\Actions\ViewAction;
+use Filament\Actions\Action;
+use Filament\Infolists\Components\TextEntry;
+use Filament\Schemas\Components\Section;
+use Modules\Core\Privacy\Filament\Resources\DataExportRequestResource\Pages\ListDataExportRequests;
+use Modules\Core\Privacy\Filament\Resources\DataExportRequestResource\Pages\ViewDataExportRequest;
+use Filament\Resources\Resource;
+use Filament\Tables\Columns\TextColumn;
+use Filament\Tables\Filters\SelectFilter;
+use Filament\Tables\Table;
+use Modules\Core\Privacy\Enums\ExportRequestStatus;
+use Modules\Core\Privacy\Filament\Resources\DataExportRequestResource\Pages;
+use Modules\Core\Privacy\Models\DataErasureRequest;
+use Modules\Core\Privacy\Models\DataExportRequest;
+
+/**
+ * Read-only audit view over data_export_requests — see DataErasureRequestResource
+ * for the erasure-side equivalent and the shared reasoning (no create/edit page,
+ * requests are created via PrivacyService::requestExport*()).
+ */
+class DataExportRequestResource extends Resource
+{
+    protected static ?string $model = DataExportRequest::class;
+
+    protected static string | \BackedEnum | null $navigationIcon = 'heroicon-o-arrow-down-tray';
+
+    protected static string | \UnitEnum | null $navigationGroup = 'Privacy';
+
+    protected static ?string $modelLabel = 'Export Request';
+
+    protected static ?string $pluralModelLabel = 'Export Requests';
+
+    /**
+     * A real infolist, not form()'s disabled inputs/Placeholders — see
+     * DataErasureRequestResource::infolist()'s own docblock for why.
+     */
+    public static function infolist(Schema $schema): Schema
+    {
+        return $schema->components([
+            Section::make('Request')
+                ->icon('heroicon-o-arrow-down-tray')
+                ->columns(4)
+                ->components([
+                    TextEntry::make('subject')
+                        ->label('Subject')
+                        ->state(fn (DataExportRequest $record) => DataErasureRequest::displayNameFor($record->subject))
+                        ->weight('bold')
+                        ->size('lg'),
+                    TextEntry::make('subject_type')
+                        ->label('Scope')
+                        ->formatStateUsing(fn (DataExportRequest $record) => $record->isForCustomer() ? 'Customer account' : 'Individual user')
+                        ->badge()
+                        ->icon(fn (DataExportRequest $record) => $record->isForCustomer() ? 'heroicon-o-building-office' : 'heroicon-o-user')
+                        ->color(fn (DataExportRequest $record) => $record->isForCustomer() ? 'info' : 'warning'),
+                    TextEntry::make('email')
+                        ->label('Email (snapshot at request time)')
+                        ->icon('heroicon-o-envelope')
+                        ->copyable(),
+                    TextEntry::make('status')
+                        ->badge()
+                        ->formatStateUsing(fn (ExportRequestStatus $state) => ucfirst($state->value))
+                        ->color(fn (ExportRequestStatus $state) => match ($state) {
+                            ExportRequestStatus::Pending => 'warning',
+                            ExportRequestStatus::Failed => 'danger',
+                            ExportRequestStatus::Completed => 'success',
+                        }),
+                    TextEntry::make('created_at')
+                        ->label('Requested at')
+                        ->dateTime()
+                        ->icon('heroicon-o-calendar'),
+                    TextEntry::make('completed_at')
+                        ->label('Completed at')
+                        ->dateTime()
+                        ->placeholder('Not generated yet')
+                        ->icon('heroicon-o-check-circle')
+                        ->color(fn (DataExportRequest $record) => $record->completed_at ? 'success' : 'gray'),
+                    TextEntry::make('file_path')
+                        ->label('File')
+                        // Just the filename, not the full server path — a raw
+                        // filesystem path (/var/www/.../export_2_....zip) isn't
+                        // actionable for staff and previously rendered as if it
+                        // were a clickable link. The actual download is the
+                        // "Download" header action below (self::downloadAction()),
+                        // shared with the table's row action.
+                        ->state(fn (DataExportRequest $record) => $record->file_path ? basename($record->file_path) : 'Not generated yet')
+                        ->icon('heroicon-o-document')
+                        ->color(fn (DataExportRequest $record) => $record->file_path ? 'success' : 'gray'),
+                ]),
+        ]);
+    }
+
+    /**
+     * Shared by the table's row action and the view page's header action
+     * (ViewDataExportRequest::getHeaderActions()) so "is this downloadable"
+     * and the download itself are defined in exactly one place.
+     */
+    public static function downloadAction(): Action
+    {
+        return Action::make('download')
+            ->label('Download')
+            ->icon('heroicon-o-arrow-down-tray')
+            ->visible(fn (DataExportRequest $record) => $record->status === ExportRequestStatus::Completed && $record->file_path && file_exists($record->file_path))
+            ->action(fn (DataExportRequest $record) => response()->download($record->file_path));
+    }
+
+    public static function table(Table $table): Table
+    {
+        return $table
+            ->columns([
+                TextColumn::make('id')
+                    ->label('#')
+                    ->sortable(),
+                TextColumn::make('subject_type')
+                    ->label('Scope')
+                    ->formatStateUsing(fn (DataExportRequest $record) => $record->isForCustomer() ? 'Customer' : 'User')
+                    ->badge()
+                    ->color(fn (DataExportRequest $record) => $record->isForCustomer() ? 'info' : 'warning'),
+                TextColumn::make('subject')
+                    ->label('Subject')
+                    ->state(fn (DataExportRequest $record) => DataErasureRequest::displayNameFor($record->subject))
+                    ->searchable(query: fn ($query, string $search) => $query->where('email', 'like', "%{$search}%")),
+                TextColumn::make('status')
+                    ->badge()
+                    ->formatStateUsing(fn (ExportRequestStatus $state) => ucfirst($state->value))
+                    ->color(fn (ExportRequestStatus $state) => match ($state) {
+                        ExportRequestStatus::Pending => 'warning',
+                        ExportRequestStatus::Failed => 'danger',
+                        ExportRequestStatus::Completed => 'success',
+                    }),
+                TextColumn::make('created_at')
+                    ->label('Requested at')
+                    ->dateTime()
+                    ->sortable(),
+                TextColumn::make('completed_at')
+                    ->label('Completed at')
+                    ->dateTime()
+                    ->sortable()
+                    ->toggleable(isToggledHiddenByDefault: true),
+            ])
+            ->defaultSort('created_at', 'desc')
+            ->filters([
+                SelectFilter::make('status')
+                    ->options([
+                        ExportRequestStatus::Pending->value => 'Pending',
+                        ExportRequestStatus::Completed->value => 'Completed',
+                        ExportRequestStatus::Failed->value => 'Failed',
+                    ]),
+            ])
+            ->recordActions([
+                ViewAction::make(),
+                self::downloadAction(),
+            ]);
+    }
+
+    public static function getPages(): array
+    {
+        return [
+            'index' => ListDataExportRequests::route('/'),
+            'view' => ViewDataExportRequest::route('/{record}'),
+        ];
+    }
+
+    public static function canCreate(): bool
+    {
+        return false;
+    }
+}

src/Privacy/Filament/Resources/DataExportRequestResource/Pages/ListDataExportRequests.php

@@ -0,0 +1,11 @@
+<?php
+
+namespace Modules\Core\Privacy\Filament\Resources\DataExportRequestResource\Pages;
+
+use Filament\Resources\Pages\ListRecords;
+use Modules\Core\Privacy\Filament\Resources\DataExportRequestResource;
+
+class ListDataExportRequests extends ListRecords
+{
+    protected static string $resource = DataExportRequestResource::class;
+}

src/Privacy/Filament/Resources/DataExportRequestResource/Pages/ViewDataExportRequest.php

@@ -0,0 +1,18 @@
+<?php
+
+namespace Modules\Core\Privacy\Filament\Resources\DataExportRequestResource\Pages;
+
+use Filament\Resources\Pages\ViewRecord;
+use Modules\Core\Privacy\Filament\Resources\DataExportRequestResource;
+
+class ViewDataExportRequest extends ViewRecord
+{
+    protected static string $resource = DataExportRequestResource::class;
+
+    protected function getHeaderActions(): array
+    {
+        return [
+            DataExportRequestResource::downloadAction(),
+        ];
+    }
+}

src/Privacy/Jobs/EraseDataSubjectJob.php

@@ -0,0 +1,36 @@
+<?php
+
+namespace Modules\Core\Privacy\Jobs;
+
+use Illuminate\Bus\Queueable;
+use Illuminate\Contracts\Queue\ShouldQueue;
+use Illuminate\Foundation\Bus\Dispatchable;
+use Illuminate\Queue\InteractsWithQueue;
+use Illuminate\Queue\SerializesModels;
+use Modules\Core\Privacy\Models\DataErasureRequest;
+use Modules\Core\Privacy\Services\PrivacyService;
+
+/**
+ * Runs PrivacyService::completeErasure() for one due DataErasureRequest, dispatched
+ * per-request by ProcessErasureRequestsCommand rather than looping over
+ * completeErasure() calls inline in the command. One job per request means one
+ * request's failure (a provider throwing, a DB error) doesn't block or crash
+ * processing of the others, and Laravel's normal per-job retry/failure handling
+ * applies to each request independently.
+ */
+class EraseDataSubjectJob implements ShouldQueue
+{
+    use Dispatchable;
+    use InteractsWithQueue;
+    use Queueable;
+    use SerializesModels;
+
+    public function __construct(
+        public readonly DataErasureRequest $request,
+    ) {}
+
+    public function handle(PrivacyService $privacyService): void
+    {
+        $privacyService->completeErasure($this->request);
+    }
+}

src/Privacy/Jobs/ExportDataSubjectJob.php

@@ -0,0 +1,102 @@
+<?php
+
+namespace Modules\Core\Privacy\Jobs;
+
+use Throwable;
+use Illuminate\Bus\Queueable;
+use Illuminate\Contracts\Queue\ShouldQueue;
+use Illuminate\Foundation\Bus\Dispatchable;
+use Illuminate\Queue\InteractsWithQueue;
+use Illuminate\Queue\SerializesModels;
+use Illuminate\Support\Facades\Event;
+use Illuminate\Support\Facades\Log;
+use Modules\Core\Privacy\Contracts\PersonalDataProvider;
+use Modules\Core\Privacy\DTOs\CustomerSubject;
+use Modules\Core\Privacy\Events\PersonalDataGathered;
+use Modules\Core\Privacy\DTOs\ExportReport;
+use Modules\Core\Privacy\DTOs\ProviderExportResult;
+use Modules\Core\Privacy\Enums\ExportRequestStatus;
+use Modules\Core\Privacy\Models\DataExportRequest;
+use Modules\Core\Privacy\Services\PrivacyManager;
+use Modules\Core\Privacy\DTOs\UserSubject;
+
+/**
+ * Gathers every registered PersonalDataProvider's export data for one request, all
+ * sequentially in this single job — deliberately not fanned out into one job per
+ * provider. Per-subject export work is small (a handful of indexed queries per
+ * provider), so there's no real parallelism win, and one job means "finished" is
+ * just "handle() returned," with no Bus::batch()/completion-counting needed. If a
+ * future provider ever does something genuinely slow (an external API call, a
+ * generated PDF), that's the point to reconsider — not before.
+ *
+ * Calls each provider's *ForCustomer() or *ForUser() method depending on the
+ * request's polymorphic subject — see Modules\Core\Privacy\Services\PrivacyService and
+ * docs/privacy.md "User-scope vs Customer-scope".
+ *
+ * Writing the gathered data to a file is intentionally NOT done here — see
+ * PersonalDataGathered and Modules\Core\Privacy\Listeners\WriteExportToCsvListener,
+ * which keeps the export *format* swappable without touching how data is gathered.
+ */
+class ExportDataSubjectJob implements ShouldQueue
+{
+    use Dispatchable;
+    use InteractsWithQueue;
+    use Queueable;
+    use SerializesModels;
+
+    public function __construct(
+        public readonly DataExportRequest $request,
+    ) {}
+
+    public function handle(PrivacyManager $manager): void
+    {
+        if ($this->request->isForCustomer()) {
+            $subject = new CustomerSubject(customerId: $this->request->subject_id);
+            $results = array_map(
+                fn (PersonalDataProvider $provider) => $this->safeExport($provider, 'exportForCustomer', $subject),
+                $manager->providers()
+            );
+        } else {
+            $subject = new UserSubject(userId: $this->request->subject_id, email: $this->request->email);
+            $results = array_map(
+                fn (PersonalDataProvider $provider) => $this->safeExport($provider, 'exportForUser', $subject),
+                $manager->providers()
+            );
+        }
+
+        Event::dispatch(new PersonalDataGathered(
+            $this->request,
+            new ExportReport($subject, $results)
+        ));
+    }
+
+    public function failed(Throwable $exception): void
+    {
+        $this->request->update(['status' => ExportRequestStatus::Failed]);
+    }
+
+    /**
+     * Catches per-provider so one provider throwing doesn't discard every
+     * other provider's already-gathered export data for this same request —
+     * without this, the whole array_map aborts, handle() never reaches
+     * Event::dispatch(), and failed() marks the ENTIRE request Failed even
+     * though most providers may have already gathered their data
+     * successfully. Logged via Log::error() so a thrown provider is still
+     * visible to staff, not just an empty/missing section in the export.
+     *
+     * @param  'exportForCustomer'|'exportForUser'  $method
+     */
+    private function safeExport(PersonalDataProvider $provider, string $method, CustomerSubject|UserSubject $subject): ProviderExportResult
+    {
+        try {
+            return $provider->{$method}($subject);
+        } catch (Throwable $e) {
+            Log::error("Privacy provider {$provider->name()}::{$method}() threw during export", [
+                'provider' => $provider->name(),
+                'exception' => $e,
+            ]);
+
+            return new ProviderExportResult($provider->name(), [], $e->getMessage());
+        }
+    }
+}

src/Privacy/Listeners/CancelErasureOnLoginListener.php

@@ -0,0 +1,61 @@
+<?php
+
+namespace Modules\Core\Privacy\Listeners;
+
+use Illuminate\Contracts\Queue\ShouldQueue;
+use Modules\Core\Auth\Events\UserAuthenticated;
+use Modules\Core\Privacy\Enums\ErasureRequestStatus;
+use Modules\Core\Privacy\Models\DataErasureRequest;
+use Modules\Core\Privacy\Services\PrivacyService;
+
+/**
+ * Logging back in during a pending erasure request's grace period IS the "I
+ * changed my mind" action (same pattern as Shopify's own account-deletion flow).
+ * Authentication itself is never blocked by deactivation — the OTP check in
+ * UserOtpService::validate() already passed by the time this fires — only what
+ * happens to the account afterward: any pending request is cancelled and the
+ * login block lifted (see PrivacyService::cancelErasure()).
+ *
+ * Only checks this User's own erasure request, not any Customer-scoped one
+ * directly — a Customer-scoped erasure never deactivates a User's login at all
+ * (see docs/privacy.md "User-scope vs Customer-scope"), so there is nothing for a
+ * login to reactivate on that side. Only a User-scoped request (keyed on this
+ * User's own id) can have deactivated this login in the first place.
+ *
+ * If cancelling that request undoes it, this also reverts every Customer
+ * erasure request it caused (via Modules\Core\Privacy\Listeners\
+ * CascadeCustomerErasureListener — see DataErasureRequest::caused()). Those are
+ * traced by caused_by_request_id specifically so only the cascade THIS User's
+ * own request triggered is reverted, never an unrelated, independently-requested
+ * Customer erasure the User happens to be linked to.
+ *
+ * Queued (ShouldQueue) — login should return to the browser quickly, without
+ * waiting on this bookkeeping. Nothing else in this codebase currently reads
+ * deactivated_at except this listener and PrivacyService itself (grep before
+ * assuming otherwise, if that ever changes) — UserOtpService::validate() never
+ * gates the login on it — so a brief window between the login response and this
+ * job actually running has no other consumer to observe it as stale.
+ */
+class CancelErasureOnLoginListener implements ShouldQueue
+{
+    public function __construct(private readonly PrivacyService $privacyService) {}
+
+    public function handle(UserAuthenticated $event): void
+    {
+        $request = DataErasureRequest::where('subject_type', $event->user->getMorphClass())
+            ->where('subject_id', $event->user->id)
+            ->where('status', ErasureRequestStatus::Pending)
+            ->latest()
+            ->first();
+
+        if (! $request) {
+            return;
+        }
+
+        $this->privacyService->cancelErasure($request);
+
+        foreach ($request->caused as $causedRequest) {
+            $this->privacyService->cancelErasure($causedRequest);
+        }
+    }
+}

src/Privacy/Listeners/CascadeCustomerErasureListener.php

@@ -0,0 +1,64 @@
+<?php
+
+namespace Modules\Core\Privacy\Listeners;
+
+use Illuminate\Contracts\Auth\Authenticatable;
+use Illuminate\Contracts\Queue\ShouldQueue;
+use Lunar\Base\LunarUser;
+use Lunar\Models\Customer;
+use Modules\Core\Privacy\Events\UserErasureRequested;
+use Modules\Core\Privacy\Services\PrivacyService;
+
+/**
+ * When a User's erasure leaves a Customer account with no remaining User at all,
+ * that Customer's PII (name, addresses, order history) becomes permanently
+ * unreachable through any login — GDPR data minimization (Art. 5(1)(c)) means it
+ * shouldn't just sit there. This listener checks every Customer the User is
+ * linked to: if this User is currently the SOLE user on that Customer (count ===
+ * 1 and that one user is this user — not just count === 1, in case of a
+ * stale/unexpected read), it also opens a grace-period Customer erasure request
+ * for that Customer, tagged via caused_by_request_id so
+ * CancelErasureOnLoginListener can revert exactly this cascade — and only this
+ * cascade — if the User logs back in and changes their mind.
+ *
+ * Queued (ShouldQueue), not synchronous — this runs as an independent,
+ * separately-retryable unit of work rather than inline inside
+ * PrivacyService::requestErasureForUser(), so a failure here never rolls back or
+ * blocks the User's own request. Because Eloquent models on a queued event are
+ * re-fetched fresh when the job actually runs (not a stale snapshot from dispatch
+ * time — see Illuminate\Queue\SerializesModels), $event->request->subject and its
+ * ->customers reflect the real, current state at execution time. That matters
+ * specifically for the immediate-erasure path (requestImmediateErasureForUser()):
+ * this job may run before or after completeErasure() detaches the User's
+ * memberships — if the detach happens first, ->customers is simply empty by the
+ * time this runs and nothing cascades, which is an accepted, understood race for
+ * that rare staff-triggered path (see docs/privacy.md). The everyday grace-period
+ * path (requestErasureForUser()) has no such race, since nothing detaches the
+ * User's memberships until its own later, separate completeErasure() run.
+ *
+ * Both requests then run through their own independent grace periods.
+ */
+class CascadeCustomerErasureListener implements ShouldQueue
+{
+    public function __construct(private readonly PrivacyService $privacyService) {}
+
+    public function handle(UserErasureRequested $event): void
+    {
+        $user = $event->request->subject;
+
+        if (! $user) {
+            return;
+        }
+
+        foreach ($user->customers as $customer) {
+            if ($this->isSoleUser($customer, $user)) {
+                $this->privacyService->requestErasureForCustomer($customer, $user, causedByRequestId: $event->request->id);
+            }
+        }
+    }
+
+    private function isSoleUser(Customer $customer, Authenticatable&LunarUser $user): bool
+    {
+        return $customer->users->count() === 1 && $customer->users->first()->id === $user->id;
+    }
+}

src/Privacy/Listeners/WriteExportToCsvListener.php

@@ -0,0 +1,94 @@
+<?php
+
+namespace Modules\Core\Privacy\Listeners;
+
+use Illuminate\Support\Facades\Event;
+use Illuminate\Support\Facades\Storage;
+use Modules\Core\Export\CsvColumn;
+use Modules\Core\Export\CsvWriter;
+use Modules\Core\Privacy\Events\PersonalDataExportFileWritten;
+use Modules\Core\Privacy\Events\PersonalDataGathered;
+use Modules\Core\Privacy\Enums\ExportRequestStatus;
+use ZipArchive;
+
+/**
+ * Turns a PersonalDataGathered event's ExportReport into one CSV per
+ * provider, zipped together, using the generic Modules\Core\Export\CsvWriter — kept
+ * as its own listener (not inline in ExportDataSubjectJob) so the export *format*
+ * is swappable (e.g. an app could unregister this and register its own JSON-only
+ * listener) without touching how the data is gathered.
+ *
+ * Column schema: every provider's data is either a list of associative arrays
+ * (rows directly) or a single associative array (one row) — see the providers
+ * registered in config('core.privacy.providers'), each living in its own owning
+ * module's Privacy/ subdirectory (e.g. Modules\Core\Order\Privacy\
+ * OrderDataProvider), all of which return exactly one of those two shapes. Any
+ * nested array value within a row (e.g. an order's `addresses`) is
+ * JSON-encoded into that one cell rather than exploded into further columns —
+ * CsvWriter's generic stringify() behavior, not special-cased here.
+ */
+class WriteExportToCsvListener
+{
+    public function __construct(private readonly CsvWriter $writer) {}
+
+    public function handle(PersonalDataGathered $event): void
+    {
+        $disk = Storage::disk('local');
+        $exportDir = $disk->path('exports/privacy');
+
+        if (! is_dir($exportDir)) {
+            mkdir($exportDir, 0755, true);
+        }
+
+        $stamp = now()->format('Y_m_d_His');
+        $zipPath = "{$exportDir}/export_{$event->request->id}_{$stamp}.zip";
+
+        $zip = new ZipArchive;
+        $zip->open($zipPath, ZipArchive::CREATE | ZipArchive::OVERWRITE);
+
+        foreach ($event->report->results as $result) {
+            $csvPath = "{$exportDir}/{$result->provider}_{$stamp}.csv";
+
+            $this->writer->write($this->columnsFor($result->data), $this->rowsFor($result->data), $csvPath);
+
+            $zip->addFile($csvPath, "{$result->provider}.csv");
+        }
+
+        $zip->close();
+
+        foreach ($event->report->results as $result) {
+            @unlink("{$exportDir}/{$result->provider}_{$stamp}.csv");
+        }
+
+        $event->request->update([
+            'status' => ExportRequestStatus::Completed,
+            'file_path' => $zipPath,
+            'completed_at' => now(),
+        ]);
+
+        Event::dispatch(new PersonalDataExportFileWritten($event->request));
+    }
+
+    /**
+     * @return array<int, mixed>
+     */
+    private function rowsFor(array $data): array
+    {
+        // A list of records (addresses, orders, reviews) -> those are the rows.
+        // A single associative record (customer) -> one row.
+        return array_is_list($data) ? $data : [$data];
+    }
+
+    /**
+     * @return array<int, CsvColumn>
+     */
+    private function columnsFor(array $data): array
+    {
+        $sample = array_is_list($data) ? ($data[0] ?? []) : $data;
+
+        return array_map(
+            fn (string $key) => new CsvColumn($key, fn (array $row) => $row[$key] ?? null),
+            array_keys($sample)
+        );
+    }
+}

src/Privacy/Models/DataErasureRequest.php

@@ -0,0 +1,104 @@
+<?php
+
+namespace Modules\Core\Privacy\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+use Illuminate\Database\Eloquent\Relations\MorphTo;
+use Lunar\Models\Customer;
+use Modules\Core\Privacy\Enums\ErasureRequestStatus;
+
+/**
+ * A pending, cancelled, or completed right-of-erasure request — the grace-period
+ * record between "subject/staff asked for this" and "providers actually erased
+ * their data" (see Modules\Core\Privacy\Services\PrivacyService, which creates/processes
+ * these).
+ *
+ * `subject` is polymorphic — either a Lunar Customer (business account) or a User
+ * (individual), never both. See docs/privacy.md "User-scope vs Customer-scope" for
+ * why these are two genuinely different operations with different blast radii,
+ * not one "erase this customer and cascade to their users" flow.
+ *
+ * `requestedBy` is separately polymorphic (the subject themselves, self-service,
+ * or Staff acting on their behalf), stored as plain type+id columns rather than
+ * morphs() since it's always exactly one of those two concrete actor types.
+ */
+class DataErasureRequest extends Model
+{
+    protected $guarded = [];
+
+    protected $casts = [
+        'status' => ErasureRequestStatus::class,
+        'scheduled_for' => 'datetime',
+        'cancelled_at' => 'datetime',
+        'completed_at' => 'datetime',
+        'report' => 'array',
+    ];
+
+    public function subject(): MorphTo
+    {
+        return $this->morphTo(__FUNCTION__, 'subject_type', 'subject_id');
+    }
+
+    public function requestedBy(): MorphTo
+    {
+        return $this->morphTo(__FUNCTION__, 'requested_by_type', 'requested_by_id');
+    }
+
+    /**
+     * The User erasure request that caused this one to be auto-created, if any —
+     * see Modules\Core\Privacy\Listeners\CascadeCustomerErasureListener.
+     */
+    public function causedBy(): BelongsTo
+    {
+        return $this->belongsTo(self::class, 'caused_by_request_id');
+    }
+
+    /**
+     * Every Customer erasure request THIS request caused (see causedBy()) —
+     * used by CancelErasureOnLoginListener to revert exactly the cascade this
+     * User's own cancellation should undo.
+     */
+    public function caused(): HasMany
+    {
+        return $this->hasMany(self::class, 'caused_by_request_id');
+    }
+
+    public function isForCustomer(): bool
+    {
+        return $this->subject_type === (new Customer)->getMorphClass();
+    }
+
+    public function isPending(): bool
+    {
+        return $this->status === ErasureRequestStatus::Pending;
+    }
+
+    public function isDue(): bool
+    {
+        return $this->isPending() && $this->scheduled_for->isPast();
+    }
+
+    /**
+     * A human-readable label for whichever record `$morphable` resolves to
+     * (Customer, User, or Staff — the three concrete types that appear across
+     * subject/requestedBy), since each uses a different name field and there's
+     * no shared interface for it. Falls back to "#id" if the record is gone
+     * (e.g. a Customer erased since this request completed) or the relation is
+     * simply empty.
+     */
+    public static function displayNameFor(mixed $morphable): string
+    {
+        if (! $morphable) {
+            return '—';
+        }
+
+        return match (true) {
+            isset($morphable->full_name) => $morphable->full_name,
+            isset($morphable->name) => $morphable->name,
+            isset($morphable->first_name) => trim("{$morphable->first_name} {$morphable->last_name}"),
+            default => "#{$morphable->getKey()}",
+        };
+    }
+}

src/Privacy/Models/DataExportRequest.php

@@ -0,0 +1,37 @@
+<?php
+
+namespace Modules\Core\Privacy\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\MorphTo;
+use Lunar\Models\Customer;
+use Modules\Core\Privacy\Enums\ExportRequestStatus;
+
+/**
+ * A right-of-access export request. Created synchronously (fast — one insert), then
+ * ExportDataSubjectJob (queued) does the actual work of gathering every registered
+ * provider's data and, via Modules\Core\Privacy\Listeners\WriteExportToCsvListener,
+ * writing it to a file. file_path is null until that completes.
+ *
+ * `subject` is polymorphic — either a Lunar Customer (business account) or a User
+ * (individual), never both. See docs/privacy.md "User-scope vs Customer-scope".
+ */
+class DataExportRequest extends Model
+{
+    protected $guarded = [];
+
+    protected $casts = [
+        'status' => ExportRequestStatus::class,
+        'completed_at' => 'datetime',
+    ];
+
+    public function subject(): MorphTo
+    {
+        return $this->morphTo(__FUNCTION__, 'subject_type', 'subject_id');
+    }
+
+    public function isForCustomer(): bool
+    {
+        return $this->subject_type === (new Customer)->getMorphClass();
+    }
+}

src/Privacy/RelationManagers/ErasureRequestsRelationManager.php

@@ -0,0 +1,80 @@
+<?php
+
+namespace Modules\Core\Privacy\RelationManagers;
+
+use Filament\Actions\ViewAction;
+use Filament\Actions\Action;
+use Filament\Resources\RelationManagers\RelationManager;
+use Filament\Tables\Columns\TextColumn;
+use Filament\Tables\Filters\SelectFilter;
+use Filament\Tables\Table;
+use Modules\Core\Privacy\Enums\ErasureRequestStatus;
+use Modules\Core\Privacy\Filament\Resources\DataErasureRequestResource;
+use Modules\Core\Privacy\Models\DataErasureRequest;
+use Modules\Core\Privacy\Services\PrivacyService;
+
+/**
+ * Lists erasure requests where the record being viewed (Customer or User) is the
+ * subject — scoped via the Customer::erasureRequests()/{User}::erasureRequests()
+ * morphMany macros registered in CorePlugin. Read-mostly, same as
+ * DataErasureRequestResource itself — no create here either, requests are opened
+ * via PrivacyService (see CustomerErasureActionsExtension for the Customer-page
+ * entry point).
+ */
+class ErasureRequestsRelationManager extends RelationManager
+{
+    protected static string $relationship = 'erasureRequests';
+
+    protected static ?string $title = 'Erasure Requests';
+
+    public function table(Table $table): Table
+    {
+        return $table
+            ->recordTitleAttribute('id')
+            ->columns([
+                TextColumn::make('id')
+                    ->label('#'),
+                TextColumn::make('status')
+                    ->badge()
+                    ->formatStateUsing(fn (ErasureRequestStatus $state) => ucfirst($state->value))
+                    ->color(fn (ErasureRequestStatus $state) => match ($state) {
+                        ErasureRequestStatus::Pending => 'warning',
+                        ErasureRequestStatus::Cancelled => 'gray',
+                        ErasureRequestStatus::Completed => 'success',
+                    }),
+                TextColumn::make('requestedBy')
+                    ->label('Requested by')
+                    ->state(fn (DataErasureRequest $record) => DataErasureRequest::displayNameFor($record->requestedBy)),
+                TextColumn::make('scheduled_for')
+                    ->label('Scheduled for')
+                    ->dateTime(),
+                TextColumn::make('caused_by_request_id')
+                    ->label('Cascade')
+                    ->formatStateUsing(fn (?int $state) => $state ? "from #{$state}" : '—'),
+                TextColumn::make('created_at')
+                    ->label('Requested at')
+                    ->dateTime(),
+            ])
+            ->defaultSort('created_at', 'desc')
+            ->filters([
+                SelectFilter::make('status')
+                    ->options([
+                        ErasureRequestStatus::Pending->value => 'Pending',
+                        ErasureRequestStatus::Cancelled->value => 'Cancelled',
+                        ErasureRequestStatus::Completed->value => 'Completed',
+                    ]),
+            ])
+            ->headerActions([])
+            ->recordActions([
+                ViewAction::make()
+                    ->url(fn (DataErasureRequest $record) => DataErasureRequestResource::getUrl('view', ['record' => $record])),
+                Action::make('cancel')
+                    ->label('Cancel')
+                    ->icon('heroicon-o-x-circle')
+                    ->color('danger')
+                    ->requiresConfirmation()
+                    ->visible(fn (DataErasureRequest $record) => $record->isPending())
+                    ->action(fn (DataErasureRequest $record, PrivacyService $privacyService) => $privacyService->cancelErasure($record)),
+            ]);
+    }
+}

src/Privacy/RelationManagers/ExportRequestsRelationManager.php

@@ -0,0 +1,69 @@
+<?php
+
+namespace Modules\Core\Privacy\RelationManagers;
+
+use Filament\Actions\ViewAction;
+use Filament\Actions\Action;
+use Filament\Resources\RelationManagers\RelationManager;
+use Filament\Tables\Columns\TextColumn;
+use Filament\Tables\Filters\SelectFilter;
+use Filament\Tables\Table;
+use Modules\Core\Privacy\Enums\ExportRequestStatus;
+use Modules\Core\Privacy\Filament\Resources\DataExportRequestResource;
+use Modules\Core\Privacy\Models\DataExportRequest;
+
+/**
+ * Lists export requests where the record being viewed (Customer or User) is the
+ * subject — scoped via the Customer::exportRequests()/{User}::exportRequests()
+ * morphMany macros registered in CorePlugin. See
+ * ErasureRequestsRelationManager for the erasure-side equivalent.
+ */
+class ExportRequestsRelationManager extends RelationManager
+{
+    protected static string $relationship = 'exportRequests';
+
+    protected static ?string $title = 'Export Requests';
+
+    public function table(Table $table): Table
+    {
+        return $table
+            ->recordTitleAttribute('id')
+            ->columns([
+                TextColumn::make('id')
+                    ->label('#'),
+                TextColumn::make('status')
+                    ->badge()
+                    ->formatStateUsing(fn (ExportRequestStatus $state) => ucfirst($state->value))
+                    ->color(fn (ExportRequestStatus $state) => match ($state) {
+                        ExportRequestStatus::Pending => 'warning',
+                        ExportRequestStatus::Failed => 'danger',
+                        ExportRequestStatus::Completed => 'success',
+                    }),
+                TextColumn::make('created_at')
+                    ->label('Requested at')
+                    ->dateTime(),
+                TextColumn::make('completed_at')
+                    ->label('Completed at')
+                    ->dateTime(),
+            ])
+            ->defaultSort('created_at', 'desc')
+            ->filters([
+                SelectFilter::make('status')
+                    ->options([
+                        ExportRequestStatus::Pending->value => 'Pending',
+                        ExportRequestStatus::Completed->value => 'Completed',
+                        ExportRequestStatus::Failed->value => 'Failed',
+                    ]),
+            ])
+            ->headerActions([])
+            ->recordActions([
+                ViewAction::make()
+                    ->url(fn (DataExportRequest $record) => DataExportRequestResource::getUrl('view', ['record' => $record])),
+                Action::make('download')
+                    ->label('Download')
+                    ->icon('heroicon-o-arrow-down-tray')
+                    ->visible(fn (DataExportRequest $record) => $record->status === ExportRequestStatus::Completed && $record->file_path && file_exists($record->file_path))
+                    ->action(fn (DataExportRequest $record) => response()->download($record->file_path)),
+            ]);
+    }
+}

src/Privacy/RelationManagers/UserRelationManager.php

@@ -0,0 +1,112 @@
+<?php
+
+namespace Modules\Core\Privacy\RelationManagers;
+
+use Filament\Actions\Action;
+use Filament\Forms\Components\Checkbox;
+use Filament\Infolists\Components\RepeatableEntry;
+use Filament\Infolists\Components\TextEntry;
+use Filament\Notifications\Notification;
+use Filament\Tables\Table;
+use Illuminate\Database\Eloquent\Model;
+use Modules\Core\Customer\RelationManagers\UserRelationManager as CoreUserRelationManager;
+use Modules\Core\Privacy\Models\DataErasureRequest;
+use Modules\Core\Privacy\Services\PrivacyService;
+
+/**
+ * Extends core's own Customer -> User relation manager to add:
+ *   - a "Privacy Requests" row action, since a User's erasure/export requests
+ *     can't be shown as a nested relation manager two levels deep (Customer ->
+ *     User -> Requests isn't a shape Filament relation managers support) — a
+ *     modal listing that specific User's requests is the practical alternative.
+ *   - a "Request Erasure" row action — the User-scoped panel entry point,
+ *     mirroring Modules\Core\Privacy\Filament\Extensions\
+ *     CustomerErasureActionsExtension on the Customer side, including the same
+ *     "erase immediately" checkbox for a staff-triggered urgent request.
+ * See docs/privacy.md "User-scope vs Customer-scope".
+ */
+class UserRelationManager extends CoreUserRelationManager
+{
+    public function getDefaultTable(Table $table): Table
+    {
+        $table = parent::getDefaultTable($table);
+
+        return $table->recordActions([
+            ...$table->getActions(),
+            Action::make('privacyRequests')
+                ->label('Privacy Requests')
+                ->icon('heroicon-o-shield-exclamation')
+                ->modalHeading(fn (Model $record) => "Privacy requests for {$record->name}")
+                ->modalSubmitAction(false)
+                ->modalCancelActionLabel('Close')
+                ->schema(fn (Model $record) => $this->requestsInfolist($record)),
+            Action::make('requestErasure')
+                ->label('Request Erasure')
+                ->icon('heroicon-o-shield-exclamation')
+                ->color('danger')
+                ->requiresConfirmation()
+                ->modalDescription('Opens a cancellable grace-period erasure request for this individual — deactivates their login and detaches them from every linked Customer account once it completes. No Customer account\'s own data is affected.')
+                ->schema([
+                    Checkbox::make('immediate')
+                        ->label('Erase immediately (skip the 30-day grace period)')
+                        ->helperText('Staff-only, for a formal legal request or regulator inquiry that genuinely requires urgency — not a routine deletion. Runs synchronously, cannot be cancelled once submitted.')
+                        ->default(false),
+                ])
+                ->action(function (Model $record, array $data) {
+                    $privacyService = app(PrivacyService::class);
+                    $staff = auth('staff')->user();
+
+                    if ($data['immediate']) {
+                        $privacyService->requestImmediateErasureForUser($record, $staff);
+
+                        Notification::make()
+                            ->title('User erased')
+                            ->body('Erasure ran immediately — see the Erasure Requests list for the outcome.')
+                            ->success()
+                            ->send();
+
+                        return;
+                    }
+
+                    $privacyService->requestErasureForUser($record, $staff);
+
+                    Notification::make()
+                        ->title('Erasure requested')
+                        ->body('The grace period starts now, and this user\'s login is deactivated immediately — see the Erasure Requests list.')
+                        ->success()
+                        ->send();
+                }),
+        ]);
+    }
+
+    private function requestsInfolist(Model $record): array
+    {
+        return [
+            TextEntry::make('erasure_heading')
+                ->label('')
+                ->state('Erasure Requests'),
+            RepeatableEntry::make('erasureRequests')
+                ->label('')
+                ->state(fn () => $record->erasureRequests()->latest()->get())
+                ->schema([
+                    TextEntry::make('status')->formatStateUsing(fn ($state) => ucfirst($state->value)),
+                    TextEntry::make('scheduled_for')->dateTime(),
+                    TextEntry::make('requestedBy')->label('Requested by')->state(
+                        fn (DataErasureRequest $record) => DataErasureRequest::displayNameFor($record->requestedBy)
+                    ),
+                ])
+                ->columns(3),
+            TextEntry::make('export_heading')
+                ->label('')
+                ->state('Export Requests'),
+            RepeatableEntry::make('exportRequests')
+                ->label('')
+                ->state(fn () => $record->exportRequests()->latest()->get())
+                ->schema([
+                    TextEntry::make('status')->formatStateUsing(fn ($state) => ucfirst($state->value)),
+                    TextEntry::make('created_at')->label('Requested at')->dateTime(),
+                ])
+                ->columns(2),
+        ];
+    }
+}

src/Privacy/Services/PrivacyManager.php

@@ -0,0 +1,51 @@
+<?php
+
+namespace Modules\Core\Privacy\Services;
+
+use LogicException;
+use Illuminate\Contracts\Container\Container;
+use Modules\Core\Privacy\Contracts\PersonalDataProvider;
+
+/**
+ * The registry every PersonalDataProvider is collected through. A module registers
+ * by adding its provider's class name to config('core.privacy.providers') — the
+ * same shape as Lunar's own config('lunar.search.indexers') model->indexer map, just
+ * a plain list since a provider isn't keyed to one model. Core never references a
+ * specific provider class; a future ERP/banking/etc. module just adds its own
+ * provider class to that config array and PrivacyService picks it up automatically.
+ */
+class PrivacyManager
+{
+    public function __construct(private readonly Container $container) {}
+
+    /**
+     * @return array<int, PersonalDataProvider>
+     */
+    public function providers(): array
+    {
+        $providers = array_map(
+            fn (string $class) => $this->container->make($class),
+            config('core.privacy.providers', [])
+        );
+
+        $this->assertUniqueNames($providers);
+
+        return $providers;
+    }
+
+    /**
+     * @param  array<int, PersonalDataProvider>  $providers
+     */
+    private function assertUniqueNames(array $providers): void
+    {
+        $names = array_map(fn (PersonalDataProvider $provider) => $provider->name(), $providers);
+        $duplicates = array_diff_assoc($names, array_unique($names));
+
+        if ($duplicates !== []) {
+            throw new LogicException(
+                'Duplicate Modules\Core\Privacy provider name(s): '.implode(', ', array_unique($duplicates))
+                .'. Each provider registered in config(\'core.privacy.providers\') must return a unique name().'
+            );
+        }
+    }
+}

src/Privacy/Services/PrivacyService.php

@@ -0,0 +1,321 @@
+<?php
+
+namespace Modules\Core\Privacy\Services;
+
+use Illuminate\Contracts\Auth\Authenticatable;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Support\Facades\Event;
+use Illuminate\Support\Facades\Log;
+use Lunar\Base\LunarUser;
+use Lunar\Models\Customer;
+use Modules\Core\Auth\Models\Staff;
+use Modules\Core\Privacy\Contracts\PersonalDataProvider;
+use Modules\Core\Privacy\DTOs\CustomerSubject;
+use Modules\Core\Privacy\DTOs\ErasureReport;
+use Modules\Core\Privacy\DTOs\ProviderErasureResult;
+use Modules\Core\Privacy\DTOs\UserSubject;
+use Modules\Core\Privacy\Enums\ErasureOutcome;
+use Modules\Core\Privacy\Enums\ErasureRequestStatus;
+use Modules\Core\Privacy\Enums\ExportRequestStatus;
+use Modules\Core\Privacy\Events\UserErasureRequested;
+use Modules\Core\Privacy\Jobs\ExportDataSubjectJob;
+use Modules\Core\Privacy\Models\DataErasureRequest;
+use Modules\Core\Privacy\Models\DataExportRequest;
+use Throwable;
+
+/**
+ * Entry point for right-of-access and right-of-erasure requests, split into two
+ * independent scopes — see docs/privacy.md "User-scope vs Customer-scope":
+ *
+ *   - *ForCustomer(): erases/exports one business account's own data (orders,
+ *     addresses, the account record itself). Never touches any linked User's
+ *     login or personal identity — a Customer erasure request must not deactivate
+ *     or destroy access for anyone who works there.
+ *   - *ForUser(): erases/exports one individual's own identity (login, name,
+ *     email) wherever it appears, and detaches them from every Customer account
+ *     they're linked to as part of erasure — without touching any Customer
+ *     account's own data or any other User still linked to it.
+ *
+ * A Customer (business account) can have many linked Users, and one User can be
+ * linked to many Customer accounts (B2B multi-seat access — see docs/modules.md
+ * "Customer/User Pairing"), so these are genuinely different operations with
+ * different blast radii, not one flow with an optional cascade.
+ *
+ * Both directions are handled as requests, not immediate synchronous actions:
+ * requestExport*() queues the (potentially slow) work of gathering every
+ * provider's data and writing a file, rather than blocking whatever triggered it.
+ * requestErasure*() opens a cancellable grace-period request (deactivating the
+ * account for a User-scoped request only — see below) — the same shape as
+ * Shopify's own account-deletion flow: a window where the subject can change
+ * their mind before anything is actually erased.
+ */
+class PrivacyService
+{
+    public function __construct(private readonly PrivacyManager $manager) {}
+
+    /**
+     * Creates a DataExportRequest (fast — one insert) and dispatches
+     * ExportDataSubjectJob to do the actual gathering/writing work. The job fires
+     * PersonalDataGathered once every provider's data is collected;
+     * Modules\Core\Privacy\Listeners\WriteExportToCsvListener turns that into a file
+     * and fires PersonalDataExportFileWritten — a consuming app registers its own
+     * notification against that event (see docs/privacy.md).
+     */
+    public function requestExportForCustomer(Customer $customer): DataExportRequest
+    {
+        return $this->createExportRequest($customer->getMorphClass(), $customer->id, null);
+    }
+
+    public function requestExportForUser(Authenticatable&LunarUser $user): DataExportRequest
+    {
+        return $this->createExportRequest($user->getMorphClass(), $user->id, $user->email);
+    }
+
+    private function createExportRequest(string $subjectType, int $subjectId, ?string $email): DataExportRequest
+    {
+        $request = DataExportRequest::create([
+            'subject_type' => $subjectType,
+            'subject_id' => $subjectId,
+            'email' => $email,
+            'status' => ExportRequestStatus::Pending,
+        ]);
+
+        ExportDataSubjectJob::dispatch($request);
+
+        return $request;
+    }
+
+    /**
+     * Opens a grace-period erasure request for the Customer's own data. Deactivates
+     * NO User — erasing a business account must not destroy anyone's login access,
+     * even the account's own primary contact. Nothing is actually erased until
+     * privacy:process-erasure-requests picks this up once scheduled_for has
+     * passed, unless cancelErasure() is called first.
+     *
+     * $requestedBy is the Customer themselves (self-service deletion), a Staff
+     * member acting on their behalf, or a User — the User case is for
+     * Modules\Core\Privacy\Listeners\CascadeCustomerErasureListener, where erasing
+     * a User leaves a Customer with no remaining user: the User is a real,
+     * meaningful "who caused this," even though they didn't directly request the
+     * Customer's own erasure. $causedByRequestId links a cascade-created request
+     * back to the User erasure request that triggered it, so
+     * CancelErasureOnLoginListener can revert exactly that cascade on login,
+     * without touching an unrelated, independently-requested Customer erasure.
+     */
+    public function requestErasureForCustomer(
+        Customer $customer,
+        Customer|Staff|(Authenticatable&LunarUser) $requestedBy,
+        ?int $causedByRequestId = null,
+    ): DataErasureRequest {
+        return DataErasureRequest::create([
+            'subject_type' => $customer->getMorphClass(),
+            'subject_id' => $customer->id,
+            'email' => null,
+            'requested_by_type' => $requestedBy->getMorphClass(),
+            'requested_by_id' => $requestedBy->getKey(),
+            'status' => ErasureRequestStatus::Pending,
+            'scheduled_for' => now()->addDays(config('core.privacy.grace_period_days', 30)),
+            'caused_by_request_id' => $causedByRequestId,
+        ]);
+    }
+
+    /**
+     * Opens a grace-period erasure request for one individual and deactivates
+     * their login immediately (blocks it — see Modules\Core\Auth\Services\
+     * UserOtpService — without touching any Customer account's data). $requestedBy
+     * is either the User themselves (self-service deletion) or a Staff member
+     * acting on their behalf.
+     */
+    public function requestErasureForUser(Authenticatable&LunarUser $user, (Authenticatable&LunarUser)|Staff $requestedBy): DataErasureRequest
+    {
+        $request = DataErasureRequest::create([
+            'subject_type' => $user->getMorphClass(),
+            'subject_id' => $user->id,
+            'email' => $user->email,
+            'requested_by_type' => $requestedBy->getMorphClass(),
+            'requested_by_id' => $requestedBy->getKey(),
+            'status' => ErasureRequestStatus::Pending,
+            'scheduled_for' => now()->addDays(config('core.privacy.grace_period_days', 30)),
+        ]);
+
+        $this->setUserDeactivated($user->id, true);
+
+        // CascadeCustomerErasureListener implements ShouldQueue, so this just
+        // enqueues a job rather than running inline — no transaction wrapping
+        // needed here, since the cascade check happens as an independent,
+        // separately-retryable unit of work after this request is already
+        // committed, not as part of this same call.
+        Event::dispatch(new UserErasureRequested($request));
+
+        return $request;
+    }
+
+    /**
+     * Erases a Customer's data right now, bypassing the grace period entirely.
+     * Staff-only by construction — $requestedBy is typed to Staff specifically,
+     * so a self-service/customer-facing code path cannot reach this method at
+     * all, only accidentally call it with the wrong actor type and get a
+     * compile-time error. This exists for a formal legal request or regulator
+     * inquiry that genuinely requires immediate action — not a convenience
+     * option for an impatient customer. The grace period is deliberately not
+     * skippable from any customer-facing flow; see docs/privacy.md.
+     */
+    public function requestImmediateErasureForCustomer(Customer $customer, Staff $requestedBy): ErasureReport
+    {
+        $request = DataErasureRequest::create([
+            'subject_type' => $customer->getMorphClass(),
+            'subject_id' => $customer->id,
+            'email' => null,
+            'requested_by_type' => $requestedBy->getMorphClass(),
+            'requested_by_id' => $requestedBy->getKey(),
+            'status' => ErasureRequestStatus::Pending,
+            'scheduled_for' => now(),
+        ]);
+
+        return $this->completeErasure($request);
+    }
+
+    /**
+     * Erases a User's data right now, bypassing the grace period entirely.
+     * Staff-only by construction — see requestImmediateErasureForCustomer().
+     *
+     * Still fires UserErasureRequested — and deliberately BEFORE completeErasure()
+     * runs, not after — so Modules\Core\Privacy\Listeners\
+     * CascadeCustomerErasureListener sees the User still linked to their Customers
+     * (completeErasure() -> CustomerDataProvider::eraseForUser() is what detaches
+     * the pivot). The User's own erasure is immediate, but any Customer left
+     * orphaned by it still gets a normal grace-period erasure request, not an
+     * immediate one — an orphaned Customer isn't itself the subject of the
+     * original urgent request.
+     */
+    public function requestImmediateErasureForUser(Authenticatable&LunarUser $user, Staff $requestedBy): ErasureReport
+    {
+        $request = DataErasureRequest::create([
+            'subject_type' => $user->getMorphClass(),
+            'subject_id' => $user->id,
+            'email' => $user->email,
+            'requested_by_type' => $requestedBy->getMorphClass(),
+            'requested_by_id' => $requestedBy->getKey(),
+            'status' => ErasureRequestStatus::Pending,
+            'scheduled_for' => now(),
+        ]);
+
+        $this->setUserDeactivated($user->id, true);
+
+        // Queued (see requestErasureForUser()) — the cascade job may run before
+        // or after completeErasure() below detaches the pivot. Either is fine:
+        // CascadeCustomerErasureListener re-reads $user->customers fresh when it
+        // runs, so it only cascades if this User is still linked at that point.
+        // If completeErasure() detaches first, the queued job simply finds no
+        // Customers left to check and no-ops — never a wrong cascade, at worst a
+        // missed one on a race that immediate (staff-triggered, rare) erasure
+        // doesn't need to guard against as tightly as the grace-period path.
+        Event::dispatch(new UserErasureRequested($request));
+
+        return $this->completeErasure($request);
+    }
+
+    /**
+     * Cancels a pending request. For a User-scoped request, reactivates the
+     * account (see requestErasureForUser()). A Customer-scoped request never
+     * deactivated anything, so there's nothing to reactivate for it. No-op
+     * (returns false) if the request isn't pending — e.g. already completed or
+     * cancelled.
+     */
+    public function cancelErasure(DataErasureRequest $request): bool
+    {
+        if (! $request->isPending()) {
+            return false;
+        }
+
+        $request->update([
+            'status' => ErasureRequestStatus::Cancelled,
+            'cancelled_at' => now(),
+        ]);
+
+        if (! $request->isForCustomer()) {
+            $this->setUserDeactivated($request->subject_id, false);
+        }
+
+        return true;
+    }
+
+    /**
+     * Actually erases the data for a due request: runs every registered
+     * provider's *ForCustomer() or *ForUser() method (whichever matches the
+     * request's subject), records the outcome on the request, and marks it
+     * completed. Called by privacy:process-erasure-requests — not meant to be
+     * called directly for a request that hasn't passed its grace period, since
+     * that defeats the point of the window; ProcessErasureRequestsCommand
+     * enforces isDue() before calling this.
+     *
+     * Each provider call is caught individually — a provider throwing (a bug,
+     * an unexpected DB state) converts to ErasureOutcome::Failed rather than
+     * aborting the whole array_map, so one broken provider never discards
+     * every OTHER provider's already-completed erasure for this same request.
+     * Without this, the $request->update() below would never run at all on a
+     * throw, silently leaving providers that already succeeded unrecorded and
+     * the request stuck Pending forever. Logged via Log::error() so a thrown
+     * provider is still visible to staff, not just swallowed into "Failed."
+     */
+    public function completeErasure(DataErasureRequest $request): ErasureReport
+    {
+        if ($request->isForCustomer()) {
+            $subject = new CustomerSubject(customerId: $request->subject_id);
+            $results = array_map(
+                fn (PersonalDataProvider $provider) => $this->safeErase($provider, 'eraseForCustomer', $subject),
+                $this->manager->providers()
+            );
+        } else {
+            $subject = new UserSubject(userId: $request->subject_id, email: $request->email);
+            $results = array_map(
+                fn (PersonalDataProvider $provider) => $this->safeErase($provider, 'eraseForUser', $subject),
+                $this->manager->providers()
+            );
+        }
+
+        $report = new ErasureReport($subject, $results);
+
+        $request->update([
+            'status' => ErasureRequestStatus::Completed,
+            'completed_at' => now(),
+            'report' => array_map(
+                fn (ProviderErasureResult $result) => [
+                    'provider' => $result->provider,
+                    'outcome' => $result->outcome->value,
+                    'reason' => $result->reason,
+                ],
+                $results
+            ),
+        ]);
+
+        return $report;
+    }
+
+    private function setUserDeactivated(int $userId, bool $deactivated): void
+    {
+        $model = config('auth.providers.users.model');
+
+        /** @var class-string<Model> $model */
+        $model::where('id', $userId)->update([
+            'deactivated_at' => $deactivated ? now() : null,
+        ]);
+    }
+
+    /**
+     * @param  'eraseForCustomer'|'eraseForUser'  $method
+     */
+    private function safeErase(PersonalDataProvider $provider, string $method, CustomerSubject|UserSubject $subject): ProviderErasureResult
+    {
+        try {
+            return $provider->{$method}($subject);
+        } catch (Throwable $e) {
+            Log::error("Privacy provider {$provider->name()}::{$method}() threw during erasure", [
+                'provider' => $provider->name(),
+                'exception' => $e,
+            ]);
+
+            return new ProviderErasureResult($provider->name(), ErasureOutcome::Failed, $e->getMessage());
+        }
+    }
+}

src/Providers/CoreServiceProvider.php

@@ -11,6 +11,7 @@ use Modules\Core\Command\ExportCommand;
 use Modules\Core\Command\ImportCommand;
 use Modules\Core\Command\InstallLunarCommand;
 use Modules\Core\Command\MigrateImportCommand;
+use Modules\Core\Command\ProcessErasureRequestsCommand;
 use Modules\Core\Command\TuneProductSearchCommand;
 
 class CoreServiceProvider extends ServiceProvider
@@ -38,10 +39,10 @@ class CoreServiceProvider extends ServiceProvider
         ], 'core-assets');
 
         if ($this->app->runningInConsole()) {
-            $this->commands([AnonymizeCommand::class, ExportCommand::class, ExportCleanupCommand::class, ImportCommand::class, MigrateImportCommand::class, TuneProductSearchCommand::class, BackfillMissingSkusCommand::class]);
+            $this->commands([AnonymizeCommand::class, ExportCommand::class, ExportCleanupCommand::class, ImportCommand::class, MigrateImportCommand::class, TuneProductSearchCommand::class, BackfillMissingSkusCommand::class, ProcessErasureRequestsCommand::class]);
 
             //Overriding lunar:install
-            $this->app->booted(fn () => $this->commands([InstallLunarCommand::class]));
+            $this->app->booted(fn() => $this->commands([InstallLunarCommand::class]));
         }
     }
 }

src/Providers/OrderServiceProvider.php

@@ -21,6 +21,7 @@ use Modules\Core\Order\Listeners\CompleteOrderOnPickedUp;
 use Modules\Core\Order\Listeners\DecrementStockOnOrderPlaced;
 use Modules\Core\Order\Listeners\DeriveOrderDeliveredFromShipment;
 use Modules\Core\Order\Listeners\MarkDeliveryFailedOnCarrierCheckpoint;
+use Modules\Core\Order\Listeners\MarkOrderPlacedOnDeferredPayment;
 use Modules\Core\Order\Listeners\RecordPaymentTransaction;
 use Modules\Core\Order\Listeners\RecordStatusTransition;
 use Modules\Core\Order\Models\OrderStatusTransition;
@@ -37,6 +38,7 @@ use Modules\Core\Order\Observers\TransactionObserver;
 use Modules\Core\Order\Support\OrderStatus;
 use Modules\Core\Payment\Events\PaymentAuthorized;
 use Modules\Core\Payment\Events\PaymentCaptured;
+use Modules\Core\Payment\Events\PaymentDeferred;
 use Modules\Core\Payment\Events\PaymentRefunded;
 use Modules\Core\Payment\Events\PaymentVoided;
 use Modules\Core\Shipping\Events\ShipmentStatusUpdatedByCarrier;
@@ -74,6 +76,8 @@ class OrderServiceProvider extends ServiceProvider
         Event::listen(PaymentRefunded::class, RecordPaymentTransaction::class);
         Event::listen(PaymentRefunded::class, ApplyResolvedPaymentStatus::class);
 
+        Event::listen(PaymentDeferred::class, MarkOrderPlacedOnDeferredPayment::class);
+
         Event::listen(OrderPlaced::class, DecrementStockOnOrderPlaced::class);
 
         Event::listen(OrderStatusChanged::class, [RecordStatusTransition::class, 'handleStatusChanged']);

src/Providers/PrivacyServiceProvider.php

@@ -0,0 +1,22 @@
+<?php
+
+namespace Modules\Core\Providers;
+
+use Illuminate\Support\Facades\Event;
+use Illuminate\Support\ServiceProvider;
+use Modules\Core\Auth\Events\UserAuthenticated;
+use Modules\Core\Privacy\Events\PersonalDataGathered;
+use Modules\Core\Privacy\Events\UserErasureRequested;
+use Modules\Core\Privacy\Listeners\CancelErasureOnLoginListener;
+use Modules\Core\Privacy\Listeners\CascadeCustomerErasureListener;
+use Modules\Core\Privacy\Listeners\WriteExportToCsvListener;
+
+class PrivacyServiceProvider extends ServiceProvider
+{
+    public function boot(): void
+    {
+        Event::listen(UserAuthenticated::class, CancelErasureOnLoginListener::class);
+        Event::listen(PersonalDataGathered::class, WriteExportToCsvListener::class);
+        Event::listen(UserErasureRequested::class, CascadeCustomerErasureListener::class);
+    }
+}

src/Review/Events/ReviewReplied.php

@@ -0,0 +1,26 @@
+<?php
+
+namespace Modules\Core\Review\Events;
+
+use Modules\Core\Auth\Models\Staff;
+use Modules\Core\Review\Models\ProductReview;
+
+/**
+ * Dispatched whenever staff post or edit a reply to a review (see
+ * Modules\Core\Review\Services\ReviewService::reply()) — previously this
+ * happened with no event at all, so nothing could react to it (no audit
+ * trail, no "notify the reviewer their review got a reply" hook).
+ *
+ * $wasReply distinguishes a brand-new reply from an edit to an existing
+ * one — a listener building an audit trail or notification may care which
+ * happened (e.g. only notify the reviewer the first time, not on every
+ * subsequent edit).
+ */
+class ReviewReplied
+{
+    public function __construct(
+        public readonly ProductReview $review,
+        public readonly Staff $repliedBy,
+        public readonly bool $wasReply,
+    ) {}
+}

src/Review/Filament/Pages/ManageProductReviews.php

@@ -13,11 +13,11 @@ use Filament\Forms\Components\Textarea;
 use Filament\Forms\Components\TextInput;
 use Filament\Tables\Columns\TextColumn;
 use Filament\Tables\Table;
-use Illuminate\Support\Carbon;
 use Illuminate\Support\HtmlString;
 use Lunar\Admin\Filament\Resources\ProductResource;
 use Lunar\Admin\Support\Pages\BaseManageRelatedRecords;
 use Modules\Core\Review\Models\ProductReview;
+use Modules\Core\Review\Services\ReviewService;
 
 class ManageProductReviews extends BaseManageRelatedRecords
 {
@@ -139,10 +139,7 @@ class ManageProductReviews extends BaseManageRelatedRecords
                     ])
                     ->fillForm(fn (ProductReview $record) => ['reply' => $record->reply])
                     ->action(function (ProductReview $record, array $data) {
-                        $record->update([
+                        app(ReviewService::class)->reply($record, $data['reply'], auth('staff')->user());
-                            'reply' => $data['reply'],
-                            'replied_at' => Carbon::now(),
-                        ]);
                     }),
                 DeleteAction::make(),
             ])

src/Review/Privacy/ReviewDataProvider.php

@@ -0,0 +1,99 @@
+<?php
+
+namespace Modules\Core\Review\Privacy;
+
+use Illuminate\Database\Eloquent\Builder;
+use Modules\Core\Privacy\Contracts\PersonalDataProvider;
+use Modules\Core\Privacy\DTOs\CustomerSubject;
+use Modules\Core\Privacy\Enums\ErasureOutcome;
+use Modules\Core\Privacy\DTOs\ProviderErasureResult;
+use Modules\Core\Privacy\DTOs\ProviderExportResult;
+use Modules\Core\Privacy\DTOs\UserSubject;
+use Modules\Core\Review\Models\ProductReview;
+
+/**
+ * ProductReview (product_reviews) has no FK to Customer/User at all — it's
+ * deliberately anonymous, just free-text reviewer_name/reviewer_email (see
+ * docs/product-listing.md "Reviews"). A review is authored by an individual, not a
+ * business account, so this is User-scope only — matched best-effort by email
+ * against UserSubject::$email.
+ *
+ * NEEDS REVIEW: moved from Customer-scope to User-scope during the User/Customer
+ * split (see docs/privacy.md "User-scope vs Customer-scope") on the reasoning that
+ * authorship is a personal attribute — but this hasn't been fully validated against
+ * how reviews are actually attributed in this codebase; revisit before relying on
+ * it for a real erasure/export request.
+ *
+ * Matching by email is itself a real, documented limitation regardless of scope: a
+ * review submitted under a different email than the one on file won't be found.
+ * There's no stronger signal available without changing ProductReview's schema.
+ */
+class ReviewDataProvider implements PersonalDataProvider
+{
+    public function name(): string
+    {
+        return 'reviews';
+    }
+
+    public function exportForCustomer(CustomerSubject $subject): ProviderExportResult
+    {
+        return new ProviderExportResult('reviews', []);
+    }
+
+    public function exportForUser(UserSubject $subject): ProviderExportResult
+    {
+        if (! $subject->email) {
+            return new ProviderExportResult('reviews', []);
+        }
+
+        $reviews = $this->matchingReviews($subject->email)->get();
+
+        return new ProviderExportResult('reviews', $reviews->map(fn (ProductReview $review) => [
+            'id' => $review->id,
+            'product_id' => $review->product_id,
+            'title' => $review->title,
+            'body' => $review->body,
+            'rating' => $review->rating,
+            'reviewer_name' => $review->reviewer_name,
+            'reviewer_email' => $review->reviewer_email,
+            'reviewed_at' => $review->reviewed_at?->toIso8601String(),
+        ])->all());
+    }
+
+    public function eraseForCustomer(CustomerSubject $subject): ProviderErasureResult
+    {
+        return new ProviderErasureResult('reviews', ErasureOutcome::Skipped, 'Reviews are authored by individuals, not Customer accounts.');
+    }
+
+    public function eraseForUser(UserSubject $subject): ProviderErasureResult
+    {
+        if (! $subject->email) {
+            return new ProviderErasureResult('reviews', ErasureOutcome::Skipped, 'No email on this subject to match reviews by.');
+        }
+
+        $matched = $this->matchingReviews($subject->email)->count();
+
+        if ($matched === 0) {
+            return new ProviderErasureResult('reviews', ErasureOutcome::Skipped, 'No reviews matched this email.');
+        }
+
+        // The review content itself (rating/title/body) is kept — it's the
+        // reviewer's own product feedback, not identity data on its own — only
+        // the identifying fields are cleared.
+        $this->matchingReviews($subject->email)->update([
+            'reviewer_name' => 'Anonymous',
+            'reviewer_email' => null,
+        ]);
+
+        return new ProviderErasureResult(
+            'reviews',
+            ErasureOutcome::Pseudonymized,
+            'Reviewer name/email cleared on reviews matched by email; rating/title/body text retained.'
+        );
+    }
+
+    private function matchingReviews(string $email): Builder
+    {
+        return ProductReview::where('reviewer_email', $email);
+    }
+}

src/Review/Services/ReviewService.php

@@ -0,0 +1,35 @@
+<?php
+
+namespace Modules\Core\Review\Services;
+
+use Illuminate\Support\Facades\Event;
+use Modules\Core\Auth\Models\Staff;
+use Modules\Core\Review\Events\ReviewReplied;
+use Modules\Core\Review\Models\ProductReview;
+
+/**
+ * The one place a reply is written onto a ProductReview — previously
+ * Modules\Core\Review\Filament\Pages\ManageProductReviews wrote directly
+ * to the record inside its own Action closure, with no Service and no
+ * event dispatched for a real state change (a customer's review getting a
+ * staff reply). Matches the write-then-dispatch shape every other
+ * module's Service already uses (e.g. Modules\Core\Payment\Services\
+ * PaymentMethodService, Modules\Core\Customer\Services\
+ * CustomerAccountService).
+ */
+class ReviewService
+{
+    public function reply(ProductReview $review, string $reply, Staff $repliedBy): ProductReview
+    {
+        $wasReply = $review->replied_at === null;
+
+        $review->update([
+            'reply' => $reply,
+            'replied_at' => now(),
+        ]);
+
+        Event::dispatch(new ReviewReplied($review, $repliedBy, $wasReply));
+
+        return $review;
+    }
+}

src/Shipping/Carriers/BoxNow/BoxNowClient.php

@@ -61,6 +61,20 @@ class BoxNowClient
         return $response->json() ?? [];
     }
 
+    /**
+     * List available APM (locker) destinations — the data behind Box Now's
+     * own Destination Map widget, which only works against their
+     * Production environment (not Stage/sandbox). Used to build a plain
+     * locker picker on the storefront checkout instead, working against
+     * whichever environment is configured.
+     *
+     * @return array<int, array<string, mixed>>
+     */
+    public function destinations(array $query = []): array
+    {
+        return $this->locationRequest('/destinations', $query)['data'] ?? [];
+    }
+
     /**
      * Fetch raw bytes (e.g. a PDF label) rather than JSON.
      */

src/Shipping/Carriers/BoxNow/BoxNowFulfillmentService.php

@@ -67,7 +67,7 @@ class BoxNowFulfillmentService implements CarrierFulfillmentInterface, SupportsT
                 'locationId' => config('boxnow.origin_location_id'),
             ],
             'destination' => [
-                'contactNumber' => $address->contact_phone,
+                'contactNumber' => $this->internationalPhone($address->contact_phone),
                 'contactEmail' => $address->contact_email,
                 'contactName' => trim("{$address->first_name} {$address->last_name}"),
                 'locationId' => $destinationLocationId,
@@ -105,6 +105,37 @@ class BoxNowFulfillmentService implements CarrierFulfillmentInterface, SupportsT
         return $shipments->first();
     }
 
+    /**
+     * Box Now rejects any contactNumber not in full international format
+     * (error P405 — confirmed in practice: a plain Greek mobile like
+     * "6955994563" 400s with {"code":"P405"}). Checkout collects phone
+     * numbers in local format, with no international-format enforcement of
+     * its own — this store is Greece-only (see CheckoutController::
+     * STORE_COUNTRY_ISO3), so a bare local number is assumed Greek and
+     * prefixed accordingly, same convention ACS's own sender config already
+     * uses (config('boxnow.sender.phone') is documented as "+30..." there
+     * too). A number already carrying a country code (leading "+" or "00")
+     * is passed through unchanged.
+     */
+    private function internationalPhone(?string $phone): ?string
+    {
+        if ($phone === null) {
+            return null;
+        }
+
+        $digitsOnly = preg_replace('/[^\d+]/', '', $phone);
+
+        if (str_starts_with($digitsOnly, '+')) {
+            return $digitsOnly;
+        }
+
+        if (str_starts_with($digitsOnly, '00')) {
+            return '+'.substr($digitsOnly, 2);
+        }
+
+        return '+30'.ltrim($digitsOnly, '0');
+    }
+
     public function printLabel(Shipment $shipment): string
     {
         $bytes = $this->client->requestRaw("/parcels/{$shipment->tracking_reference}/label.pdf");

src/Shipping/Extensions/OrderShipmentsExtension.php

@@ -5,6 +5,8 @@ namespace Modules\Core\Shipping\Extensions;
 use Filament\Actions\Action;
 use Filament\Infolists\Components\RepeatableEntry;
 use Filament\Infolists\Components\TextEntry;
+use Illuminate\Support\Collection;
+use Modules\Core\Shipping\Models\ShipmentInfo;
 use Filament\Notifications\Notification;
 use Filament\Schemas\Components\Section;
 use Illuminate\Support\Facades\URL;
@@ -112,10 +114,34 @@ class OrderShipmentsExtension extends ViewPageExtension
                                     ->action(fn (Shipment $record) => $this->cancel($record))
                                     ->visible(fn (Shipment $record) => ! $record->cancelled_at),
                             ]),
+                        RepeatableEntry::make('shipmentInfo')
+                            ->label('Tracking history')
+                            ->state(fn (Shipment $record) => $this->orderedCheckpoints($record))
+                            ->hidden(fn (Shipment $record) => $record->shipmentInfo->isEmpty())
+                            ->schema([
+                                TextEntry::make('status')
+                                    ->label(fn (ShipmentInfo $record) => $record->occurred_at->format('Y-m-d H:i'))
+                                    ->inlineLabel()
+                                    ->state(fn (ShipmentInfo $record) => (string) str($record->status->value)->replace('_', ' ')->title())
+                                    ->helperText(fn (ShipmentInfo $record) => $record->location),
+                            ]),
                     ]),
             ]);
     }
 
+    /**
+     * Oldest first — a delivery journey (Collected → In Transit →
+     * Delivered) reads naturally top-to-bottom in that order, unlike
+     * statusLabel()/statusColor() above which only ever need the single
+     * latest checkpoint and so use latestShipmentInfo() directly instead.
+     *
+     * @return Collection<int, ShipmentInfo>
+     */
+    private function orderedCheckpoints(Shipment $record): Collection
+    {
+        return $record->shipmentInfo->sortBy('occurred_at')->values();
+    }
+
     private function carrierLabel(Shipment $record): string
     {
         return match ($record->carrier) {

src/Shipping/Extensions/OrderViewExtension.php

@@ -56,10 +56,11 @@ use Modules\Core\Shipping\Support\WeightCalculator;
  * each with its own S/M/L size) instead — see
  * Modules\Core\Shipping\Carriers\BoxNow\BoxNowFulfillmentService for how
  * multiple boxes become multiple Shipment rows from one delivery request.
- * Box Now's locker is locked to read-only once the shopper's own checkout
+ * Box Now's locker field defaults from the shopper's own checkout
- * selection ($order->shippingAddress->meta['box_now_locker']) is present
+ * selection ($order->shippingAddress->meta['box_now_locker']) when present,
- * — staff can only fill it in manually for the (current, checkout-UI-less)
+ * but stays editable — staff can override to a different locker (e.g. the
- * case where nothing set it yet.
+ * customer's choice turns out to be unavailable) or fill it in manually for
+ * an order placed before the checkout locker picker existed.
  *
  * "Mark Paid" is a third, separate header action — Order::paid is
  * independent of `status` (see OrderStatusFlow's own docblock), so it
@@ -124,16 +125,9 @@ class OrderViewExtension extends ViewPageExtension
                     TextInput::make('destination_location_id')
                         ->label('Box Now locker ID')
                         ->default($lockerId)
-                        // Locked once the shopper's own checkout selection is
-                        // known — staff should not be able to redirect a
-                        // parcel to a different locker than the one the
-                        // customer picked. Only editable for the (current,
-                        // checkout-UI-less) case where nothing set it yet.
-                        ->disabled(filled($lockerId))
-                        ->dehydrated()
                         ->required()
                         ->helperText($lockerId
-                            ? 'Set by the customer at checkout.'
+                            ? 'Set by the customer at checkout — override if the parcel needs to go to a different locker.'
                             : 'No locker was selected at checkout — enter it manually.'),
                     Repeater::make('boxes')
                         ->label('Boxes')
@@ -152,12 +146,29 @@ class OrderViewExtension extends ViewPageExtension
                 ];
             })
             ->action(function (Order $record, array $data, Action $action) {
+                // Derived from the order itself, never from staff input —
+                // whether a shipment collects cash on delivery is a fact
+                // about the order (which PaymentMethod it was placed
+                // against), not a choice to make again at dispatch time.
+                // Previously this was never set at all (defaulted to
+                // ShipmentRequest::$paymentMode's own null), which silently
+                // made AcsFulfillmentService::createShipment()'s
+                // `$request->paymentMode === 'cod'` branch (sends
+                // Cod_Ammount/Cod_Payment_Way to ACS) permanently
+                // unreachable, and BoxNowFulfillmentService::createShipment()
+                // always ship 'prepaid' with amountToBeCollected '0.00' —
+                // a real COD order would arrive with the carrier believing
+                // full payment was already settled, and never collect it.
+                $isCod = app(OrderStatusFlow::class)->isCod($record);
+
                 $result = $this->service()->createShipmentAndDispatch(
                     $record,
                     new ShipmentRequest(
                         weight: filled($data['weight'] ?? null) ? (float) $data['weight'] : null,
                         packageCount: (int) ($data['package_count'] ?? 1),
                         destinationLocationId: $data['destination_location_id'] ?? null,
+                        paymentMode: $isCod ? 'cod' : 'prepaid',
+                        amountToCollect: $isCod ? $record->total->decimal : null,
                         boxes: collect($data['boxes'] ?? [])->pluck('size')->all(),
                     ),
                 );